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March 2024 by Wendy Phillips
This is my favorite location. Although transaction took longer than expected, the representative was very helpful and knowledgeable. He was very good at multi-tasking.
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March 2024 by lildripchi
The people were very pleasant and very sufficient! No wait I was in and out but the price I had to pay 173.00 was not expected I will go with a different company next time
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February 2024 by MsLady Brooks
There was a very nice young lady that helped me tonight. I was having issues finding what truck and accessories I needed for a move and she went over and beyond to help me. She had so much patience with me close to closing time and she was understanding and very helpful. I wish I remembered her name but she’s young with dark hair and great energy. (She helped me today 1/30/24) She deserves a bonus!
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February 2024 by Roquois C
This location has rats and we have had many of our items ruined! There are probably other units with food and they don't pest control the space. We are truly disappointed.
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December 2023 by Helene Limes Muhammad
My experience was horrible. I was a first time renter from UHaul. Location in Capital Heights Maryland. I was given an old beat up 20ft truck going one way with a , stalling transmission 1/2 way into the trip. I called the Maryland location expressing my concerns. Please don't rent from the location.
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December 2023 by Yinka Okupe
Santana, keiona and the general manager had great customer service! The guy in the bucket hat was great too but I didn’t get his name ! Thank you
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November 2023 by Bridgette Sims
Continue improving costumer service. It was great. I would like to give a special shout out to Cynthia, Jerome and DeAngelo. Keep shining like Stars.
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November 2023 by Christa Lee
I had a few issues, however Santana stepped in and handled everything in the most professional considerate manner! She is excellent to work with !
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September 2023 by Angie Barno
I want to say this experience was the best! The best U-Haul experience I have ever had in my 40 years of life. From the owner, to the employees, very respectable staff. The appearance of the store was beautifully clean. The truck that I had was clean, the property, everything was neat clean and the employees was very respectful and helpful. And oooh May I Please Add the bathrooms were very clean. I loved my experience. Thank you, and Great Job, Be Blessed!
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September 2023 by D Wright
Poor customer service. I needed to rent a trailer today because the others don't have inventory. I informed the male representative on the phone that I would make it at 6:45. He informed me they don't process trailers after 6:30 PM due to the longer process. I kindly asked him to confirm they close at 7 PM. He confirmed and offered booking for tomorrow morning.
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August 2023 by Dina Dee
Santana is ALWAYS AMAZING when I use UHaul!Jerome is such a PROFESSIONAL and Accommodating!Best two employees in UHaul! They each can RUN their OWN stores!Customer Service is extremely important to me and my business. These two lead staff members display exceptional service for my business needs time and time again! I ONLY GO TO THIS CENTRAL AVE LOCATION NOW!
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August 2023 by JaShaunda Collins
I wanted give the rating of below average but average will due. Customer services at check in was horrible. I understand they were busy and the phones were ringing off the hook, but geesh. This was my first time renting a uhaul so some things were unclear to me and I needed understanding, the cashier who helped me was flustered, but she pushed through and did her best, I guess.Dropping off the uhaul was the best part!
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August 2023 by Orbony Dublin
Simply outstanding ?Greatful that I visited this location.Everything you need can be found here and the staff is knowledgeable and supportive.Thank you to all of the U-Haul Central Ave members!
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August 2023 by alex glover
Soon they have access to your bank card.they take whatever amount they chose..don't trust them with your bank card
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July 2023 by Victoria Phillips
My uhaul was not available at 6:30am because it was stolen before I arrived. I was given a new truck at 9:30amafter they opened and the woman and man at the front were very helpful. I returned the truck at 5pm and was charged an extra day because it was not checked in until 9:15am the next day. I am still waiting for my refund.
