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July 2024 by Rachel Gibbons
This is by far the best salon in the Catonsville / Baltimore area and beyond. I have been to almost all of the stylists for various services and always extremely happy with the outcome. Worth every penny!
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July 2024 by T T
Pricey, but worth it. And here’s why:
Hair request: Red balayage with no bold strands in the front, trimmed ends of long hair, transition from already chemically/professionally dyed hair + grown out natural hair at the scalp.
Hair stylist: Erica
I just really like Erica’s professionalism. She really tried to listen to my requests and explained everything to the tee.
Hair results: 5/5, although it wasn’t perfect, I understood the hair transition in colors would be very difficult.
, she knew when I wanted to chill/just relax in the chair and kept me in extreme care (checked the progress often)
, I got an appt immediately and conveniently. Text message confirmation.
, they give you an estimate but I know it’s a little on the higher end, but after the entire experience and my hair results - I really never had it this beautifully reddish brown hues. I’m really grateful it turned out well and it’s made me much more confident before my formal events - THANK YOU ERICA FLORES :)
Overall, I would return to this salon if I really wanted to get pretty highlights/balayage in Maryland! I’d be so happy to return in the future.
Hair type: Long, beyond shoulders, straight, dark, dyed, dry, thin
Stylist: Erica
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June 2024 by Kulsoom Naeem
Love this salon and the atmosphere there. Been going to Kasee for years, and she's simply the best! I have super thick and long hair but she always nails my haircut, leaving me feeling amazing and confident. I definitely recommend going to her!
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April 2024 by Brittney Allen
I’ve been coming here for almost two years now and see Erica. She is the best! I have zero stress and anxiety because she’s so good at what she does and nails my color consistently every time. The salon is also super clean, vibes are fun, and the complimentary wine, coffee, etc is a plus!
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April 2024 by Tiffany Webb
I have been going to Kasee on the recommendation of a friend. I have had other stylists struggle with long blonde hair, but Kasee does an amazing job! When I first came to her, my hair was unhealthy from previous treatments and she has done a wonderful job to help me get it back to being healthy! The salon is also very clean, and the staff is friendly. The front desk is always warm and welcoming when you come in and check out.
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April 2024 by Julie McKnight
It’s a gorgeous upscale salon with a down-to-earth vibe. Go see Adela if you want your hair to look smashing. She listened to me, and gave me a superb cut.
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March 2024 by Jocelyne Cruz
Firstly, I want to say that I am disheartened to have to write this review having been a customer here a couple times with no issues. Unfortunately for my partner, Oshay, this was not the case. To provide some background, I booked a service for my partner here as a birthday gift. Because of the experience I had and the knowledge in color theory i believed they had I felt comfortable referring him here. I wanted to ensure the salon knew ahead of time what our desired outcome was so, i provided pictures prior to the appointment and even dropped off one of his locs. The color service did not meet our expectations and we were offered another appointment. On both appointments the color was not what we asked for. The stylists were unaware of the color we had even discussed prior to the appointment and the materials that were needed for the appointment we were told had just ran out. That’s fine, we will return for the service that was promised. The appointment was booked. I emailed the manager to bring up the concerns regarding the lack of preparedness my partner experienced and the fact that all services state a blow dry and style are included however, each time my partner was walking out with wet hair in 30 degree weather. We obviously do not expect a style as he has locs but the least that could’ve been provided was blow dried hair as per the service booked that cost us close to $600 by the way. To add fuel to the fire after i sent the email addressing the concerns the owner reached out to my partner and left a voicemail stating they no longer want to have any interaction with him and to call if he wanted to discuss further. To our surprise, when he called and spoke to the owner she was dismissive and defensive regarding our negative experiences. She took no accountability and went as far as to say that he was abusive to the staff. Please, I would love to be provided examples of this alleged “abuse”. That is not a word to throw around lightly and further pushes the notion or stereotype of black men being aggressive, but i guess that’s an easy cop out for them to avoid accountability. How is it that he was abusive when i was the only one who addressed the concerns with the staff? And all concerns were in writing, no disrespect, no abuse, just our experience as customers. I would like to advise any person of color, black person, or anyone who values diversity to scroll through their social media, reviews, and photos. You will see the primary demographic they serve is Caucasian. Not surprising, the negative reviews are generally from people with textured hair, i.e. curly hair & ethnic hair. This place does not serve everyone equally. I’m filled with guilt to have brought him here to experience such discrimination. It’s completely out of line to make false claims of abuse, it truly is a disservice to actual victims of abuse. I hope at the very least what comes from this is that the staff is provided with additional training on different hair textures, but i honestly can not ever recommend this establishment to anyone moving forward.
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March 2024 by Blessing Grayly
Poor customer service. Getting my hair done is something I look forward to. While in the dmv area I decided to book the color correction with Ash & oak salon, was literally the worse experience. The staff were rude and not friendly. I had to keep explaining my color expectations which weren't met. I won't recommend them to my worst enemy.
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March 2024 by Anna P.
I was told by the hairdresser who had cut my much-longer hairstyle that she didn't specialize in the angled bob I wanted to return to ... particularly for my wedding photos ... to please return the next day to have someone who DOES specialize in it cut my hair. I did so and provided multiple photos (3 attached here). We discussed it at length. I left with my hair razor-butchered, uneven and jagged everywhere - rather than nice, clean lines; and with "v's" on the sides by my ears. It looks hideous - not like a $100 salon cut. I went to another hairdresser immediately afterwards, in absolute tears. She was shocked how bad it was and had to butcher off even more just to try to correct the sides. I have a pixie cut at this point. This haircut won't grow out before wedding photos. If you don't know how to do a cut, be HONEST with the customer! And don't blame-shame them when they get teary eyed and politely say "This isn't what I asked for, and doesn't look like the photos at all. I feel ugly." The free haircut doesn't compensate for the damage to my self-esteem or my upcoming photos. I took the high road and left a tip for her time, despite being blame-shamed by not one, but three stylists. Pretty upsetting.
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February 2024 by Jocelyne C.
Firstly, I want to say that I am disheartened to have to write this review having been a customer here a couple times with no issues. Unfortunately for my partner, Oshay, this was not the case. To provide some background, I booked a service for my partner here as a birthday gift. Because of the experience I had and the knowledge in color theory i believed they had I felt comfortable referring him here. I wanted to ensure the salon knew ahead of time what our desired outcome was so, i provided pictures prior to the appointment and even dropped off one of his locs. The color service did not meet our expectations and we were offered another appointment. On both appointments the color was not what we asked for. The stylists were unaware of the color we had even discussed prior to the appointment and the materials that were needed for the appointment we were told had just ran out. That's fine, we will return for the service that was promised. The appointment was booked. I emailed the manager to bring up the concerns regarding the lack of preparedness my partner experienced and the fact that all services state a blow dry and style are included however, each time my partner was walking out with wet hair in 30 degree weather. We obviously do not expect a style as he has locs but the least that could've been provided was blow dried hair as per the service booked that cost us close to $600 by the way. To add fuel to the fire after i sent the email addressing the concerns the owner reached out to my partner and left a voicemail stating they no longer want to have any interaction with him and to call if he wanted to discuss further. To our surprise, when he called and spoke to the owner she was dismissive and defensive regarding our negative experiences. She took no accountability and went as far as to say that he was abusive to the staff. Please, I would love to be provided examples of this alleged "abuse". That is not a word to throw around lightly and further pushes the notion or stereotype of black men being aggressive but i guess that's an easy cop out to avoid taking accountability. How is it that he was abusive when i was the only one who addressed the concerns with the staff? And all concerns were in writing, no disrespect, no abuse, just our experience as customers. I would like to advise any person of color, black person, or anyone who values diversity to scroll through their social media, reviews, and photos. You will see the primary demographic they serve is Caucasian. Not surprising, the negative reviews are generally from people with textured hair, i.e. curly hair & ethnic hair. This place does not serve everyone equally. I'm filled with guilt to have brought him here to experience such discrimination. It's completely out of line to make false claims of abuse, it truly is a disservice to actual victims of abuse. I hope at the very least what comes from this is that the staff is provided with additional training on different hair textures, but i honestly can not ever recommend this establishment to anyone moving forward.
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February 2024 by oshay G.
If you're a minority or anything other than white do not go here. They treat you with disrespect and and if you don't agree with them they will accuse you of being rude. If you go in to fix what they did they will do the bare minimum to fix it. They also will not be prepared until you walk in. If you send a picture the hair stylist won't look at it until you see them. They will have you leave out their salon with wet hair. They also make false promise. They don't know how to color ethnic people hair as you can see on the website and ig there's only white people in their advertising and only hire white people to do the work. Its a bad experience and vibe save your money because its not with what they are charging
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February 2024 by Stephanie Muncill
Been going for years for all sorts of services (cuts, highlights, balayage, toning) always leave happy, no matter who I book with
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December 2023 by Jamie
They offer such a nice experience and do such a great job, making you look and feel your best. I see Julie and she’s so amazing, I always get so many compliments on my hair.
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November 2023 by Aimee A.
I cannot recommend Ash + Oak (both locations) enough. Before moving I had gone to the Hampden location and seen Sarah and Jordyn & now have seen Ericka at the Catonsville location. I've gotten various types of color, balayage and haircuts & have never had anything short of a great experience! I'm so glad I can always feel confident that I'll be treated great and walk out with hair I love. Thank ya'll!
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November 2023 by mikayla W
Ash & Oak provided a welcoming experience from walking into the door to the end of my service. Adela listened to what I wanted and executed it perfectly. She was so kind and excited to transform my hair. The manager checked me out and and provided a welcome tote with a personal note that just put the cherry on the top of an already great experience. I look forward to coming back and experiencing more what Adela and Ash & Oak has to offer.
