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November 2023 by Danielle Walker
Natasha is absolutely wonderful. She provided great customer service and provided good advice for my auto loan. The staff is always friendly and willing to help! This is by far my favorite bank.
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November 2023 by Elisa West
Customer service were outstanding. Perfect location. Staff knowledge of different services were right on point.
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October 2023 by Marci K
I loved Natasha the Branch Manager. She was so warm , friendly, and very professional. She assisted and schooled me on some things that I did not know. I am purchasing a home and she was very knowledgeable and emailed me some information to support my research. Thanks for everything ?
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September 2023 by Pamela McIntyre
The most archaic bank on the planet. Their policies and procedures make it painful to deal with them. We had a car loan with them and everything from providing proof of insurance to paying the bill was painful. Even closing the account now that the car is paid off has been challenging. Save yourself the trouble and utilize another bank!
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August 2023 by Maurice Hutchins
The service was nice, and they go to any extreme to satisfy their customers. that’s why I will give them five stars.
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July 2023 by Armando Hernandez
Thank you ESFCU! My experience was great. Natasha was very friendly and helpful all along the way. She helped me talk through my financial goals and helped set me up with options that best fit my needs. I didn't know those options were available to me. I'm so glad she told me about ESFCU's banking products. I can breathe a little easier now thanks to my new accounts and loan with ESFCU.
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July 2023 by Renee Baker
Best customer service I have received in a long time. Ms. Wickman-Benn answered all my questions and was a joy to work with.
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May 2023 by Tamara Creek
My advisor was very very helpful She is always helping great customer service.
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April 2023 by Virginia B
One I’ve been a meme er with this bank for 16 years and I love. But today was my first time taking out an auto loan with them and Natasha Wickham- Benn made the process tremendously easy!!!
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April 2023 by Iantha Boyce
Great experience. Greeted promptly and friendly.Suggestions on ways to save on current credit cards was presented and accepted.I was provided with contact information at the end of service for questions later.Very professional.
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March 2023 by Doug Rouse
Excellent customer service. Went above and beyond in handling some complex paperwork.
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February 2023 by Jo M.
I hate going into this place. Unfortunately the best way for me to pay my car, is to actually go inside and do it there. They are horrible about trying to sell you stuff. They try selling car warranty, or tell you that they can beat your current credit card rates. I just want to make my payment and be on my way. I don't want to the asked or told about credit cards or car warranties. I feel like they are the middle of the mall kiosk trying to constantly sell you crap.
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February 2023 by Patch Kelley
The kindness and professionalism of Bren and all the staff there was above and beyond today's standards ! Truly a breath of fresh air and the entire experience was simple and fast .Bren worked with us and we didn't have to call her once because of her prompt communication with our process !!! I will highly recommend this bank and staff to anyone, anytime !!Thank you guys !! Cheers
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December 2022 by Parris Easley
The process of securing my car loan was easy and fast. I enjoyed working with my service representative, Sharyl Amonica, and Branch manager Natasha Wickham-Benn. They guided me throughout the entire process. I am a retired educator and I give the credit union an A+ for performance.
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December 2022 by JA Sackfield
As a new customer to ESFCU, Natasha exceeded all expectations. She was amazing! Excellent customer service promoting all the available services ESFCU has to offer. I went in to the California MD branch just to make my first truck payment and left with a credit card account offering 16% less APR, transfer of credit balance from another card, and a new checking and savings account. She was empathetic, professional, and knowledgeable about her organization. It was a refreshing experience and I will be moving my retirement and pay check deposits to ESFCU because if my positive experience with Natasha.
