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March 2024 by Fox In The City
Here I am again back at this GOD forsaken place. I got pulled over last night by the police. The officer said your rear lights are out. NOW in my mind I couldn't possibly be having a problem with this truck since Caliber Collision in Capital Hgts had my truck for over a month it seemed to replace a rear light and a bumper. Although my insurance company said they replaced the tailgate and the bumper and they didn't. So Caliber Collisoon LIED. Anyway. I am back here as we speak regarding my lights. I pulled over as I should and rear lights were OUT as well as the drive shaft shifter lights wete out. You know the little things you start to notice when you get your vehicle back. Here as I text waiting for a supervisor. WHEN I TELL YOU THE WORSE. STAY away this place. You have been warned.
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March 2024 by Jose Valenzuela
Excellent work highly recommended
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March 2024 by Dion Rieves
I am grateful, Elmer, for the exceptional job done on my black 2016 Toyota 4Runner. It appears flawless now, and I am unable to discern any prior damage. Your work is truly commendable. Thank you!!
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March 2024 by Bob Tillery
Thanks and no thanks take care ?
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March 2024 by Walter Jones
They did a great job on my ?
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February 2024 by Michelle Brown
Mr Daniel never gave up on getting my car back right. Thank you Daniel. And Administration very polite and helpful and understanding
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February 2024 by Pilar Nunez
So relieve to have their service, great job, good timing and a live warranty! 100% recommend their service, my car looks brand new!
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February 2024 by R. J
Excellent. The Service Manager, Wayne, was an excellent contact person and the girls at the front desk were always professional and pleasant.
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February 2024 by MSSDIVA
Dear Caliber CollisionI am writing to express my extreme dissatisfaction with the service I received at your Caliber Collision locations. My car was first brought in for repairs on December 1, 2023, and despite multiple visits and assurances, the issues have not been resolved.Each time I picked up my car, I found additional damage that was not present when I dropped it off. This includes a large scratch on the passenger side door, rotors have rust, mismatched paint, touch-up paint on the bumper, back driver side tire loosing air quickly, over spray all over my car including windows and a disconnected dash camera. Furthermore, my gas tank does not open, which was a problem I had informed Caliber Collision about each time I dropped off my car. My car is 2022, my car was dropped off with full tank gas was given back less than 1/2. My friend went to the Annapolis location had terrible experience same location I went to in the past. I have had terrible service Annapolis MD, Capitol Heights MD, Ardwick Ardmore Rd Landover MD locations. Including driving my car without my permission and burning my gas out my car. Too lazy or cheap to pay for a tow truck.This level of service is unacceptable, especially considering that the repairs were covered by insurance. I am deeply disappointed with my experiences at your facilities and will not be returning for future repairs. I urge you to address these issues promptly to prevent similar experiences for other customers.
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February 2024 by Anthony Jones
Caliber gave my wife and I phenomenal service! They fixed our truck with efficiency and great professionalism! Awesome job!!
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February 2024 by Ian Herbert
Awesome customer service from Chris. He went above and beyond to help me with my repairs. I would not hesitate to recommend this shop.
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February 2024 by Amoni Richards
The customer service was amazing and positive from the front Desk ,My advisor Mr.Kevin ,and as well as all the employees . Constantly checking in on me as I waited for the repairs to be done on my car . I was constantly updated on my repairs .Keep up the positive atmosphere !
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February 2024 by Ms DVC
Professional and great work
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February 2024 by Tina Finley
The experience was great. My car had very minor damage but was repaired in a very timely manner. What I loved is the communication by both Caliber, my insurance and the other parties claim specialist. Kevin called to update and to inform me what was needed.... Including pictures. The ladies at the desk were great as well.
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February 2024 by Phyllis Proctor
I would recommend Caliber to my friends