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December 2023 by Lashaun Phillips
I went in there to purchase an item, two weeks ago and never heard back from any one from the store and still haven't received my item . Tried to reach owner no response back , I'll be reaching out to cooperate!!!!
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July 2023 by Paul Maison
Inventory is not what it appears online and the staff dont care to fix the issue!
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May 2023 by Brooke T.
My goal is to patronize BIPOC businesses and Wheelers Ace is just that. I was able to purchase a grill online to pick up in store. It was available as stated, I was notified in a good amount of time and the pick up process was seamless. They check identification, which I'm happy about, as so many places these days simply take you at your word and don't. With high price items, it is a must. Staff helped to load the item and off we went. I will definitely patronize this location again.
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May 2023 by mark cruse
Awesome experience and excellent customer service every time I go. I go out of my way to patronize them!
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April 2023 by Ssgt Allen
This is a very nice establishment. ( BO )It is very neat & clean. And the customer service is great. They have pretty much lured me away from Home Depot. Lol...
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January 2023 by Simeon Pollock
I needed a new barbque grill in January as I grill all throughout the year. After researching & deciding on a Weber model, I found that Ace Hardware had it priced much lower than everyone else. However the ONLY Ace Hardware store that Ace’ website would let me order from is 14 miles away from me as supposedly they had it in stock. Closer locations were not available to me.Well, I called Wheeler Ace & a gentleman answered the phone. His name is Sean or Shawn, and he identified himself as the store manager. Long story short, he had only the floor model to sell me. None in the warehouse & none coming in. He was gracious with a discount for the floor model, gracious, kind & courteous throughout our many phone calls on a Friday. In the end, I had to rent a Uhaul trailer to pick it up. Shawn/Sean made everything go smoothly. He was so helpful & really excelled at customer service. The other employee at the location greeted me as he walked by.The store is spic & span clean and organized.If you need a hardware store & want to be treated right, Wheeler Ace is your place.
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January 2023 by Simeon P.
I needed a new barbque grill in January as I grill all throughout the year. After researching & deciding on a Weber model, I found that Ace Hardware had it priced much lower than everyone else. However the ONLY Ace Hardware store that Ace' website would let me order from is 14 miles away from me as supposedly they had it in stock. Closer locations were not available to me.Well, I called Wheeler Ace & a gentleman answered the phone. His name is Sean or Shawn, and he identified himself as the store manager. Long story short, he had only the floor model to sell me. None in the warehouse & none coming in. He was gracious with a discount for the floor model, gracious, kind & courteous throughout our many phone calls on a Friday. In the end, I had to rent a Uhaul trailer to pick it up. Shawn/Sean made everything go smoothly. He was so helpful & really excelled at customer service. The other employee at the location greeted me as he walked by.The store is spic & span clean and organized.If you need a hardware store & want to be treated right, Wheeler Ace is your place.
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December 2022 by Donna Ledbetter
The customer service is excellent! The associate, not only did he check the back for inventory, he loaded the 60lbs parcel in my car. Plus, he cut keys that actually work! Ace is the place for the helpful hardware man!
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December 2022 by Cynthia Pinckney
Great store and the staff was helpful and knowledgeable. Loved it.
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December 2022 by Santana Gale
Staff is totally helpless and unprofessional! No one in the store knows the inventory or anything about hardware stores.
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September 2022 by Marcia
Nice curb appeal showcasing grilling wares And Wheelbarrows. Apperance of the store is excellent. Customer service was very professional, helpful with each customer.
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September 2022 by Carolyn D. Keys
Popped in here randomly looking for a candle and the young guys were super helpful and friendly. They were getting prepared to close, but didn't rush me or make me feel unwlecome. I'll definitely be back. Oh, and it's black owned! ??
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September 2022 by Sonya Cooper
The store was well kept and orderly. The staff was friendly and helpful. I appreciated the time taken to assist me. I hope more people will begin to shop here.
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August 2022 by Kimberly Cockrell
I love that Ace is independently franchised. I was just there to help a friend and found the service to be attentive and informative...and the music had my toes tapping.
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August 2022 by Lynette T.
I'm reviewing a store I haven't even used yet BECAUSE I have called and had to leave messages on separate extension when you want someone to come out to your house. They don't call back...I called earlier in the year and then again this week (leaving a message). I decided to try again today, but call into the store to ask a few questions in regards to how they work and they ANSWERED the phone while TALKING to a customer. Clothes rustling and all. I'm sitting there saying hellooo... They couldn't get my money if they was the last store on earth and I pray they aren't black owned. I will sit and try and figure it out before I "try" and hire them again. Now (which I don't mind) I'm not even worried about saving a dime if this is the customer service; LOWE'S, HOME DEPOT ANYBODY else, where y'all at? I'm coming for ya because this Ace is NOT the place for your anything. Can I give a 0?? :-/
