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March 2024 by Emmanuel Ogundipe, MBA
Chris is a class act. Everyone was very professional and knowledgeable
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March 2024 by J2strong
Great job
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March 2024 by Kurt Haspert
The customer service was great. Efficient and polite. Ali in the Catonsville location was exceptional. Work was high quality and it was very timely! 10/10 for me!!
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March 2024 by Kat Smit
A friend recommended this body shop to me when both me & my fiancé had the misfortune of needing one.Both times we brought our cars in and had Chris one of the estimators look at our damage & write an estimate. Despite my raised anxiety about the whole situation, he patiently answered my questions and went above and beyond to ensure that not only was our estimates approved by insurance but got us better parts for it. Once our cars were dropped off, there were texts letting us know when repairs reached a milestone (finished being painted, reassembly, etc.) and checking if there were any further questions.Once we came back in to pick up our respective cars, we came in first thing in the morning and they had keys in our hand within a few minutes. The repair work was impeccable! It's been months since my car was fixed and you cannot tell the paint was applied at different times. When I had my estimate done, I offhandly mentioned unrelated damage due to a previous hit & run and when I got my car back they had done some quick buffing & polishing and got the (admittedly minor) damage out! And of course, our cars were returned freshly cleaned inside & out.I wholeheartedly recommend this body shop and have recommended it to several friends & coworkers.
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March 2024 by Deb Raithel
Chris was so professional and helpful. Thank you!
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February 2024 by Elizabeth Alexander
Exceptional Service
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February 2024 by Peyton Kennard
Very professional
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February 2024 by Shelly Brouse
Great experience. Service, communication - excellent. Repairs were perfect! Car looks great!Services: Painting
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February 2024 by Larry Browvn
Overall not satisfied
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February 2024 by Jackie Has
I'm giving this two stars only because Ali was the only one nice to me. The other employees were rude and very nasty.First they kept my car for 2 weeks and didn't work on it, if I hadn't called to check on my car I would not have known anything. I questioned why no one bothered to call me to tell me anything? The person I spoke to over the phone said it wasn't their job to do so(very nasty tone). I said to them, so instead you keep my car and leave it sitting? They told me it was the insurance responsibility to tell me.They had disassembled my car and just left it sitting. I went through so much with this place it was ridiculous. I will never be back nor recommend this place.
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February 2024 by Synea Williams
Top Tier service thanks again guys! Great doing business with you!
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January 2024 by cathy fry
Caliber Collison is the only place I will take my vehicle for body work. They do excellent work and the staff are great. They explain everything from the start to the finish. And when I got my vehicle back it looked brand new!
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January 2024 by Vantee Forman
Great place. The staff communicated very well. My car looked good and clean when I got it back
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January 2024 by Mel T-P.
After an unfortunate hit and run, I had extensive damage done to the right side of my vehicle. I chose to take my car to Caliber Collision Catonsville and I am so glad I made the choice! From the moment I dropped my car off until the car was completed, I had great customer service and interaction. I loved that I was updated throughout the repair process. And the process of getting the rental car from Enterprise and being able to drop it off at Caliber and not having to go back to Enterprise was awesome and convenient. My vehicle looks brand new and the work was done flawlessly! They even detailed the inside of my car...I hardly recognized it LOL. Chris, Sara and the entire team at the Catonsville Caliber Collision was awesome and I highly recommend this shop!
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January 2024 by Connor McGrath
Even if this place is recommended by your insurance, CHOOSE SOMEWHERE ELSE. Don't allow its convenient location to fool you. I was only ever contacted by the shop once. Every other time that I needed information I had to reach out myself, and after 4 unreturned phone calls and messages over two weeks, had to have my insurance company reach out to get an update. Getting my car back was extremely time sensitive, but I never once received proactive communication from the shop. I was never told that the wrong part was ordered and that the correct part was backordered, I was never told what the expected delivery date was, and I was not told that I would still have to wait a week to drop off the car once the part arrived. Absolutely the worst experience I've ever had at a car shop.
