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December 2023 by Dell Green
No issues with my 1st go to furniture store. Great recent shopping experience with professional assistance from sales associate (Ramia) to check out with Danny & Shannon. Bottom line, YES, recommend Ashley Furniture HomeStore!
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December 2023 by Ebonyii Shaa
This store needs to rethink the people they hire. They have a customer service woman with a short ponytail that is rude and totally dismissive. You ask her basic questions and she gets smart and even when the general manager came up to rectify the situation she still acted unprofessional. She didn’t know how to listen I had to keep mentioning the same thing over and over. I hope they have a conversation with her because this will definitely drive customers away. The girl was dark skinned and heavy set. Get anyone but her to help you.
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November 2023 by RuthAleaza Thomas
My salesperson was Mia at the Capitol Heights location. Mia was super patient and accommodating while I checked each piece of furniture and rug in search of a living room set. My checkout went very smoothly, and I expect my delivery will be the same (will definitely update this review if things go sour). Mia really helped me with what could have been a very stressful experience.
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November 2023 by Janel Patton
Lamont was fantastic. Very helpful and knowledgeable. He got us in and out as we were under and extreme time crunch. We appreciate his attention to detail. Great experience!! Ashley Store in Ritchie Station.
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October 2023 by T Rich
Let me start by saying. I had the best experience ever with Mr. Therlow He was very knowledgeable and professional. Service with a smile. I also would like to give thanks to Danny who was very patient, And courteous They both really took their time to explain details kudos to the Ashley Home Store
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October 2023 by SWYD DES
I recently had the pleasure of working with Ms. Parris. She was very professional and helpful. She had great patience with me and my family. We will definitely be back because of her.
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October 2023 by Deleshia McDowell
Bonny was thorough with explaining the process from beginning to end. Me and my boyfriend came in there and knew exactly what we wanted! From the moment we walked in the door we were welcomed by him and felt very comfortable! I would definitely recommend him and if we need anything else I would come see Bonny! Thanks Bonny for all you did in aiding us in this process!
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October 2023 by christina briscoe
My experience at Ashley’s was very good. The customer service representatives Parris was very helpful and knowledgeable on what the process would be for payment and delivery. She helped me purchase a couch and table that has completed the look of my home. The service was so great that I will be planning to come back again purchase. Keep up the great work.
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October 2023 by Andrea Johnson
I recently had the pleasure of working with a young lady named Parris. She was very professional. She was patient and showed us 10+ furniture sets until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for. Definitely one of the best experiences in a stressful process!
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October 2023 by Christa Frye
Overall my experience with Ashley was awesome! The reason for my rating is bc when I originally scheduled the delivery date, I never received a call to confirm nor did I receive a call advising that my scheduled delivery was cancelled. I called and the representative I spoke to couldn’t advise me as to why it was cancelled either. However, we were able to get it rescheduled and I received my delivery items on the new scheduled delivery date. I absolutely love my new furniture and look forward to buying more in the future!
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October 2023 by Lisa Watkins
I visited the store today & was greeted by a representative named Parris. From the first welcome, her energy was very vibrant, positive & welcoming. She is the reason I ended up purchasing my couch online. I will definitely come back. She made this my best Ashley Furniture experience thus far!
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September 2023 by Keira Robinson
Ashley’s is always the way to go! My wife and I had an easy time finding the couch of our dreams with the help of Maurice! From the moment we entered we weren’t jumped on. He let us walk around, introduced himself, and DID NOT FOLLOW US AROUND THE STORE! We appreciated it. There was no pressure! He was able to answer all questions. Stayed close enough so that he was in eye shot if we needed him. Even when we wanted to go up the street to look at another store he didn’t make us feel bad and gave us great service when we came back ready to buy. That was a great furniture shopping experience thanks to Maurice!
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September 2023 by Letitia Heath
Miss Mari is personable, professional and always seems to be smiling on the telephone when she is helping me. She is an excellent example of a great representative for Ashley’s Furniture. I have experienced her exemplary expertise many times, she displays an incredible wealth of knowledge. Well done Miss Mari!!! An AMAZINGLY TALENTED INDIVIDUAL!!!
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August 2023 by Angela Barnes
My sectional came yesterday 8/8/23 and it came damaged. I called the delivery and the store as soon as I saw the damage to the right arm corner chaise. The sofa seat is not firm like the other seats. When I spoke to them yesterday I was told there was another one in stock. Now today 8/9/23 they don’t have one. They want me to pay $150 to return it and it’s has not been 72 hours. They changed me $169.99 to deliver damage furniture. The Ritchie Station Court are a franchise Ashley’s they own the Regency and the Marlo’s Furniture they are robbing on the low. They gave me damage furniture and will not replace it but want to repair it. I paid for new furniture not damaged or repaired furniture. I just want them to come and get the furniture and give me my money back. They giving me the runaround because they are trying to run out my time to get a full refund back. This is stressful and bad business. I wish I could give them zero stars. This is unbelievable!
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August 2023 by Zoey Guzman
This my second time coming here to buy furniture and i got another great experience, thanks to Mia. She was very helpful and patient with us and explaining everything. 10/10
