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February 2024 by Kupenda Avera
I've been a loyal customer for at least 6 years now and it pains me to contemplate leaving them after finding one of the best estitition's around, Vickie. She is the absolute sweetest person. This one star is because of the two ladies at the entrance, as soon as you enter the front door. They talk so loud to each other and cross talk throughout the shop that it literally gives me a headache. It's insane how loud they are.. Even when they get up from their stations. They walk through talking loudly to other co-workers.
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January 2024 by Blanca Arevalo
Ms Kim did a good job!
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January 2024 by D. Brewer
I’ve been coming to Five Star Nails for about 8 months now… Mrs. Kim, is amazing, she provides me with not only amazing customer service, but her conversation and attention to detail is impeccable. It started as I was heading out of town and stopped by to get a pedicure and Mrs. Kim gave me the best foot massage and she had my legs and feet looking and feeling amazingly soft.I highly recommend the atmosphere of the salon, it’s very welcoming and clean.Thank you Mrs. Kim for keeping my hands and feet looking good and for being amazing… Especially even when I text last minute to get an appointment.. if you’re in the area and want not only a nice relaxing pedicure and manicure, tell Mrs. Kim D sent you. I promise you won’t be disappointed!D. Brewer
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December 2023 by Kisha Jordan
Worst experience everHorrible job it looks like a toddler polished my nailsThey deserve no stars
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December 2023 by DMV Listings
My name is kennedy. I enjoyed my first pedicure. Ms. Kim did a great job!
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December 2023 by Vernon Patten
Anna is a bully she called me a name ( not the first time ) it really hurt my feelings after I called her out on it she apologized then when I went to make an appointment and forgave her she blocked me ! I called from a different phone to ask y she blocked me especially after being a customer for 2 years she said because I am too sensitive
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November 2023 by Channon Edwards
WORST NAIL SALON EVER!!! I DIDNT WANT TO COME HERE, BUT IT WAS LATE, AND I WAS GOING OUT ON THAT NIGHT. I GOT A SIMPLE GEL FILL IN. THE LADY CHARGED ME $50.NOW, IT WAS RUSHED, I KEPT ASKING HER WAS IT DRY, SHE SAID YES.LITERALLY THE NEXT DAY ALL MY POLISH STARTED COMING OFF!!! IF I CAN GIVE ZERO STARS, I WOULD GLADLY GIVE THAT!!! Unacceptable!!Service: Gel manicures
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October 2023 by Jazmyne Wade
Great service, nice staff, cleaner than most nail salons in the immediate area. Even when it’s busy, I have been taken care of pretty fast. Ample parking, with a lot of food options in the area. This is my new go-to spot.Services: Acrylic nails
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September 2023 by Kashia Adams
My normal nail salon was closed, so I decided to stop by here. Everyone was very friendly but the service was not five stars. The manicure only included a cuticle clipping and bath & body works lotion. No cuticle oil, no hand massage, no hotel towel, even though it was advertised on their menu as including some of the above. I do not imagine myself coming back here. My pedicure was nice though!
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July 2023 by Dani C
I went to Five Star Nails and was serviced By Tina and all went well. My normal salon is in VA, a little closer to my job but they were booked so I decided to give this nail salon a try. I had nail service and the technician that serviced me was kind and her work was good! So, I tried a pedicure a week later and the experience was shocking. The technician was rude to start. Although spoken in her native language, body language and facial expressions said it all! I continued the service despite her repeated offensive disposition and her work at that point was not bad. Then came the polish and it was awful. I did all that I could to be pleasant but relay that it really did not look good. The staff started to yell at me as if it was my fault. They actually said it was me!! Ultimately I had the polish removed and asked for my bill to check out. The tech. came back with my bill visibly huffing and crying at which she drew attention and all the workers started yelling at me!!!! It was like a scene out of a movie!!! It is not acceptable to EVER be treated in this manner…EVER! Photo of service that I showed them to ask for help, is attached. I have never submitted a review but the entire experience was really shocking, so I feel compelled to do so..Service: Pedicure
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July 2023 by Yaquelin Avila
Don’t come to this place. Owner is not good at doing her job. Got my brows and body waxed and the owner did it. She placed hot wax on me and burnt me. I cannot grow hair on parts of my brows and have scarring, yet they refused to give me a refund. I want to sue. This place is HORRIBLE and OVERPRICED. Don’t go there for your sake.
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March 2023 by Beverly Jones-Gibson
Was able to get an appointment today after calling yesterday. Was treated well and my technician listened to my concerns and followed through. Will be going back.
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February 2023 by Kenny W. Philistin
- Highly disappointed customer!- Unsatisfied Customer!- Definitely feel PLAYED!I’ve only gone to this establishment about 4 times and each time I had to return the “Next” day, to resolve the defect on my nails. The Clear Jel Product does NOT WORK!! The coating does not even last for 24 hours. It either chips off, begins dissolving or mini bubbles somehow forms/appears within the coating. To be quite honest I am only giving this place a “1 Star” is because of great customer service.But besides that the nail polish product they are using is either defected, tampered with, or simply not good quality (Cheap). The Clear Jel coating should always last close to a month not less than 24 HOURS. Very Disappointed. Never returning again. Gave so many chances but at this point I’m the one “losing”.
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February 2023 by Phyllis Walker
I came in to get my toe nail that I hit repaired. Two people that came in after me were waited on first. I’ve been here before and I like their service. However, today is a different story.
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February 2023 by Shelby H.
Nail tech pinched my cuticles with her nails too hard, filed my nails too hard, then applied acetone so the skin stings now. Was told my nails are wide so I couldn’t have the shape I wanted, but they aren’t wide…Have had other nail techs do short tapered nails so I’ll just go elsewhere. Mine look like bell shaped, the nail tip is wider than my nail bed!
