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February 2024 by Antonia Burns
Called to see if I’d been set up by Riteaid, who closed. Held for 23 minutes then hung up on. Called again and hung up on after I minute. Called again, picked up and set the phone on the counter. I could hear them picking up calls… hung up on AGAIN. I never got to speak to anyone. Poorest customer service on the Eastern Shore.
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February 2024 by Gavin Woolford
There is no reason why a person should have to wait over an hour in the drive-through. What’s the point of having two lanes?
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February 2024 by Mike Nicholas
Not good. This pharmacy places a “approval” on pain medication. I won’t be using this place again.
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January 2024 by Robin Shockley
Changing my mom's prescriptions from Rite Aid. Set up on the website, within 2 hours got a call from the Walgreens Pharmacist. Walgreens was able to refill 2 of her prescriptions as they are waiting for the doctor to send over the scrips for the expired med's. I had the info for the new insurance and called back to give the information and spoke to Christina. WOW she was awesome, so polite and knows what to do. Thank you Christina for taking care of me this morning and getting my mom's account straight!
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December 2023 by Jalesa Garrison
If I could do zero stars I would!! This is the worst pharmacy I’ve ever used in my life. They don’t reach out to you and let you know when your prescription is ready. I’ve stopped in three times in one week for a prescription that was put in days prior, and I was told that it was still being filled. I call back later since I haven’t heard anything and they tell me it’s already been filled and they can’t fill it again I would have to contact my doctor. I asked if they had my number on file, and they said yes, but gave no excuse on why they didn’t give me a call or send me a text message when I opt into texting for my prescriptions. The wait times are ridiculous and the customer service is terrible. Just completely shut the pharmacy down! The workers in the pharmacy show no care in the world. I will never return back to this pharmacy ever again. I would walk in and it’s like I would be invisible, No greeting or anything at all. I’ve literally watched an employee look at me in my face and start talking about taking out the trash instead of at least saying I would be right with you. The employee walked past multiple times, and was talking to someone else in the back without even letting them that there was someone upfront waiting. The last straw is when I called over the phone to check for my prescription and I was put on hold three different times, someone then picks up and asked me if I’ve already been helped. There’s no communication at this location.
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November 2023 by Suzanne Applegarth
Was in the store last night and immediately greeted by a young man... I mean "person" who was wonderfully friendly!! He helped me find a few things I was looking for and I just want to say he is truly a positive addition to Walgreens!! Oh, and his name is Byron!!
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September 2023 by Monbule Monroe
I felt like I was in the early 1900'z and being treated like a bigger. At the pharmacy counter
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September 2023 by Scott S.
This Walgreens has made major changes!!!! All because of one individual. That is Pharmacist Anas. There has been a marked difference. He cares about each customer. I have watched his interaction with customers and us. Can't say enough and it is being contagious with his staff in a great way
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August 2023 by Bill K.
I had a most pleasant experience with Hennessey, one of the pharmacy service managers this morning. I deal with Walgreens here in Cambridge, and in Florida and have always had mixed results with customer service. Today's experience was five star, and Hennessey provided a model for how all, retail employees should interact with customers. There were two customers in front of me, each with unique issues that required more time and attention. Hennessey handles each one with exemplary customer service in terms of her caring, competency, and efficiency. I had a coupon from the drug manufacturer that also required some extra attention and Hennessy handled it quickly. it seems like good. Customer service is a thing of the past, and it is most refreshing to find an employee who exemplifies what customer service should be. Kudos to Hennessey and wall greens. As a footnote, this might be the very first time I have given five stars on a yelp review
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February 2023 by Matt Dixon
This place has taken a huge dump in recent years. You can just close this useless pharmacy. Useless hours, long lines only to find out your prescription hasn't been filled after days. Their pharmacy hours completely give the middle finger to the working class. Closed on Saturdays and Sundays and by 6 the rest of the week. This place is useless.
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November 2022 by Lakia Johnson
You may die waiting on your medication from this pharmacy!! The will send you an amazing amount of text and emails just for your medication to not be ready!! They will tell you to come back in an hour and still not have your medication in a week!! Absolutely true story….
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October 2022 by Catherine Gullion
1 star is being extra generous. Everyone in pharmacy is rude. You wait in line for at least 20 minutes to be able to get your prescription or you wait outside for half an hour in line to get your prescription if you're calling on behalf of the spouse they won't give you any information so you can wait in line for half an hour and then find out that there's nothing even ready. Their hours are not conducive to people that work and they're closed on the weekends. This is an absolutely horrib.le place to get prescriptions filled
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September 2022 by Shaneka Anderson
This Walgreens in Cambridge is very unprofessional and they don’t know what they’re doing they gave me a partial of my pain pills 20 and then when I called to get my other hundred they gonna tell me that I already got them thank God I had the email stating that they only gave me 20 and they gonna tell me that I have to wait another day because they only gave me five days well what the hell is going on with Cambridge wall greens please I recommend go somewhere else do not go there please don’t go.
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September 2022 by T Wilson
The customer service staff upfront here are THE BEST!! The young ladies in the pharmacy minus a few THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED IN MY LIFFFEEE! If corporate were to come in under cover and see the way their pharmacy staff speaks to the elderly, they would all be fired. The level of disorganization is unreal. I made an appointment to get a booster vaccine online, filled out the paperwork, came to get my vaccine and was given the run around for 2 hours, just to not receive my shot because they did not accept my medicaid????? I watched as they had attitudes with patients, and literally showed in many ways that they hated their jobs! So why work there? The service industry has truly gone down and it's a shame that in such a small town, our elderly can't even get decent service from a place of such high standards.
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August 2022 by Joseph Fry
Well just FIRED WALGREENS BECAUSE OF THERE MANGERS SMART MOUTH. AND FIRED ALL WALGREENS BECAUSE OF $150.00 MORE FOR A PRESCRIPTION. SAME THING AT WALMART FOR$9.00 SAME AMOUNT AND SMART MOUTH MANGER. WORRIED ABOUT HER THEN HER STORE. SOME MANGER. REMOVE IT AND WILL RETURN it.