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January 2024 by Mark W.
Go to Loews down the street. Two rental carpet cleaners in a row did not work. Found out after getting home. Super annoying to top things off sorting through the other ones in the store three out of four were also broken.
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April 2023 by Carlyn P.
I recently became a first time home owner. When I tell you all that this is a lot....this is A Lot. There is so much to learn about a house, its parts, how it functions, the innerworkings, and who to call. One of the items that I am working on is getting blinds for the entire house. Why are there so many types of blinds? Why, friend? Why? I became really overwhelmed and reached out to blind specialist stores. Unfortunately, their quotes for service, design and installation was thousands of dollars. I kept the quotes and went to Home Depot to get their counsel. I had no idea what I was looking for nor the proper terminologies. What I did know was that the paper blinds in my house had reached it expiration date. Lol. I met Christina. She sat with me at a desk, gave me a tutorial on blinds and walked me through the home depot online process. The online process allows one to customize what they are looking for to the inventory of home depot. Christina patiently inquired about each room of my house that needed blinds, asked me probing questions, and encouraged my decisions. By the end of the meeting, she was able to provide me with a quote. I really appreciate being able to go to my local Home Depot to lessen the anxiety of homeownership.
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December 2022 by Cal R.
folks at this HD view customers as disruptions, or an inconvenience, or maybe just a nuisance. I can't figure them out. So I mostly just wander and hope I run into the item I'm looking for. Speaking of which, needed furnace filters. And discovered they had ZERO filters in the size I needed. SO, decided I'd try Amazon and found not just what I needed, but an alternative - multi pack 16x25x1 - that was affordable and more importantly, in stock! The only thing for me at HD that is worth putting up with staff indifference is paint.
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November 2022 by Manuel G.
the worst Home Depot, I wanted to buy some tools I asked for help the person in charge told me no!!! and I don't know who can help you. Is really disappointed why Home Depot hired people like that lazy people!!!!
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June 2022 by Ellanna W.
I have been waiting since Feb to have windows installed. My first install date was April 12. After I made arrangements to be off..even my replacement rearranged her schedule so that I could be off..they call the day before to say the windows didn't come in. I tell them that because if this, i needed a Saturday install because I'm not taking off work and getting a replacement again for nothing. They tell me they will be in May 9th. May 9th comes and goes..I call every day to no avail. Finally they call May 16th tell me if June 11th is good. Well, actually no because my daughters USAF promotion ceremony is June 10 and family and friends were flying in BUT I accepted that date anyway. Well it's June 11 and guest what....NO SHOW!!!!!!!! At this point I want my money back!! This was the worse experience ever $8000!!!!!!!!
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April 2022 by Krystle H.
Absolutely do not come here if you need any door installations. No one is ever there. Went on a Saturday afternoon and there wasn't anyone in that department to help us. When we asked for a manager she had an attitude but we told her what door we wanted and she set up the order for the contractor to come and measure our door. After our door was measured they never called us to set up our installation. I called a week later and was on the phone for HOURS trying to get a hold of anyone who could help me. I finally had to call corporate and file a complaint. After I filed my complaint then all of a sudden I was getting calls from them asking me to finalize my order. Once the person who works in the door department finally decided to call me, I was on the phone for over an hour because they couldn't figure out how to give me the discounted installation fee. I will never shop at this location ever again. If you need anything go to the Landsdowne location not Catonsville.
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February 2022 by Ike I.
Customer service was amazing there. Both Brenda in kitchen design and Stacie at the customer service desk handled my orders and fixed my issues very timely and graciously.
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January 2022 by Na H.
Came here to pick up an online order. It was ready less than 24 hours later. I went to the store for pick up and when I went to customer service, they looked up the order and gave me a code to go a bank of lockers outside to pick it up (I didn't know they had pick up lockers). All in all, great they had the lockers, but would have been great if they communicated that via email and provided the code so I didn't have to go in the store.
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October 2021 by Wayne G.
This is a pandemic stop and most staff are masked but all would be better. The customers are perhaps three quarters masked which should be better. The staff is nice here.
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March 2021 by Ronald Quizhpi
It was nice and fast in and out
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October 2020 by D C.
The staff at this store are lazy and unresponsive. I asked 3 employees, and waited for 20 minutes for someone to cut a board for me, and they never came. I went to Lowes instead and they cut the board and had me out of there within 10 min.
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August 2020 by Andrea S.
I understand there is a Pandemic going on, but why has the great customer service gone Belly Up?? I wanted to take the time to recognize one of Home Depot's employees @ the Catonsville location named Bonnie..(she works in Flooring) I visited this location and it started out as a nightmare. Few lines open but had several employees lingering around chit chatting amongst themselves with a store full of customers looking for assistance.. The employee working the self checkout was doing the best she could managing that area and multitasking by directing walk ups to whatever they needed. However she needed help too. I first waiting countless minutes for someone to show up to have a key made..when he finally arrived and took the key for some mins, he says they don't have anymore keys to cut my key. Wow! Then I find myself waiting again for someone to assist with the vinyl sheet cutting. When assisted I'm told only certain sizes can be cut. Instead of sending me on my way, Bonnie sticks with me and has me follow her to another area to find another option that best suits my needs. She was very patient, kind and carried a soothing smile. That let me know there are STILL some GOOD people out here who take there jobs seriously.. THANK YOU Bonnie for all your help and allowing me to give Home Depot another chance in the future...
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May 2020 by Nisha B.
COVID19 Visit Came to get keys made (April). The store has tape on the floor for you to maintain 6 foot distance and to stand outside of areas where employees are standing (registers/key machine etc.) 4 stars as everyone was standing in line for self check out but there was only about 2 self check outs open and 1 person at the customer service desk, so it took quite a while to check out
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April 2020 by Cory G.
This was a terrible Buy Online/Pick-Up Curbside experience. I purchased my items via Homedepot.com, using a HD Gift Card. I did not get the "ready for pickup" email until 24 hours later, which i suppose is understandable given the adjustment stores need to make amid the current pandemic. My issue was when I picked up my order, I was informed an item was not in stock, so I would need to be refunded. I was told I had to come in to the store to receive the refund. The whole point of curb-side pickup is so i don't have to come in to the store and potentially expose myself to any viruses. The associate insisted I needed to come inside to receive a pre-loaded Home Depot store credit card, but the email I received when my item was "cancelled" indicated my refund would come via an email. I then asked if I had to stand in the line of 50 people waiting to enter the store and was told yes. This seems ridiculous to me. I make a purchase online, selecting "in stock" items, then am told the item is not in stock and I am going to be inconvenienced further by not only having to enter the store but also having to hop in line....because you incorrectly sold me an item you didn't really have in stock? Makes no sense. I want my refund electronically, much like how i paid.
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April 2020 by G Hank S.
As of 2 pm this afternoon they are no longer offering curbside pickup. (The line to enter the store was 30 deep.). It would have been less infuriating if our online order confirmation hadn't expressly specified that curbside pickup WAS availability.
