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August 2024 by Joey Valdez
Very helpful
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July 2024 by Rebecca Rose
Extremely rude checkout girl. No pharmacy to fill prescription.
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July 2024 by Robert Barbour
Excellent service the employees are always helpful and informative I love the app
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July 2024 by Amisha Patel
Petco in general is quite terrible in regards to their grooming services. I’ve never been to a petco who has done a great job.
Regardless, I took my pet to the rockville location and they put a “refer out” statement on his account due to a chronic medical issue. Just to be clear, they called the vet and the vet cleared him to get a groom. His chronic medical issue is in no way related to the grooming.
Then I call the Burtonsville location to switch there and the groomer who answered the phone, Jessica, said she could not get him
Scheduled because there is a “refer out” on the account. She said I have to call the rockville location (and they are not answering their phones). So then I ask to the speak to the manager because she also cannot help per Jessica. The manager, Dana, is on a corporate call and requests that I call back the next day to speak to her.
Who are these people and who do they think they are? They provide no customer service whatsoever. Jessica said “I don’t know” so many times I actually believe she does not know how to do her job. Dana is clearly unable to even to get on a call. This is just laziness.
Save your time and money. Don’t go to Petco.
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June 2024 by David Curry
Very nice.
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June 2024 by mary Zeman
Nice petco, lots of choices
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June 2024 by Jessie Velez
Went inside store to purchase freeze dried mealworms and found a xsmall dog crate for $40 as well. Loved my experience ?
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June 2024 by George Townsend
Small location so some time stock is out but it’s getting better. Customer service is hard to beat compared to other petcos in the area. Super fast for curbside always willing to right a wrong.
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May 2024 by Ellen Kessler
Helpful staff and good selection of merchandise
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April 2024 by Viviane Moritz
So many great products and high quality pet food. And they have a nice reward program.
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April 2024 by Jonathan Johnson
Good establishment!
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March 2024 by Scorpie
Amanda has been a wonderful help on my visits to Petco. Well-informed and happy to do her job!
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February 2024 by nicole colsrud
The cashier was very polite and friendly. She asked about my dog, which was nice. I enjoyed telling her about my dog.
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February 2024 by Silvina Francischelli
The worst store....2 employees and took forever to help customer to find out some dog products....Please dont came to Petco in Burtonsville,md
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February 2024 by Stu Knazik
Ordered online. Picked up in store. Easy-peasy.
