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October 2023 by Dylan Whittles
I could not have had a better experience dealing with Blair’s. All staff were top notch and greeted me professionally when I came to look at engagement rings for my now fiancé. Ms. Betty in particular, showed me through the ropes of diamonds and ultimately helped us settle on a ring/ diamond that my fiancé has since obsessed over. I don’t think I could have received better care and comfort in the entire process. I thank all management and staff! I will recommend Blair’s to anyone looking for jewelry/ accessories in the future!
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September 2023 by Ashley Fox
I came to Blairs on Monday, 09/11/23, to purchase earrings for my daughter. I was immediately greeted and assisted in finding her the right earrings. I wish I got the staff members name, but she was exceptional. She went above and beyond in wrapping my daughters earrings (as they were a gift). In hindsight, I really wish I took a picture to upload it on this site - it was a BEAUTIFUL wrap job! Needless to say, she sure made my daughters day, as she did mine. Exceptional service. Thank you, Blairs Jewelry and Gifts!
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March 2023 by Micheke G
Poor customer service. They treat their people very unkindly and talk to one in a rude and condescending way. One cannot have a civilized discussion about the jewelry that was taken to be repaired without them becoming uncivilized and aggressive towards the customer. I feel traumatized by my encounter with them and will never step foot in that jewelry store again. They treat one with the utmost disrespect. As long as you do not raise any concerns with them you are good. Dare to question their work and they turn on you like a swarm of yellow jackets. Save your dignity and take your jewelry somewhere else, you will be glad you did.
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March 2023 by Michele G.
Worst experience ever. I was so disappointed by the poor customer service. The ladies working there are rude and condescending and aggressive. The jeweler is no better. Do not take your jewelry for repairs over there. Save yourself the headache of being treated unkindly. I wish I had never put my foot in this jewelry store. It was a truly bad and traumatizing experience. They don't listen to you and jump to their own conclusions. I am extremely dissatisfied. Everything is fine until you dare point out something on your repairs that was unsatisfactory and all of a sudden you are dealing with Jekyll and Hyde. They will treat you as their worst enemy if you dare bring up a concern. You have two choices: Either you say nothing and simply walk away and don't say anything or you speak up and you will be retaliated against. Save your sanity, time and money and take your treasured jewelry to a more reputable jeweler.
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December 2022 by Brendon Capoen
I went into this location to inquire on a jewelry repair, I needed my prongs on my engagement ring tightened. When the jeweler looked at my ring he told myself and fiancé that the setting was “crap”. He then tried to sell us a new setting and we listened. My current setting is platinum and when he researched ordering a new one he was shocked at the price. This was odd considering this is supposed to be a jewelry and jewelry repair store. Another man was brought in to look at the details of the order and assumed that my ring was a CZ. My fiancé and I were insulted and surprised at their lack of customer service.
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August 2022 by Sarah Nöel
The sales woman named Chachang was absolutely wonderful! Patient, courteous, and truly helpful. She let me look at different pieces of jewelry to find the perfect gift. After all the help she also wrapped the gift for me and made it look amazing! Highly recommend her for any gifting needs!
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July 2022 by Catherine E.
Lovely shop that has everything you could ever think of for elegant gifting! Wonderful & friendly & knowledgeable professionals too!! A real gem of a business!
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July 2022 by Timothy O.
Me: "Can I get a battery installed and then have you look into why this solar watch isn't charging fully?" Grumpy: "Blarghhhh.. we don't work on those here. Nope, won't even look at it. Have you ever opened one of those things!? Noooo buddy.." This place is just a jewelery retailer. They sell trinkets and heart necklaces for Mother's Day, things like that. The woman up front was somewhat friendly and tried.. but the guy was a bit of a dick. Simply put, this isn't a jeweler. They cannot repair watches or replace batteries. There's a jeweler in Charlotte Hall who had it done in about 10 minutes and gave me some honest opinions. Look there instead..
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February 2022 by Patricia Wright
My absolute favorite place to shop. I Love my jewelry ! Excellent customer service. The store has absolutely something for everyone. If I need to find a gift - Blair’s has such a huge variety of gifts. I Christmas shopping was a one stop shop for me! I truly love Blairs Jewelry and gifts! They gift wrapped all of my gifts for me too!
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February 2022 by Susan D'Ambrosio
I took three rings in to be repaired and cleaned and asked ahead of time what the cost would be. For my engagement ring and the ring wrap they gave me a price of $562. I thought that was a bit excessive but I left my engagement ring and wrap to be repaired. They had also given me a price of $515 to repair my anniversary ring but something told me to hold off. I then took my anniversary ring to two very reputable jewelers to have them give me an estimate of repairs and they BOTH said $150. A difference of almost $400. I feel like I’ve been robbed. I will never again go to that store and I’ve gone there for different things for quite a few years. If you like paying too much, you’ll love this place.
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December 2021 by Jazmine Davalos
Went here for the first time today (12/2/21) to purchase a gift for a friend. I was looking for a Jewelry box, and they have quite a few options that were surprisingly inexpensive. I was asked if I needed help with anything fairly quickly after I walked in. During my experience, no one was particularly rude but I can see where that comes from in other's reviews...the two women were more 'straightforward' instead of polite. In any case, I got my gift and had it wrapped beautifully for free.
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June 2021 by Marie Corbin
I lost my original diamond in my wedding ring a few weeks ago and couldn’t find it!
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May 2021 by Chris Rehm
Went in to see about buying a sturdy box to temporarily store a vintage Omega watch I recently had restored. Le and Betty were both really helpful in finding one that was affordable. Really good customer service.
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May 2021 by Amber K.
I just wanna know why they never answer the phone and all voice messaging space is full so you can't leave a message I have been calling for three days straight and it says they are open very unprofessional and annoying. Wouldn't purchase from here again they will hold your items for days just to remove a link and not call when they say they will. The man said he'd call the next day. I don't even understand what takes so long to remove a link. When you call it says they're open and online. The hell
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March 2021 by Elizabeth Ludwig
Let me start of with I am a jewelry designer for a major jewelry retailer up in NYC. I would not recommended this place for any fine jewelry. If I could give less stars, I would. This was the second time I had gone in here, trying the store another time. I am in the area due to COVID. Both times I was ignored and the sales associates couldn’t be bothered. I went to buy an expensive chain and was talked to condescendingly after the sales associate reluctantly helped me. I was very disappointed for the poor treatment of the sales associates and quality of products. After two tries, I won’t be back nor recommend this place to anyone in the area.
