The Verizon store in Catonsville provides mobile, 5G home internet, and business services. Customers can schedule appointments, place online orders for in-store pickup with free two-day shipping, or use same-day delivery. Reviews highlight a mix of experiences. Many praise the excellent customer service, describing staff and management as top-notch, helpful, and dedicated to solving problems, even through frustrating and time-consuming technical issues. Specific employees are commended for their kindness, good manner, and for making situations much more bearable. However, some customers report inconsistent support, with one employee refusing help on an account issue. Other noted problems include horrible home internet signal and older phones having many small technical issues where online tech service was not helpful. Overall, service quality can vary between employees at the same store.
Overall everything was flowing until the rep got confused about my having a question...then she just hung up..
July 2024
Excellent for the two new phones lines but the phones older phones experienced many small technical issues. My internet signal is horrible for home. Customer service is excellent and they help me stay connected. Thank you!!
May 2024
Carlita was the best! She helped me through some unexpected issues to the end. Made a frustrating situation much more bearable and ultimately got the job done!
