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February 2024 by Lisa
They can cut laser keys. Although I've been having issues trying to cut the key to work. The workers have all been nice and helpful we just can't get the key to work.
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February 2024 by Liberated Lady
Friendly staff.Greeted me upon entry.Helped find item.Good atmosphere.
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February 2024 by Renee Walker
I wish you all would do better with keeping items in stock. I visited Ace Hardware in Ritchie Station Capital Heights yesterday and was disappointed that I was unable to purchase BenjaminMoore paint samples as they were out of stock. Can you please confirm when you will have paint samples back in stock? Your employees were not able to answer my question.
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January 2024 by Tanda Ries
The employees here are polite, courteous, helpful, knowledgeable and friendly. This store, like most Ace hardware stores, is clean, convenient and well stocked with the things they do sell. I always go there before heading to the big box stores, price was the same for my new ceiling light.
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January 2024 by Brian Sr.
Very helpful and professional staff
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January 2024 by Caleb Prevatte
I've been twice to get a key cut. Both times the "employee who does that doesn't come in until Monday"...Also, the hours suck.
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December 2023 by Lashaun Phillips
I went in there to purchase an item, two weeks ago and never heard back from any one from the store and still haven't received my item . Tried to reach owner no response back , I'll be reaching out to cooperate!!!!
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July 2023 by Paul Maison
Inventory is not what it appears online and the staff dont care to fix the issue!
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May 2023 by Brooke T.
My goal is to patronize BIPOC businesses and Wheelers Ace is just that. I was able to purchase a grill online to pick up in store. It was available as stated, I was notified in a good amount of time and the pick up process was seamless. They check identification, which I'm happy about, as so many places these days simply take you at your word and don't. With high price items, it is a must. Staff helped to load the item and off we went. I will definitely patronize this location again.
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May 2023 by mark cruse
Awesome experience and excellent customer service every time I go. I go out of my way to patronize them!
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April 2023 by Ssgt Allen
This is a very nice establishment. ( BO )It is very neat & clean. And the customer service is great. They have pretty much lured me away from Home Depot. Lol...
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January 2023 by Simeon Pollock
I needed a new barbque grill in January as I grill all throughout the year. After researching & deciding on a Weber model, I found that Ace Hardware had it priced much lower than everyone else. However the ONLY Ace Hardware store that Ace’ website would let me order from is 14 miles away from me as supposedly they had it in stock. Closer locations were not available to me.Well, I called Wheeler Ace & a gentleman answered the phone. His name is Sean or Shawn, and he identified himself as the store manager. Long story short, he had only the floor model to sell me. None in the warehouse & none coming in. He was gracious with a discount for the floor model, gracious, kind & courteous throughout our many phone calls on a Friday. In the end, I had to rent a Uhaul trailer to pick it up. Shawn/Sean made everything go smoothly. He was so helpful & really excelled at customer service. The other employee at the location greeted me as he walked by.The store is spic & span clean and organized.If you need a hardware store & want to be treated right, Wheeler Ace is your place.
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January 2023 by Simeon P.
I needed a new barbque grill in January as I grill all throughout the year. After researching & deciding on a Weber model, I found that Ace Hardware had it priced much lower than everyone else. However the ONLY Ace Hardware store that Ace' website would let me order from is 14 miles away from me as supposedly they had it in stock. Closer locations were not available to me.Well, I called Wheeler Ace & a gentleman answered the phone. His name is Sean or Shawn, and he identified himself as the store manager. Long story short, he had only the floor model to sell me. None in the warehouse & none coming in. He was gracious with a discount for the floor model, gracious, kind & courteous throughout our many phone calls on a Friday. In the end, I had to rent a Uhaul trailer to pick it up. Shawn/Sean made everything go smoothly. He was so helpful & really excelled at customer service. The other employee at the location greeted me as he walked by.The store is spic & span clean and organized.If you need a hardware store & want to be treated right, Wheeler Ace is your place.
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December 2022 by Donna Ledbetter
The customer service is excellent! The associate, not only did he check the back for inventory, he loaded the 60lbs parcel in my car. Plus, he cut keys that actually work! Ace is the place for the helpful hardware man!
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December 2022 by Cynthia Pinckney
Great store and the staff was helpful and knowledgeable. Loved it.
