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July 2024 by Bobby Frith
Great service
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July 2024 by Dasia Holmes
Excellent service! I worked with Kevin, he was very responsive and provided great advice. Thank you for all of your help.
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May 2024 by Mohammad Raz
I brought my car here over a month ago someone hit my car it took so long to fix and after they said it’s fixed my car is worse than before and i came back and told him that my car is shaking when I drive and my front bumper is broken they guy wasn’t even listening so i have to tell Justin he is very respectful and takes action quickly but my car isn’t fixed after one and half month I think he’s name was Morgan I don’t recommend this passport collision center to anyone
They will not fix your car good at all my horn is not working also so it’s not even safe to drive it cost the insurance 7300 and not even fix anything
I will never come back here again I think the parts cost 1800 and 5100 was labor and still car is not fixed i came to that collusion center so they can fix my car i was there for long time so I left .
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October 2023 by Sherri Daniels
DO NOT GO HERE. When I received my vehicle back there were new indented scratches on my doors. It looks like someone marked these scratches up on my vehicle. It doesn’t look accidental. When I told them about these scratches no one helped or informed me about the process to getting it fixed there. If you can, please avoid going here at all costs. Poor customer service. Untrustworthy business and workers. Usually when I get my vehicle fixed, there are no new indented scratches, but here there was new indented scratches. Please do not go here.
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September 2023 by Seth Theuerkauf
Edited from my original review--4.5 stars in the end for the outcome, but closer to 1 star for the process to get there. Manager Justin Hallock ended up saving the whole process... more below.My 2016 Toyota 4Runner ended up with this shop for over two months for a basic bumper, fender, and relatively straightforward suspension repairs. Kinda excusable during the pandemic, but now that we're on the other side, I think 'supply chain' and 'delays' were being used as cover for poor time/job management. Communication was unfortunately non-existent for the majority of that time, and pretty much all of it had to be initiated by me.The first time I was told that my vehicle was complete, when I came to pick it up: the interior door handle wasn’t installed, fog lights weren’t working, multiple paint issues, clips missing, and clear protective film not installed. I could tell that really no quality controls were in place.From there, I began working directly with Justin Hallock, who I believe is the second in command for Passport Collision. He was more communicative and worked with me through to addressing all the details that remained (which were unfortunately plentiful). It took ~3 weeks from when they originally said the vehicle was done until I finally picked it up and it was 'complete.' In the end, the work was done really well--but it took a lot of 'hounding' to get to that outcome.In terms of a recommendation, I'm not sure where exactly to land. The finished product after all the trouble was excellent--I just wished the process had been smoother, with better communication, and less stress/push required on my part. Hoping they can improve the process moving forward for future customers.
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June 2023 by Skyy B
My experience was amazing! My mother’s car was involved in an accident and her car was towed there to be repaired. Mr. Crawford kept us updated throughout the process and was quick to return our calls. I appreciate his patience with my mother. He was not just “doing his job”, I’m convinced that he actually cared. Michael Crawford exceeded our expectations. Thank you, Mr. Crawford for helping me understand that having to get car repairs doesn’t have to be a negative experience. I’m not looking forward to additional car repairs but if we need repairs, I will definitely call Mr. Crawford!Service: Body & Trim
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March 2023 by Roxanne Hollingsworth
Justin Hallock and his Team at Passport Collision are amazing. There was a slight glitch initially in locating a major part but after only a couple of days, identified one. Their communication efforts were impressive and the quality of work done on my car was top notch! Thank you to everyone from the Rental Dept staff who went out of their way to support, the body shop techs and the painters!! THANK YOU!!!
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March 2022 by Neydis Contreras
Very good
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March 2022 by Jenard Broadway
Very clean and nice staff
