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March 2024 by Greg Rigby
Rental experience was great and Terence Trent was of great help to us.
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March 2024 by Janice Kraus
Great customer service. The only rental place open on Sunday. I will always use them
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March 2024 by Senghor Bey
Terrance provided exceptional service. Thanks again for all your hard work.
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February 2024 by Chanel Scott
I will never, how you want a credit card over a debit card, you get your money right away also on the site it says you can use it with two forms of ID, they didn't even offer that
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February 2024 by Chris Pittman
My drop off experience was great. Everyone was friendly and they offered me a shuttle ride back to the dealership.Picking up the car was a different experience. The manager Jerria Brown asked me how much my deductible was for my car insurance and when I told her I didn’t have one she gave me a weird look, and when I asked her what that look was for she said it was because “she never heard of that.” If thats true I can’t fault someone for what they don’t know but what I can say is educate yourself. Plenty of people don’t have deductibles for car insurance and shouldn’t have to be subjected to weird faces as if they’re lying about it. Then proceeded to tell me that they would have to give me the max deductible on my rental since “im claiming that I don’t have a deductible and my insurance would take care of it if something did happen” It was one of weirdest experience. And then Jerria had an issue with me NOT wanting an escalade and seemed as if I had caused her more work to pick a different vehicle. Not a great experience at all. Since every other employee I’ve dealt with at that location in the past year has been friendly, i would say get rid of the bad apple so it doesn’t spoil the bunch or offer her better training.
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February 2024 by Shundra D
The employees at this location were friendly, professional and helpful. The manager Brent was excellent! He was understanding to my needs and the pain I was experiencing from the accident I was involved in. Upon returning my car, Trent was so kind and pleasant. He answered all of my questions and assured I didn't have any hidden charges. I would definitely rent from this location, as well as recommend my family and friends.
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February 2024 by Adariana Walton
Great staff &Great i had a great experienceWould definitely recommend
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February 2024 by Raheem Stewart
Great costumer service and professionalism.
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February 2024 by anthony bridgeforth
Great customer service by the whole entire team. Great job I was in and out
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January 2024 by tyrus dowtin
Brent was great he made changes to my renter car.
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January 2024 by Tonitra Donelson
Customer Service was exceptional and all my needs were met in a timely fashion! I was given the best discounts for my preference and the transition was smooth upon pickup and drop off!!
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January 2024 by Tiffany Bevins
Always PROFESSIONAL
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January 2024 by sylvia prescott
This location In Marlow Heights MD. the staff is great , The customer service was so on point I will return to rent again
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January 2024 by Cara Boyce
Excellent customer service as always. I had to extend my rental a few extra days and the process was effortless. I also left my handicap plack in the rental vehicle and the team was very helpful in assisting me by reaching out to the current renter to try and retrieve it.
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January 2024 by Cherolyn Smith
As soon as I entered the door, i was greeted by Brent. He was very pleasant and respectful. I did not wait long. He took care of all my rental needs with great knowledge and care. I appreciate the service I received. The whole staff was nice and professional.
