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March 2024 by Maggiemarie Murphy
I am so grateful for the helpful Mobile expert named JUZAN J. He went above and beyond to help my husband and I with our phone service. Outstanding customer support and care. Thank you so much for your patience and service today!!!
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February 2024 by Edwin Orellana
I had a very bad experience at that agency, the customer service sucks. They charged me 1900 dollars and they didn't even give me the phone I bought and then no one knows how they will get my money back.
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February 2024 by Robin S
I absolutely love this location...... the workers are amazing..... Ive also had the privilege of help from Anna, Aliyah, Jordan and Juzan!!!!!!! Amazing individuals! They have a wonderful team! I’ve now made this my home store! I only come here
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November 2023 by L. Matthews
I came into the store after having experiencing a run around for over a month from the t-mobile app and online customer service. I came into the store, told the representative (Aliayah) my situation. She was patient, listened and rectified the situation seamlessly. This was hands down the best customer service I’ve experienced in a veryyyy long time. If you are in need of help, please go to the store and ask for, Aliayah. Thank you Aliayah. God bless you!
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October 2023 by Peter Liddy
I recommend this establishment. Great customer service, The staff are knowledgeable, polite, professional, and friendly. I dealt with Juzan, he was very helpful. I will return and make other purchases.
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August 2023 by Briaa Brown
I just want to give a shout-out to curly hair Chris!! Thank you so much for making my experience easy and giving me pointers for my curls lol. Service 10/10
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May 2023 by Krystal G.
This location is thee best . I was working with EL today and he went above and beyond to help me. He was very patient with the activation team even though we had some difficulties . I truly appreciate his professionalism. It was also good to see the other staff working together to help customers. 10 out of 10 for EL and the store location. Thank you so much!!!!
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March 2023 by Grande Hollywood
4 employees in the store. Only one person working. The rest of the people just standing around. Poor service! No type of management in the store
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March 2023 by ImPerfect MeMuahhh
So tmboile period is a horrible company I am in a toxic relationship with tmboile my phone was stolen I reported it in a timely manner get the phone but upon my surprise no sim card so I call tombile customer service, upon calling tmboile I was explained by Andrew the Supervisor that the phone I just paid a deductable for isn't even a t-mobile phone but now assurion device which means that a sim card does not come with the phone so boom.... Then Andrew informed to go ahead and go to a t mobile store, so I came to this store and spoke to Aaliyah at the store located in capitol heights Maryland Aaliyahat that time informed that I can back to tmboile and request to add an authorized user Aaliyah... So I called back to T-Mobile and requested to add an authorized user and they told me I can't I have never been so stressed out in my life all over a SIM card and to be given falsified information Tmobile and this location as a whole has the worst customer service
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March 2023 by Mrs Royal
I had a great and enjoyable experience with this T-mobile. Mr.Steven P was exceptionally courteous, patience and caring with his Customers service while attending to my needs.
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March 2023 by Jamilla Thomas
This review is a little overdue but a few months ago my mother & I had the BEST in store experience we have ever received with phone service. Steven was so professional, patient & knowledgeable! He went above and beyond, truly delightful to work with.. we got all of our issues solved quickly and efficiently. 10/10!
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September 2022 by Valerie Kent
My husband and I visited T-mobile Richie Marlboro Rd.& Richie Station Ct. today and Aliayah Clarke served us. What a wonderful experience! She changed our SIMS cards with confidence and competency.Aliayah was very friendly and made us feel comfortable enough to ask her anything pertaining to our phone. It is clear that Aliayah had been trained.Anyone who Aliayah serves will be in "great hands". It was a pleasure to meet you Aliayah and thank you for doing your job so well!
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September 2022 by LaShonda Smith
Stephen was very very helpful. He fixed the issues I had with my phone and saved all of my data. He is my super hero.
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June 2022 by Marcella Daniels
Omg Steven is the best! He explained everything to me in layman’s terms! He helped me so much with the internet services and features on my phone. I feel so good about my T-Mobile service and experience even more because of him. Thanks Steven!
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May 2022 by Toni Nichols
Steven gave me really excellent customer service , he really took his time to explain some things I was concerned about and I truly give him a thumbs up ?
