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“Tushar was great! Honestly I was a terrible customer and didn’t pick up my phone in a timely manner. But Tushar was patient and helpful. Thank you again for your help!”
“I had a great day at T-Mobile today. With a wonderful employee called Taleah, she is a wonderful employee! She spent 2 hours with me and help me set up my phone And reset my phone. I think Taleah need a big RAISE. and also Be PROMOTED. She is a very Smart beautiful young lady. Taleah thank you so much, and I wish everybody's like you. You are blessed. Keep up the good work.❤️❤️❤️”
“Nice words?So I was at this location and randall'stown.And the person that helped me name is Hassan and he did a wonderful job of helping me.And I want to give him all the props I can on this sithat's good.I don't know that though”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“This is a great location with knowledgeable staff with excellent customer service! Store Manager, Justin, is patient and kind. He is even Spanish speaking so he can assist a variety of customers. The rest of Justin's staff have great customer service skills as well. Very good people here.”
“I've been using this Boost Mobile Store for cellphone service since 2014. The representatives have been nothing short of professional, efficient and cordial in so far as customer service. I don't remember ever leaving this store unsatisfied with an agents attitude or otherwise Boost Mobile representation.”
“Trevor group and cam pasley are exemplary employees. Knowledgeable and customer oriented. Could not do enough to set my new phone up and explain its features. So pleased with them!”
“Had port networks installed after two years of xfinity (which was horrible). It was nice talking to someone real on the phone.The two technicians, Matthew and Brandon, who came to help were amazing and extra friendly. They were professional and set up everything in an incredibly organized way. The internet also runs well, so no complaints at all. I can't recommend them enough!”
“Cameron - top of the line associate. Very pleasant. Answered all of my questions. (Even the dumb ones). It you don't give this associate $100 per hour more, you're crazy.”
“I was really impressed with the care I received from Mr Jay. He was patient and very thorough in helping me to understand my bill and assisting me to make changes that made sense. I was so impressed that I scheduled a new appointment with him to complete my transactions. If there's an award for excellence, he certainly deserves it.”
“Went to the store today because Xfinity main call line was useless when trying to get my new modem hooked up. We went to this Xfinity location and spoke with Henry who immediately let us know our router was not compatible with our upgraded wifi which no one on the main line let us know. We then went on to get an Xfinity router and Henry worked diligently and happily helped us set this up even once the store closed. I absolutely appreciate everyone at this Xfinity especially Henry who solved my problem in 5 minutes that Xfinity 's main line couldn't solve in 6 phone calls. Thank you Henry!!!”
“I have been with boost mobile for over 10 years nd I was with out a phone for 3 goin on 4 months but with the help off the 2 young beautiful female who worked the morning of 12/10/2022 I walked out there a very satisfied customer…….Keep up the great work”
“If I could give this location & staff 10 stars I absolutely would!
Me and my husband came into this store to view different phone plan options.
At other locations like T-Mobile & AT&T they were very pushy when it came time to exploring different phone plans. But here at Verizon, Amon was super helpful (not pushy at all). He gave us our space to make our decisions!
We later came back about a month later to pursue the Unlimited Plus plan. Again, Amon was super helpful, patient and kind. He answered all of our questions, gave us a clear view of what our phone bill would be before hand, showed us many different options. Hands down one of the best retail managers I’ve ever dealt with in years! And in 2024 great managers like Amon are very hard to find. So, I give him and this store a lot of props!
Everyone should definitely look into this location if pursuing Verizon.”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
“Was pretty crowded when I came in, I was just swapping out equipment. I got in line to wait my turn and one of the associates asked what was the purpose of visit, I told her I was just exchanging some equipment and she directed me to a kiosk and swapped my equipment right there. Awesome job from an awesome team.”
“My service there was great!
Firstly, Andrew was amazing! He answered all my questions and even stayed on hold with customer service for at least half an hour to ensure my discount went through. Not only that, but he set a reminder in his phone to call me to ensure that discount was actually activated by the date customer service gave him. He was very personable and patient.
Emmanuel was also great & was the first to greet me! He took his time to explain everything and was very nice! A few days later I had to go back in because I had a question about an app and even though he was heading out because he was off for the day, he stayed late to help me figure it out!
Thank you both. You are appreciated!
I honestly can't say the same for their co-workers. They all seemed indifferent and came off as they did not want to be there. One in particular seemed very verbally aggressive when dealing with customers and it honestly made me uncomfortable.”
“Shout out to the Pennsylvania Avenue Boost Mobile team ⭐️⭐️⭐️⭐️⭐️A few weeks ago I came in about 20 minutes before closing.I usually try not to show up to places that late . Moe didn’t care about the time. I was greeted with a smile and quickly taken care of. She explained the details of the screen protector I purchased and even assisted with putting it on. That was helpful because i didn’t know how to get the cracked protector off safely in the first place.It’s a 50/50 finding good customer service near closing at times. The other young lady at the counter was also servicing someone with a smile and a wonder attitude.I most definitely felt like a valued customer.Highly recommend and I will be back.”
“I had a very pleasant visit at the 6864 Reisterstown Rd location at store#8144 the mobile expert Shaun B helped me .He was very pleasant he answered all my questions and fixed all my issues and concerns. He even went above and beyond and called customer service to fix a problem i wasn’t even aware of. I appreciate his excellent customer service skills you guys need more employees like Shaun !!!”
“Great store they Had the iphone 13 in stock what i really was looking for at the time and phone was activated so fast and on the best #5g #network #amazing #Boostmobile”
“We came in to activate my new iphone 15 pro because we were having some problems with doing it at apple and needed some assistance from Verizon directly. Dylan was more than happy to help us and did an amazing job assisting us through the process. Will definitely come back here! If you need help with anything, ask for Dylan he’s great!!”
“My goodness friendly atmosphere, in and out of store less than 1 hr, Bill switched 2 phones over to T mobile, completely setup phone website...etc outstanding service”
“We just went there to resolve a misunderstand. Yesterday, we went to add 3 lines and something got mixed up with the info. We went back today and Rodney help us. He was very nice and explained and answer all my questions. We solve the problem and left we what we were looking for.”
“A review for my fellow introverts: 5 stars is entirely accurate.
Immediately welcomed by two reps from the front desk. One rep was busy helping a customer; the other was Justin, who asked how he could help. I'm one of those introverts who will call the store while in the store rather than interrupt someone to ask for help. Their approach eliminated all the usual stress.
Justin helped in the way a friend would advise you - true pros and cons without pressure. Simply information and his personal experience. He listened and asked the right questions without bias.
It's really a seamless team effort. When Justin went to the back, another rep instinctively stepped in just to be present for availability.
Sorry for the long story. I will stop here, but there is so much more good stuff. They really are an extraordinary team.”
“I had the best time today upgrading my android to an iPhone. I was not sure what to expect but I have to say Lisa and Rosa exceeded my expectations today!!! Kudos to the other agents in the store. I had a very pleasant experience with the entire staff when I was there even if they were not helping me directly.”
“Errol was my customer service representative, and he was amazing from beginning to end he explained every step of the way, I would give him 10 ? if I could, He took care of my technical stuff I never left a finger,if you in Owings Mills go see him”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“I honestly don't know how to thank the employees of this store enough. They didn't sooo much time Ruth me. Their customer service went well beyond just providing me with service, they truly cared about my welfare and showed genuine concern. I am forever indebted to these employees. I highly recommend this store,”
“I picked up my new phone today at the Foundry Row Verizon Store. I had the most pleasant experience. I was first helped by Jasmine, who was informative with excellent customer service skills. Robin, one of the Managers, joined in with the transaction. I enjoyed our interaction. What a wonderful kind manager. And I can't forget to acknowledge Joel who added some humor and smiles. I would not hesitate to buy another phone from this location. I wasn't just another sale, I was listened to and heard.”
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“Excellent for the two new phones lines but the phones older phones experienced many small technical issues. My internet signal is horrible for home. Customer service is excellent and they help me stay connected. Thank you!!”