-
January 2024 by Johann Wu
Great customer service here!! Jae Lim made it so convenient and easy. If you need any help with buying a car, ask for Jae.
-
January 2024 by Don “JMD” Cherry Jr
Hey Jae, it was easier to buy a car from BMW of Catonsville than it was to get to the area for writing this review via Google. As for my experience at BMW of Catonsville,...and interacting with Jae Lim (my x2 Salesman,...as I bought an X5 45e from him just last Feb) I'm happy to say the team at BMW of Catonsville gets it,...and get it right! No pressure,...no long faces,...no craziness, just a good atmosphere to look to in the car buying experience! Keep up the good work guys,...well done.
-
January 2024 by Charles Vandenburgh
Catonsville BMW was a pleasure to work with in the purchase of a used vehicle they had on their lot. I received quick and very professional communication from Jae Lim, my salesperson. Jae followed up with all of my questions and worked to make sure the purchase time, typically a long drawn out event, was as quick as possible. Within 24 hours of taking the vehicle home I had a small issue and he immediately got me scheduled to support and remedy my concerns. The dealership team was thorough and incredibly helpful across all facets of my transaction. I will certainly use them again myself and highly recommend them to anyone in the market for a new or used automobile!
-
January 2024 by BigZ
I had a great experience buying my new BMW with Catonsville BMW. Having located the vehicle just after it was manufactured, my sales team did a great job keeping me informed on it's status and I was able to take delivery just 24 hours after it arrived at port. Delivery was smooth and the dealership stayed open late to address all my minor concerns. As on out-of-state buyer, I appreciate that they completed registration in a timely manner. End to end customer service was overall, top notch. I would definitely recommend this dealership.
-
January 2024 by Jimmy
I’m a out of state buyer, drove a few hours to this dealership early morning to pick up custom build on 12/22. Jae is a fantastic professional sales advisor, went above and beyond to answer questions related to the new car features and trade-in, highly recommend this dealership!Mark from finance is fun too, recommended a few add ons to add to peace of mind.Highly recommend this location, will come back again!
-
January 2024 by Aisha Jackson
I started my searched at another BMW dealership. They weren’t accommodating as I would’ve expected considering it was a cash deal. A friend suggest BMW of Catonsville. I was greeted by Ben(salesman) and he handled me with great care. Very pleasant, knowledgeable sales and staff. They worked as a team to get me in and out. I highly recommend them, and if you need a salesman that is really sincere and attentive to your needs ask for Ben!
-
January 2024 by Erena Vedensky
BMW of Catonsville is absolutely a dealership to buy a car from. From the moment I met Benn Edwards (a client Advisor) to the moment I closed the deal with Sam Choi (Financial Officer) the experience was above and beyond. Cheerful, knowledgeable, easy going, detail-oriented Benn guided me through the inventory patiently and professionally. No push at any point. He gave me the time to get familiar with the models, to test them, to understand my needs better before my purchase. I came with the interest to buy one car but purchased another one (new X3) and was very happy with my decision.Sam was another step in my journey to purchase the car. He is a smart, funny, experienced, and knowledgeable Financial Advisor.We had real fun while closing the deal. Being a Financial Officer myself I made notice of how good and passionate he was at what he was doing for the dealership and at the same time how fair and smart he was in his propositions to me as a client. Outstanding job!I left BMW of Catonsville happy and satisfied.I strongly recommend this dealership.
-
January 2024 by Alex S
I was looking to lease a new X5 and came away very pleased with my experience at this dealership. We were able to reach a fair deal and the entire process went smoothly. The credit for that definitely goes to Jae Kim! He’s knowledgeable, professional, and incredibly easy to work with. I admittedly dread the car buying process, but it was refreshing to deal with a salesman who actually cares and doesn’t treat you like a walking wallet to be plundered. I’d highly recommend reaching out to Jae for anyone that’s looking for a new BMW.
-
December 2023 by Nancy
I had an excellent experience with Jae! Highly recommend! It was my first time purchasing a car and his friendly demeanor made the car buying process smooth and enjoyable. His knowledge about the vehicles was impressive, and he answered all my questions with patience. Moreover, his politeness and professionalism added a positive touch to the overall transaction. Special thank you to Mark as well for sharing his wisdom on the car buying process. Everyone at the Catonsville BMW are so kind and helpful. Thank you Jae and Mark for all your help!
-
November 2023 by Eli Visa
Howard Moon gave us an awesome experience when purchasing our new vehicle. He was friendly, efficient, and understood our wants and needs very quickly. The dealership itself was full of friendly and kind staff. Highly recommend doing business with them! Thanks Howard for all of your help and really sorry for my extremely late review!! Finally got around to it on my to-dos but definitely worth the time to write you a good note as you deserve it!
-
November 2023 by Joe Erickson
Updated review: the service director Mark Winter went above and beyond to take care of a scheduling issue for a basic service. Will definitely return to service my two vehicles in the future. If you have concerns with service, ask for Mike and he will take care of you.
-
November 2023 by Stephanie G.
Let me tell you something about BMW of Catonsville - they are the best in the business. I purchased my car on Saturday and it was the smoothest process ever. Korey and Sam were the best. They made me fill like I was part of the family. My husband and I loved the experience. I will never purchase a car at another dealership. 10 out of 10 for my experience Korey Mathews is the best!!!!
-
October 2023 by Cezary Moroz
I’m extremely satisfied with the level of service provided by Jae Lim at BMW of Catonsville. I’m an out of state customer and he was extremely helpful and easy to work with. He made the purchasing process very easy and turned around every request I had very quickly. If you’re calling or visiting this dealership and haven’t established a relationship with a sales advisor yet, I highly recommend asking for Jae if you want a trustworthy advisor to work with.
-
October 2023 by Kaining Xue (KX)
10/9/2024 Updated on the delay of tag and registration: manager called me and explained why it happened. Overall it is a satisfying experience. I’ll recommend it.———————Good experience buying a car. Brian was very easy to work with. Bought my X5 there in July 2023.Not very good after sales experience. Waited for 7-8 weeks to get the tag when I was told it would only take 4-5 weeks. This was fine. What surprised me was the tag issued date was 2 days before my temporary tag’s expiration date. And it was exactly the same date I called them to inform that my temporary tag was going to expire. Imagine if I didn't call, I wouldn't know how much longer I would have to wait. I have reason to believe that they completely forgot about it. No one explained why, no one was going to send a new temporary tag.
-
October 2023 by sonia luna
Title: Stressful Experience, Misleading PricingI had a highly disappointing experience at Catonsville BMW last month when I purchased a car. The whole process was marred by stress and frustration. Initially, they provided me with an incorrect price for the car, only to have the sales manager suddenly increase it by $10,000 at the time of purchase. The situation left me feeling misled and taken advantage of, especially considering the significant value of the vehicle I purchased. Additionally, the customer service throughout this ordeal was far from satisfactory. I strongly recommend exploring other options before considering Catonsville BMW for your automotive needs.
