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December 2024 by Terri Thrash
Sean, Ira, Brenda, and the rest of the team at Passport Collision were exceptional. From estimate, to delivery everything was on time and extremely professional. My car had a ding from a rock and a bumper scrape. It looks brand new. Thank you so much
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December 2024 by Dalu Promotions
Great customer service
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December 2024 by Valerie Turner
Sean was excellent I would refer him to others
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December 2024 by Melinda R Hasbrouck
I’m a huge Toyota Passport fan, specifically the Suitland location. My vehicle recently was supported by the fabulous Sean at the Collision Center. His help from start to finish was great, super friendly, reliable, and ridiculously quick. Thanks Sean for being so fast and helpful with everything!
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December 2024 by Ryan Zeitler
Great service.
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December 2024 by Lu-Ann Patrick
This is my second time using this service! The technician, Kevin was absolutely remarkable! He explained every detail of what was going to occur on my vehicle! His service was above and beyond expectations! He is knowledgeable! My rental vehicle work out fine and Ira” s service was also number one customer service experience! Thank you Passport Collision Service! I love my car! It looks brand new again!
Keep up the amazing work!
Ms. Lu-Ann
Repeat Satisfied Customer:
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December 2024 by Shauda Nix
Sean Gooden , Insured all work was completed and finished correctly. Amazing job.
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December 2024 by Janet Strickland
My experience with Kevin was exceptional! He stayed in touch with me throughout the entire process to let me know the various stages of the repair. Hopefully I will not need their service in the future but if so I’m definitely taking my SUV to Passport Collision!
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December 2024 by bobby Roberts
Ira !!!! The collision expert!!! Highly recommended
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December 2024 by Tyler Welch
I just want to start off by saying thank you so much to Passport Collision for fixing my car!! I was in an unfortunate accident and was very confused and flustered by the whole process and I was able to have Ira as my rep and he changed the whole process for me. He was so nice and kind before I even met him. I called in to get a jump start on the process of getting my car fixed and he walked me through EVERYTHING! Even once I dropped my car off he was very informative of the details and keeping up with the repair process. When I picked my car up I was very impressed with the repairs and just thankful for him. Once again thank you so much Ira for your professionalism, kindness and overall your care/concern for my vehicle. Getting into an accident is never and getting a repair is never fun but Ira made the process seem less.
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December 2024 by D. Moore
Great customer service and excellent work. Ira Arrington was great ! He kept me informed about the service being done and was on point with the completed date of delivery. Thank you, Ira Arrington and Passport Collision .
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December 2024 by Gerda Gatling
I recently had the pleasure of working with Ira at Passport Collision, and I can’t recommend him highly enough! From start to finish, his communication was top-notch. He kept me updated every step of the way while working on my BMW X3, ensuring I felt confident and informed throughout the process.
Ira truly went above and beyond to take care of both me and my car. The attention to detail and the care he showed made a potentially stressful situation so much easier. My X3 looks and drives like new.
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December 2024 by Kimberly A Stokes
My experiences are pleasant & I always leave with great satisfaction. My car looks brand new, again!
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December 2024 by Marvin Reed
Very professional and on time.
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December 2024 by Jason Rogers
I had an excellent experience with Passport Collision for the repairs on my BMW. While there was some initial miscommunication regarding parts, the team went above and beyond to resolve the issue. They sourced all BMW OEM parts, including an aftermarket OEM component ordered directly from Germany, which was impressive.
Kevin, the service rep, provided consistent updates throughout the process, keeping me informed of any potential setbacks. When I picked up my car, it looked just like it did before the accident, and I couldn't be happier with the quality of the repairs.
A minor code appeared after I got the car back, but Passport Collision handled it promptly. They got me in and out within a couple of hours and even explained a separate issue I wasn’t aware of.
I was referred to Passport Collision by a friend who is an insurance adjuster, and I’m so glad I trusted their recommendation. The team's professionalism, expertise, and attention to detail made this process smooth and stress-free. Highly recommend!!!
