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June 2024 by D M
Triple check EVERYTHING at this location. I have encountered a mistake of some sort or inability to complete a common task at least 50 percent of the time. Some mistakes were very significant.
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November 2023 by Rahika Ram
Terrible customer service
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April 2023 by morgaine brunn
Laziest tellers I've ever met, makes me want to switch banks. A lot of attitude and very unhelpful.
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May 2021 by Dirt Rooster Bicycles
Banking here has been quick, easy and responsive. If you are looking for a personal or business bank in Catonsville look no further.
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January 2021 by Jodi Young
Excellent customer service
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December 2020 by william ellison
I had to stop doing business with them because the bad guys changed my info on the account and I couldn't verify the info they put on my account.
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October 2020 by s brown
Ms. Brittany (Branch Manager) was so sweet to me today and very helpful. I came in rushing 10 minutes before closing and she helped me so fast! And also gave me some words of encouragement!
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August 2020 by Rehan “ChefRehan24” Khan
Horrible customer service , I have given my feedback few times . Hasn’t seen any changes . If it’s not for rep. Name Aisha I would have left long time ago .
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July 2020 by Jeremiah Good
My experience here today was great! Jennifer answered the phone when I called to see what I needed to do to come in and get $20 worth of quarters. I called for 2 reasons: 1) COVID-19 is currently a thing and this branch doesn't have a drive-thru, so I wanted to be sure that their posted hours online were correct, and 2) because of the coronavirus pandemic there is a national coin shortage, so I wanted to be sure that they had enough quarters for me.I walked in and Jennifer was there to greet me and once I gave her the cash and my bank card to verify that I had an account with them, she quickly went and retrieved my quarters. And, she was very nice about the whole thing. I don't know who the other reviews refer to about "rude customer service", but that wasn't Jennifer.PARKING = 21 Ingleside Rd, Catonsville, MD 21228As I was about to leave, I asked Jennifer about where I should have parked because I didn't see any M&T signage in the lot where Google told me to park. A nice mural of Catonsville, but not anything indicating that this was a parking lot for bank customers. Rather, there were signs posted about it being a private lot and people would get towed if they weren't the "right" people.She said that the bank had a lot down a block or two in the opposite direction that I parked. I thanked her and went to investigate.Sure enough, about 2 blocks away was the M&T Parking lot. So basically you park and then walk a couple of blocks to the bank.Since Google has it wrong, here is the correct address for the parking lot: 21 Ingleside Rd, Catonsville, MD 21228. If you're coming from the East on Frederick Rd, turn left at Bloomsbury Rd (which is actually Ingleside Rd). Google may tell you to turn right at the light (but hopefully it gets fixed soon so this part of the review is no longer needed).If you're coming from the West on Frederick Rd, turn Right at Bloomsbury/Ingleside Rd. Google may tell you to turn left at the light (but hopefully it gets fixed soon so this part of the review is no longer needed).
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May 2020 by steve beuchert
I'm not an account holder at this bank and never would be. I was treated like I shouldn't even be there when I tried to cash a check . It's unbelievable that they want 2%to cash a check ! I can see why nobody was in there even on a Friday afternoon. The teller's are rude and stuckup
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November 2019 by Rehan Khan
Horrible customer service , I have given my feedback few times . Hasn’t seen any changes . If it’s not for rep. Name Aisha I would have left long time ago .
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July 2019 by Erik Gjording
Horrid customer service. Extremely rude and offensive on simple questions. Do not bank here.
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March 2019 by May Weber
Rude. Worst customer service I've ever received from a bank in my life.
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February 2019 by G M
Be prepared to wait in line. Attitude is amazing
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September 2018 by Mohammed Mujtaba Ahmed
Too slow. Make sure you have spared an hour for the visit.
