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January 2024 by Desirae Tongco
Great experience at this location. Ama helped me with my transaction, and she was so friendly. She was thorough in her questions to me, which gave me the confidence in sending my items. I appreciated her positivity and energy during our short encounter.
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December 2023 by Danielle Hines
Smelled like weed last time I came in and the salesperson was clearly high. Apparently this specific location won’t accept “UPS Mail Innovations” returns because it’s too much of an inconvenience for them. Their customer service is lacking, it took over 10 minutes for someone to communicate that instead of the associate continuing to repeat “we don’t take that” when my label clearly said UPS on it.
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November 2023 by J F
Khalil was super nice. He was calm and focused while the line was at the door. One customer was looking for his receipt in his phone and Khalil made the decision to ask him to step to the side while he looked and continued to help customers. He seemed to be working by himself while the other guy was working in the back but the wait short. I was in and out in less than 5 minutes!!!
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November 2023 by Y Fred
Daniel is ABSOLUTELY AMAZING! He is very professional, patient, kind, and went the extra mile to meet my business needs. Daniel is a keeper and asset to the UPS family!
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November 2023 by Jennifer Moore
Hands down the best UPS in the area. Great customer service from the team every time I come to this location. The woman helped me with a mistake I made with my amazon return. I had a heavy package and one of the men met me at the door to carry it in for me. I wish I got their names but the team working the afternoon of Fri Oct 13th- you're the best. Thanks for making my experience a great one.
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November 2023 by Jaynea Farrell
Khalil was super nice. He was calm and focused while the line was at the door. One customer was looking for his receipt in his phone and Khalil made the decision to ask him to step to the side while he looked and continued to help customers. He seemed to be working by himself while the other guy was working in the back but the wait short. I was in and out in less than 5 minutes!!!
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November 2023 by Danny Burrell
Had a large package that was really time sensitive to get out. Came into this store and there was two employees, myself and a couple getting a passport done for their baby. The young lady assisted me as well as she could but wasn’t knowledgeable enough to assist me without asking her co-worker questions. She had to go to him 3 times and each time his face would frown up, either at her because she couldn’t assist me by herself or because he was having a bad day. I even said that I can wait, no rush even if this process took an hour because I really need to get it done today. We’re also only feet away from each other and he’s passing cranky messages thru her to me instead of just saying it directly to me, which would have took seconds. Basically said they didn’t have a box to fit it in the end. I had to go 15 miles over to Alexandria, Va.(Dukes Street) and was there for approximately 10 minutes and was shown the 30x30x18 box that was needed for my item and they took it and packed and shipped with no issues at all. The Maryland location never said they just don’t have the box I need in stock. She looked up places and said I could try Home Depot, Lowe’s, Staples, Michael’s, etc. Hate to say it but certain areas get better service. Again the young lady was helpful but not knowledgeable but the older guy chose not to be courteous, kind nor helpful.
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November 2023 by Darryl Allen
I had multiple items to return to Amazon and I'm not that tech savvy with returns. The service clerk Nico didn't hesitate to use my phone to help me do my returns quickly and friendly. Thank you Nico!
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November 2023 by Lelia C.
My first visit was11-03-23. I needed a notary.Ana was pleasant and oh so helpful. This was a very pleasant experience for me. I could not have asked for more. I would recomend this UPS 100percent. Lelia
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October 2023 by ttcoolkid
This location was amazing! I went in today to print out copies of my resume. I didn’t even know ups did printing! Marquetta and AMA were awesome! Marquetta helped me in the most calming and sweetest voice she told me how many copies how much and it was very helpful! They even Let me have an envelope and use their staples. Ama helped. Use the printer stapler was made stapling 30 copies super fast . Over all they were very helpful and informative thank you both !
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October 2023 by Bernard Russell
Wonderful staff!! Polite, welcoming! They even laughed at my corny jokes… they were friendly and receptive. Kind gave me instructions couldn’t of asked for a better experience. I visited the store on October 2, 2023.
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September 2023 by Joi Hawkins
Ama was so nice!! Every time I have been in this store I have received excellent customer service. There is a UPS store closer to my house, but because of the great service, I always come to this one. Keep up the excellent service!
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September 2023 by Kali Simon
The staff at this location are so helpful and pleasant. Every interaction has been wonderful. Special thanks to Ama for always taking care of me!
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August 2023 by Isabis LLC
Love coming here! Everyone is always so friendly and knowledgeable. They have been my go to UPS store since moving here and as a business owner, it’s important to have a good relationship with a shipping company that you can trust.
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August 2023 by Lisa Philpot
Marquetta was excellent. She helped me get my labels and shipping done correctly. Very good customer service.
