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July 2024 by Susane Finucane
Definitely do not recommend. Took a flat in there to see if it could be plugged or if it needed replacing. I told them I’d be waiting and that I needed to get to work. No word on it being a long wait. I waited 1/2 an hour before asking how long it would be. They told me 30 minutes. Half an hour later, my car is still in the parking lot. The entire time I was there, the girl who was supposed to be working the desk was in the garage talking with another female coworker (that’s where I yelled for her to find out what was going on). The second time I yelled into the garage for help, after an hour of waiting, I asked for me keys and left. Terrible customer service! I will not be back!
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July 2024 by Robert Helvig
Todd the salesman was very professional. I got 4 tires the wait was normal. They kept me updated. The rest of the staff was also very helpful. Wife going to need tires in fall will definitely go back.
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July 2024 by Mark Wall
Went for an oil change that I made an appointment for. I was on early. Gave them my keys and sat in the lobby for an hour. Got up to check and my car was still in the same spot so I asked if it had been worked on and the guy at the front said he seen it sitting there but it hasn’t been touched because he didn’t know it was supposed to get an oil change. Waste of time
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May 2024 by Rosetta G
Take your car to the dealership if you can! Save yourself from headache and extra cost! 0 stars! This place lack customer service and communication still waiting on the District manager phone call or email which will probably never come! The corporate office did respond to say the DM would contact me, huh!The fact that people trust you with their vehicle and you allow these inexperience folks to play around like it’s a school is a lawsuit waiting to happen! Not to mention upcharge everything and completely lied on the invoice claiming to discuss all this stuff that needed to be done to my car which was never mentioned. Three things were mentioned to me, I accepted two and declined the 3rd because I had just had it done a prior month before at the same GY location- yet y’all wasn’t smart enough to see that or chose to ignore just so you can try charging me again! It’s ridiculous! Lesson learned!
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May 2024 by B Lee
Iwould not recommend a visit to this Goodyear location. The service technicians improperly installed parts. I had to take the vehicle to the dealership to get the work fixed. Also, the technician supervisor assured me that certain issues were repaired. They were not. I’m furious with the time and money I wasted.
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May 2024 by RBM
Good and honest service
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April 2024 by Frankie Wilson
I made an appointment online for service. I was then contacted by an employee who asked me to come in an hour prior to the appointment time I made online. Due to the nature of the work I needed done, I complied and took vacation time. When I arrived I was told that the mechanic did not have time to get to me and to go to another Goodyear for service. The store clerk should have confirmed the time with the mechanic before asking me to come early. Didn't offer anything in the way of compensation for my inconvenience. Very unprofessional and disrespectful. Will not be returning here for any service.
Update. I was contacted by the manager who expressed his concern and offered to remedy the situation and advised that it would be addressed. He communicated with the Goodyear in Ellicott City, who would ultimately repair my vehicle for me, to extend courtesy on his behalf.
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April 2024 by Deborah Plumstead
I'd give them 5+++ stars if I could, especially Keith, Brandon and Todd. These guys could do a side job in customer training. They're friendly, courteous, helpful and clearly care about ensuring quality service. This is my second visit for a tire replacement. They did a great job the first time, so I'm back 8 months later. Goodyear Auto Services is definitely my go to for tires.
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March 2024 by endre g
Called on a snow day ( Saturday) Keith helped me out got me right in and let me pick the time for the appointment
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February 2024 by Rita Clark
Service was great. It was fast and efficient. All service people were very polite.
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February 2024 by daria “queen” hollrah
I love taking my car here. Very fast service and great prices. Will always take my car here for future service
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February 2024 by John Kallis
Dont recommend. Recently replaced a tire here. They maxed out the psi on the tires. Not going off the cars psi causing my alignment to be off.
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December 2023 by Brian Dayhoff
Professional and good at communicating and also got the job done in a timely matter
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November 2023 by Stacey Hoffmann
Do NOT take your car here. Before recently I took my car here for every oil change since I've owned it, but last week I took it to Mr Tire because I thought it would be quicker. Mr Tire told me they couldn't do an oil change on it, and said the oil pan was severely damaged and that whoever did the last oil change was responsible. They also wrote that on the estimate and gave it to me. When I took it to Goodyear and showed them, they flat out denied it. They said the color of the seal was not theirs and that the oil looked clean, (my car takes full synthetic so it always looks clean.) Now I'm out 200 dollars for an oil pan that THEY should be liable for. I took it to Midas today and they told me the same thing. Not only am I livid, but I want to warn other people. Their negligence could end up getting someone killed! Do NOT take your car here.
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November 2023 by Clara Golden
Very professional!
