-
November 2023 by Diane T.
Even thought the parking lot can be challenging I use this location for my fax needs and Amazon returns. Today Kelly and David provided excellent service. They are friendly, polite and helpful. They are the best UPS store in the area.
-
September 2023 by Maria Alfama
The manager Ola and employee Brandon doesn’t want to work only wants a easy package I brought a bike and they refused to take because is too much work they both needs more training that sometimes you’re going to get a bigger packages I was at the store #7132 on 09/07/2023 morning hours
-
September 2023 by Ms.X
The manager is kind of abrasive! She has an interesting way of speaking to people, please work on the dismissive tone in your voice. The rest of the staff are nice.
-
July 2023 by Merlin Daniel
My husband and I visited the store today for the second time to have some documents Notarized and sent out. All I can say is Kelly is awesome and handled everything with professionalism and kindness. Kelly even called us back to follow up on an error we made and to me sure everything was OK!! Hard to find such service these days! Thanks Kelly and UPSBurtonsville!!!
-
July 2023 by alan d.
My wife and I had a great experience at this location this morning . Georgie, went above and beyond to help us with what we needed as well as helped schedule our Notarizing needs. All while simultaneously helping 2 other customers. Highly recommended!
-
June 2023 by Ritu Girdhar
Yesterday I took 2 packages to return to Amazon, the lady at the counter said I had to pay $2 per package for a strip of tape. Even though Amazon mentions we need not need,to pack our packages for return. I have been taking packages to this store for over a year, never had to pay for a return to Amazon or to tape a package. I have contacted Amazon awaiting their reply, whether we need to tape a packages before returning.
-
June 2023 by AARON WYANT
Beyond unbelievable the ownership and management routinely leave one person behind the counter to man a store in this populated of a county. It’s disrespectful to the employee having to deal with it and further disrespecting of your customers. Kelly was the only person there and god bless them for handling the store as professionally as they did. There is no excuse for this and will not be using UPS going forward. Would gladly pay twice as much to another company for their services.
-
May 2023 by Alphria A.
Understaffed. 12 people in line with barely any air conditioning and only 1 staff member. :(
-
March 2023 by Lin Hammond
Would like to thank Brendan G employee of UPS for taking the time to drop off my sons wallet that was dropped in the parking lot A few days ago. Thank you Brendan
-
January 2023 by Alfonso Q
When I attempted to mail two pre-paid packages, the representative informed me that I would need printed labels or she would have to charge me $3.50 per page! Even when I had my barcode on my phone.This is the first time I've encountered this issue. To my dismay, she refused to take the pre-paid packages, forcing me to return home to print new labels.People at this store need more training
-
December 2022 by lela “Latincandy” lopez
I was here on December 3rd around 5pm and it was non-stop customers walking in. There was only 1 employee workind, he was handsome brownskin guy with curly dreads and he was handling business. Not to sound like a stalker but i watched him as he got em in, slapped a label on the box, said thank you and NEXT! People continued to pile in but he was moving them out just as fast as they were loading in. Great job!!
-
October 2022 by Hilda M.
I usually like to do my returns on my way back after dropping of the kids to school and it hardly ever opens on time. It is supposed to open at 8:30 am but you'd have to come after 9:00 to be open...I waited few times before deciding to write this review.. Today it is Tuesday, October 25th, 2022
-
September 2022 by A Bizzles (abizzles)
Daniel consistently provides five star customer service. He is helpful, knowledgeable, patient and hard working to help ensure the customers are assisted. Even when I have multiple Amazon packages.
-
September 2022 by DHARMA IN LIFE
The staffs are very nice, helpful and upright. My last visit was to return the Iphone 13 back to Apple with opened box still no problem.
-
August 2022 by Jasmin Hollywood
I was impressed by the single employee managing the store alone and serving a long line of at least ten customers in a prompt and professional manner. I cannot remember the name of the employee but he was a younger black American gentleman and this was on June,5th 2022.
