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July 2024 by Hyun Woo Kim
I suggest not going to this location because they will scam you by charging your monthly bill more without you knowing about it. My dad and I has went to this location to buy a new phone for my dad due to breaking his phone as the staff who was helping had added two services into our account without us knowing. Our monthly bill has increased to $90 as we usually pay $80 per month. I then found out that we were charge for the premium service and the Google one service in our account as we never added those two features into our account. That's when I have found out that the staff who has helped us in purchasing a new phone for my dad has secretly added those two services into our account without us knowing about it. Thankfully, I was able to call customer service to remove the two features off the account and return my monthly bill back to originally was. So I would say please be careful and always check your account if there's any service or features that you do not recognize that has been added to your account as you should call customer service to remove them.
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June 2024 by Luis Alfredo Gómez
Excellent service, the person who assisted me was very friendly and answered all my questions.
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May 2024 by Absatou Jallow
Satisfied
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December 2023 by Marcin Ptaszek
This place seems like scam. We wanted to switch our service to metro. The guy there gave us misleading info about available plans. Then he set us the different plan we wanted claiming that we are not eligible to the one we selected. Strange. At the end he added chargers and screen protectors claiming that this is "a great deal". He did not gave us a final price until we actually paid. When I checked the receipt I realized that these chargers and screen protectors are actually very expensive. When we wanted to returned these items he said that only manager is authorized to accept returns and he is not currently there. "Come back another day"Very disappointingUpdate: I am unable to return stuff they forced us to buy - still they claimed manager is not present and won't be there this week.They simply refuse to accept our returns violating their own policy (there is nothing in their policy that manager or anybody else needs to authorize return.
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October 2023 by Kevin
We walked in today looking to sign up for a new phone and a new line and we were greeted by Ty. He was very knowledgeable and helped us out tremendously. We were able to get a Brand new phone today for an excellent deal and Ty helped us get it setup in store and activated. He even helped us pick out a phone case and screen protector for the phone and installed it for us. We truly appreciate his expertise as he mentioned he's only been working at the location for a month. Ty, keep up the great work and thank you again for everything!
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October 2023 by Yosi Yohana Romero Funes
Excellent attention
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September 2023 by Jacqueline Anderson
I would like to ask will Metro Corporate Office Promote, Acknowledge and Celebrate three of the most Professional, Courtesy, and Well Trained Metro Employees I've had the honor of providing me (Jacqueline Anderson) 10+ Customer Service (Shay, DeRay and Heidi). These Metro Employees walk out Metro Missions Statement, Objectives and 10+ Customer Service. I've been a Customer for 20 + years. Would never go to another phone carry because of Metro Employees like (SHAY, DERAY and HEIDI).Thank youJacqueline AndersonMetro #1 Customer
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August 2023 by Deearney Walker
Good customer service
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August 2023 by Annette “Shomeyoglory” Sho-me Yo-Glory
Long wait but ok 2 yrs later went again only two customers. Wait still long I had to walk out after 20 mins with two customers.
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August 2023 by Everett J. Smith
Metro PCS Store took car of me and gave me great advice
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August 2023 by Ricki Taper
Excellent customer service ??
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July 2023 by hope hope
Awesome store and great staff. Highly recommended.
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July 2023 by Stacie Epps
Wait time was very long. The one gentleman working was not very polite and even discussed my situation with a different customer while I was standing there which is unprofessional. I would't return to this store and I actually decided to just drop Metro completely because this was just a terrible situation.
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July 2023 by Stacy Rodgers
Very rude ,sarcastic and nasty management. The workers before was nicer ,I am not sure what happened or why all the workers before are gone...but this new crew is horrible.
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June 2023 by Ernestine Little
So yesterday I was here at 5330 baltimore national pike to get an upgrade. I had a Samsung Galaxy S21. I Let the person that waited on me tell me it that the Samsung Galaxy A14 was the same when I used it the phone it quality was low. I called customer care and was told I would get a full refund however I'm in the same store as was yesterday speaking to another representative and he saying his brother was new and made a mistake yesterday on the sale it was actually a downgrade from a s21 corporate said today it was nothing they can do the sale is final and if we choose to leave company so be it so basically we had to lower our plan after 13yrs of service with them because they didn't want to fix they mistake it alot of passing the buck so after 13 yes we deciding it time to move on from Metro pcs.
