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October 2023 by Elvira Woodburn
This place is great!Friendly and knowledgable employees, great stock, and overall has a nice "feel" to it.
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September 2023 by Christopher Lane
Zimmerman's Hardware is 1 1/2 hours travel time from my residence. Number one, the reason I shopped that far away is because they were the only retailer within reasonable driving distance that had the product in stock. Number two, as advertised they texted me when the product was ready for pick-up. Number three, the product was ready for my arrival as per stated procedure. The store appeared well organized and clean. I wanted to browse a little, but I was short on time. Hardware stores are all but gone in my area because the "big department stores" have under cut them which is a shame, but this store got my attention.
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September 2023 by Dave S
No matter what odd thing I have needed, I can always find it (or they will) in their store.
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July 2023 by Sebastian Mata
Bought a Stilh chain saw a while ago. I purchased a replacement chain which the representative gave me. When try to replace it I was given the wrong one. Today I went to get exchanged and the gentleman at the desk had a customer which I waited for a couple of minutes. The gentleman said they I needed the model number which I didn’t have at the moment I got the number and he had another customer I awaited again and he was selling a lawnmower after all this is happening he started to talk about church with the customers he was taking care when I was still waiting for him. I went and asked someone else for help and this person was not familiar with the product which he still tried to help me. I was trying to explain to the two of them at the time that I had purchased the saw at the store but the one gentleman was like he didn’t want to hear what I was trying to say, I was trying to tell him that they had the purchased information as I got it from the store but it seemed that he didn’t want to help me, I got frustrated as I wasted about an hour just waiting to get someone’s attention and left the store. Will definitely return the chain saw and will never go back to that store.
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July 2023 by John Berg
Preparation and delivery of gas grill was done perfectly. Zimmerman's can always be relied on for top quality products and service.
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June 2023 by B Demeg
Ordered online for same day pick up, waited 4 hours and then called to see if it was ready to pick up. They said we don’t have it might be able to pick up tomorrow. I asked to cancel the order because I needed it that day. They never canceled it and sent me an email saying it was ready for pick the next day. I went to pick it up, go to to two cashiers talking (no customers) they asked for my name on the order, they check the desk and say it’s not here, go ask someone on the floor. This level of service you can get at Home Depot. I try to support a local hardware store .. won’t bother going out of my way anymore
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June 2023 by Wes C
Online order went smoothly and quickly. Great folks to deal with.
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June 2023 by Chris Boosalis
great always I bought handheld chain saw about 6 in long one hand operated battery operated re chargeable by steel . you gotta have it for any yard work .
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June 2023 by Trish P
If you don’t shop at Zimmermans you REALLY should. This is a Little Box Store, BUT, it is Full of people who speak to you, look you in the eyes, ask how they can help you…… and then they ACTUALLY Help You. I did an on line order today from Zimmermans for the first time. I got a text immediately that my order was received and should expect another text when my merchandise was ready to be picked up. My order was ready in 6 minutes. When I went to Zimmermans I asked a fellow who was coming out from the cashier area where I go to pick up an online order. He didn’t point, he didn’t say that wasn’t his department, both of these are responses I have gotten from folks at the Big Box hardware stores. Instead he said he could help me with that and walked me towards the back, asked my name and what I was picking up and brought it right out to me. I signed their paperwork, he gave me my copy and asked if I needed help getting it to my car. I could handle it but it was polite and considerate to ask. As I left the young man at the register looked at me, smiled and said Have a Nice Day. So, if you’re old enough to remember when all this was the kind of service you typically got when you shopped come to Zimmermans and you’ll see it again. If you’ve NEVER been to a hardware store with friendly, knowledgeable, attentive, efficient people, PLEASE try Zimmermans. They don’t have everything, but they have a lot and you can call ahead to see.
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March 2023 by Joseph Keech
I bought my John Deere D-130 tractor from Zimmermams about 5 years ago. I have had yearly service by them. This year they returned the mower without the key and with a rip in the seat.
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March 2023 by Melinda Wharton
I had a non-standard doorknob that needed to be rekeyed. Abel was amazing throughout the whole process. It turned out to be a Kwikset keyway, but using Schlage pins and Abel figured it out, stuck with it, and had it rekeyed in no time at all!
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March 2023 by Juliette M
This store is supposed to close at 7 pm. I arrived at 6:23 and it was already closed. No update to Google maps. The manager saw me from inside and made no move to let me in or even apologize for the inconvenience. I don’t know how they expect to compete with big box stores if they can’t even commit to their own hours. And obviously it’s not an emergency where every employee had to go home early or the manager wouldn’t be strolling around inside the store. I drove out in the rain thinking I would support a local business but I won’t be coming back.
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February 2023 by Derk P
went in for some pipe fittings for my air compressor on my on my lunch break and I was in a slight hurry. so when the sales associate commandeered my experience, as soon as I walked in the door I let him but essentially it was too distracting and I would have bought a couple of things to try but ended up walking out with one that didn't fit lol basically had that. just been allowed to think and do my thing. I would have bought more than one fitting and actually got what I needed, I need fittings for more than one job extended dishwasher etc. but his presence was just distracting , especially when it became apparent that he didn't really know more than I did, at that point. i wish she would have just left me to my own devices and I would have figured it out. it also think they'd have a better way to rack and display these various fittings, connectors and linkages, that by itself was a pain. The way he hovered kind of made me wonder if he thought I was going to steal something.
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February 2023 by Abeye Girma
This is probably the best neighborhood store in the universe. The customer service is beyond belief. When I need very important things, I go to Zimmerman, no question.
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February 2023 by Jillian Schweitzer
Always love shopping here; it's the old fashioned small hardware store with great customer service. Always visit when I can!
