-
April 2024 by Greg W.
Appointment? Useless here. Why schedule an appointment and then say it will be 2 hours before getting to a patch. Do better.
-
March 2024 by Frank Huggins
All, I came to ntb for two new tires and I must say I was amazed at the excellent customer service I received as soon as I entered. I met Mr Furman at the front and he assisted me so well I had to ask did he want breakfast. Personally I’m a stickler for great customer service. I rarely leave reviews but dealing with Mr Furman warrants this. Amazing if I may say the least, got me in and out, and honored my appointment time to the tee. Definitely will be coming back.
-
February 2024 by Na'Jai Hall
Mr. Furman was great to work with! He explained everything thoroughly & had a great sense of customer service.
-
February 2024 by chamogul
What a great store. Awesome customer service. As soon as I walked I , I was so nicely greeted by Mr. Furman. He was very polite and friendly. The wait time was minimal and the price for an alignment was fair. I will be back. Thank you NTB
-
February 2024 by Sheldon Curtis
Come check out Mr. Firman he gonna make sure he get your car riding right with the proper tires and alignment.
-
February 2024 by Yolanda Curtis
Mr. Furman made my experience a very enjoyable one. He insured that I understood everything that was happening step by step. I recommend everyone to come check him out.
-
February 2024 by Cynthia Watts
When I entered the store, I was greeted by Mr. Furman. He was very polite and friendly. The wait time was minimal. The atmosphere at this NTB store was very upbeat. I will tell all my friends to shop here for tires. I also have to brag on Antonio James. He was super professional. He explained that after he had taken my tires off. He inspected my front and back brakes . He discovered that my back brakes were in need of replacement. He showed me what my worn out break pads looked like and what the new break pads looked like. I was impressed that he took the time to make sure that he just did not install the best tires that Mr. Furman recommended. He also made sure I would have good brake pads. I was grateful for Mr.James making sure that I would be safe on the road. Thank you Mr. Kidwell for your service as well. This Central Avenue NTB is about the business of making their customers happy and their vehicles safe and I appreciate good service with professional people. Great job and awesome people.2/27/2024 I went back to NTB because my dashboard in my car said my right back passenger tire was very low 25lbs. I entered the store and was greeted by Mr. Furman. I informed him that I was here 3 weeks ago to have 4 tires installed and that my right back passenger tire was very low, and that I bought a warranty for all 4 tires. He asked me for my tag number and proceeded to enter it into the computer. He could find a name like mine; however, the tag numbers did not match my vehicle. He tried several different ways to locate my paperwork from 3 weeks ago, so that he could confirm that I had a warranty on all 4 tires. To no avail, Mr. Furman could not find my vehicle in the system. In comes Mr. Antonio to save the day. He instantly remembered me, because he worked on my back brake pads. Mr. Furman asked if I had my paperwork and I said no, it was at home and that it was only 3 weeks ago and besides that, he should be able to find me in the system. When I got the tires replaced, Mr. Kidwell checked me out for the night. I am not sure how my profile disappeared from the system. To make a long story short, again I really appreciate Mr. Antonio's professionalism and ability to problem solve. Had Mr. Antonio not come in at the right time, I have no idea how long I would have been in that store and I probably, would have had to spend another $250 on a tire that I had a warranty on. When I go back to have my front brakes done, I will call first to see if Mr. Antonio is there before I arrive. My confidence is in him, and I am truly happy to do business with him, because I know it will be done correctly.
-
February 2024 by Jamel Peoples
Walk in and Mr Antonio and Mr furing was very helpful with my question pertaining to my tire. Great service.
-
February 2024 by J Green
My guys Furman and Antonio are great men. They help me pick out great tires. Then when I need to come back for a tire repair I didn't have a long wait or any excuse. They handle my wife and I with great professionalism and character. Go see them
-
February 2024 by Dale
NTB services are very professional with their work, and have great customer service
-
February 2024 by Aaron Teele
So satisfied with the service at this location… Store manager Antonio was super professional and accommodating… would definitely recommend to anyone looking for tires and service in the future
-
February 2024 by Lacy Turner
Steve the technician did an amazing job fixing my tire! I would recommend NTB for all your needs.
-
February 2024 by Ghee Pee Poole
Jerry and Antonio, were very polite, helpful. Antonio kept me updated on my tire rotations and explained to me about the expensive brake job and why I, need to have my brakes flushed each time I get brakes and rotors on my car. I really enjoyed my visit to NTB today. Their customer service was outstanding and I hope their work is as great.
-
February 2024 by Vernique Prysock
Antonio & Jerry service today was great. Jerry was very helpful with the purchase of my tire. He showed me several options & helped me with deciding in the right one for my vehicle. Also...Antonio likes Pepsi's ?
-
February 2024 by Faheem Saadiq Abdus-Salaam
Man, a breath of fresh air, on the service!!! From the moment I spoke with Antonio who took my tire order and scheduling over the phone, to the front to door greeting of Jerry, I felt really good about this NTBs customer service. Prayerfully, the service requests meets the same energy as the upfront customer service. Service with a smile, for a change and the win!!!
