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January 2024 by Keiry Valle
I went with my family of 6 to get ice cream around 8:30 pm and we walked in and no one was there until 15 mins later. 3 employees walked from the back and they simply looked annoyed and told me “what do you want”. I’ve always preferred this BR, but not anymore. Terrible service ??
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December 2023 by judith trotter
Rude and gave me wrong flavor milkshake. Acted like they didn't want to make it over. I had to ask for a straw and the manager acted like I had said something wrong. I won't be going back there.
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October 2023 by Alexandra p
Clean and always get you out the way without feeling like a burden. Go to ice cream place.
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September 2023 by Kitty
Went to this one and waited a while to get served at the ice cream counter, with 3 people behind it. After a while I asked am I in the correct spot to order. A worker replied "what do you want?"this not how you greet any customer. I did mention this to him and proceeded with my order. Once I paid, my receipt was balled up and was told to get it off the counter instead of him handing it to me. Please improve on tone, proper greetings, and customer service.
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October 2022 by Dianna Henry
I was rather confused. I went in and purchased a 3 scooped ice-cream. I had to purchase another scooped to get enough in the cup. Another customer ordered a 3 scooped and the cup was filled. I asked why. They used the children scooped for my cup but used the bigger scooped for the next customer. Being confused I asked why. His justification makes no sense. Customers just be aware that they have small scooped and larger scooped. These scooped depends in the server. Do not go here. Literally you are throwing money away for a bad service and little or no ice-cream
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July 2022 by Jasmine J.
For the second time in as many months I have come to this location and they haven't had the Gold Medal Ribbon ice cream flavor...quite a let down. I appreciate the availability of a drive through and the cashier was pleasant. The parking lot logistics could use some improvement as well. There is access to the main street just at the corner of this establishment however, signage indicates that one would need to drive around an ornate and cumbersome pathway to exit.
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July 2021 by H R
Milk shake tasted like straight cream. I bought a dozen donuts but when I got home I noticed that they were smushed or consumed like really old. It was terrible
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June 2021 by John Kenniebrew
This place is playing music that is profane and uncensored. It’s very audible and the lyrics not family friendly.
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April 2021 by Brooke T.
Let me find out Dunkin is on the come up.Y'all got a Cakery now? What?So if you're familiar with this area you know that there crap ton of construction going on and this location used to be a bit further back. Now, it is much easier to see from the road and get to it. The entry into the parking lot is pretty tight and I imagine this will be an issue going forward, because I noticed a couple of instances where cars had trouble coming into the parking area while others were trying to leave. The inside is really open with kiosks to order and they also have their menus on large TVs and a case with their bakery items. They moved pretty quickly with my order and everyone was really polite. No issues with my order, they got everything right. I'm happy that it is closer to the road, because it will be easier for me to get my morning cup on the way to the city. If all of the Dunkin's move to this model I would dig it.
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January 2021 by Tava W.
Regular COFFEE with 6 pumps of BLUEBERRY 3 cream and 3 Sugars...thank me later....soooooo yummy!! Pairs perfectly with a confetti cake doughnut . Sometimes I'll opt for 2 creams and 2 sugars...the doughnut is sweet enough. Anyhoo this location is always consistent. Friendly staff, fresh doughnuts and coffee. Sometimes I'll grab an ice cream cone...but everything I've had has been yummy... Anything bagels, cinnamon raisin, power breakfast sandwich or Turkey Sausage, egg no cheese on a croissant with strawberry jelly... You could never go wrong ordering any of these. Enjoy!
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August 2020 by Rhy F.
They literally just moved the location across the parking lot. It's not new and improved. I will not ever return here! I found a piece of hair with lint balls in my kids sandwich.
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June 2020 by Dan E Bee Bee
Delicious
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May 2020 by Rizma W.
FYI, this location is a combination Dunkin Donuts and Baskin-Robbins. I understand that we are in the middle of a pandemic and everybody's stressed and on edge, especially essential workers and those who are in the customer service industry. Nevertheless, if I'm quite literally risking my health to patronize your business, the very last thing I expect to receive is rudeness. My best friend and I came by and ordered a matcha latte, a two waffle cones of ice cream. (Unfortunately, nowhere on the drive-thru menu or the payment window is there a menu listing the flavors of ice cream. So how we're supposed to know what the store has to offer is beyond me). My best friend showed the cashier a picture from the Baskin-Robbins website advertising one of their new ice cream flavor combos. The cashier was unfamiliar with it and not able to identify what flavor it was, so we asked her if they had any flavors that had Reese's Pieces in it (which looks like what was in the ice cream we were looking at in the picture.). She said yes, but what she gave us instead was ice cream with Reese's peanut butter cups in it. No big deal. Simple mistake. It happens, and we were totally cool about it. We brought the mistake to her attention and she immediately caught an attitude, saying that she gave us what we asked for. We told her that we asked for the ice cream with Reese's Pieces in itv(like what was featured in the photo), not Reese's peanut butter cups. She told us that they didn't have anything like that, but that "it has Reese's in it, so...." . Again, it was a simple mistake, but her catching an attitude with us when we were trying to be patient and understanding with her was highly unnecessary. So we sit at the window for another minute or two waiting for the matcha latte. She comes back to the window and nastily says, "Why are you still here?" We informed her that we never received the matcha latte. She tells us we never ordered it. We told her that we ordered it right before we asked her for the ice cream with the Reese's Pieces in it. she rolls her eyes and says, "Well, I never charged you for it". Okay, so then charge us for it. Again, it was an oversight... No big deal. But the attitude was so unnecessary. Oh, and the latte was absolutely disgusting. Just a word to the wise; she might want to be very careful with that little attitude of hers. Especially in this neighborhood, and most especially during a time where everyone is on edge. Otherwise, she might have the misfortune of catching the wrong one on the wrong day and end up wearing that same order she messed up. (People are doing that out here. It's not right at all, but unfortunately it does happen.)
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November 2019 by Keyuanna Evans
This used to be my favorite place to purchase ice cream until...about 3 weeks ago. I bought a gallon of cookies & cream ice cream from the freezer. I got home and noticed that it was light. I opened it and half of it was gone. I rushed back to the store and the manager simply said do you want another one. "Absolutely not Sir! I want my money back". I told them they should move the freezer, check the camera to see if it was an employee, and start putting a plastic seal over the ice cream. I'm going to go back to see if they have made changes but I'll never purchase from here again!
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November 2019 by Taj M.
I called ahead to place a large order for 50+ people on Sunday morning. I talked to Maria who helped me talk through how much coffee and donuts would be needed. I pre-ordered and payed with CC over the phone. When I came by at our predesignated time to pick up the donuts and coffee. They were ready to get picked up. The cashier offered to help take stuff to the car. Donuts were a hit some of the batches of coffee were excellent. I appreciate the good work. The parking lot has a lot of construction and very odd traffic flow. Beware of that.
