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October 2023 by Alexis Jade
Jack was absolutely perfect throughout the entire process. He made sure I got the exact product I needed and was patient and supportive during slight hiccups with a big purchase. If you're buying a mattress local, go here.
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October 2023 by Amelia tydings-lynch
Very nice employees and I got such a good price on a really nice mattress (I’ve been getting such deep sleep). Also the movers they work with were super nice and carried it up 6 flights of stairs for me since my apartment doesn’t have an elevator.
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August 2023 by Megan Bini
Visited Mattress and More Liquidators after reading the reviews and wanting a more hometown buying experience - always knew of this place but had never visited. So glad I finally did. Jack was so helpful and made the process simple. I somewhat knew what I was looking for but I still had lots of random questions/thoughts and Jack was so pleasant, knowledgeable, and happy to entertain every one of them. King size mattress, box spring, sheets sold and coordinated delivery and pick up of old. Jack even gave a call to check that delivery went ok. I appreciate that. We are loving every minute of the mattress/sheets. Highly recommend. Thanks, Jack!
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June 2023 by A Shah
Dave was great at explaining the different mattress types and how some of them can be a pain on your back, hips, or shoulders. He wasn't pushy and wasn't adamant about selling that day.Update: Mattress only lasted 5 years as it was sagging. This is creating more waste when a cheap mattress doesn't last it's expected 10 year lifespan. Very disappointed!
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March 2023 by Shannon O'Loughlin
I received no paperwork or warranty on my beds. No way to return the beds after ordered. Though I thought what I purchased was high quality, it's been a year and it horrible. I don't know what to dobecause it's causing back pain. When I sleep on other beds because I do a lot of business travel, my back gets better. As soon as I sleep on the bed I purchased here, which I am stuck with, my back pain comes back.I can't afford another bed. Be sure you ask for warranty paperwork and know what company your bed is coming from and if you can return it.
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March 2023 by Theresa O'Connor
The mattress that was delivered was not the same mattress that we looked at and tested in the store, which was a nice plush pillow top, very comfortable. The mattress delivered was "Supreme Firm Touch", looks and feels cheap and is not comfortable at all. Very disappointed.
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December 2022 by John Doe
Great experience buying a mattress here and would recommend to anyone looking for a no-hassle, top notch customer service experience. I'm talking the kind of customer service that you just don't see anymore, anywhere. Jack was courteous and friendly, available, but not pushy, and was full of knowledge and experience when I had questions. I went to check out the mattresses back about 8 months or so ago. Jack was so helpful that even though I wasn't quite ready to buy a mattress that day, I told him I would be back to buy a mattress from him when I was. About a month ago I went back and was finally ready to make a purchase, he took his time with me and even spent about 10 minutes trying to help me figure out who made a particular mattress that I discovered during a hotel stay. We couldn't figure it out, but I just really appreciate all the work he did to look up a mattress that he might not have even carried. He gave me a great deal on the mattress I ended up picking, the arranged delivery was on-time, and the delivery crew was quick to get the bed set up. I'm so glad I went here and will definitely be a repeat customer the next time I need a mattress.
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December 2022 by Susan Slattery
Went here to get an estimated price and feel for some of the mattresses out there. Tried out many of the floors models. Compared the prices from on line. Jack, the sales rep, was very accommodating and knowledgeable about his product. Found the mattress we wanted. Easy all the way around, had it delivered. Was brought in and set up. Jack even gave us a better deal than we expected! Would totally recommend this place to anyone looking for a great mattress, exceptional customer service, and on time delivery service.
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December 2022 by Jennifer Shurtleff
Came here on the suggestion of multiple friends and we are so glad we did! Jack helped us with everything we needed, super knowledgeable, kind and funny. He made an experience we were kinda dreading, and thinking would take all day, if not all weekend, quick and easy! I'd give him 6 stars if I could!
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June 2022 by T Jones
The staff and delivery crew at the Burtonsville Mattress and More Liquidators have always been friendly and helpful. They even went to extra efforts to save and hold packing material for us to move mattresses cross county--years after the purchase! Very happy we bought from a smaller, local business.
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June 2022 by Regina Njogu
Bought two mattresses and they tried to give me the wrong mattress for one of the orders and even for the supposedly right order I don't think I got the mattress I tested at the store. It's a switch and bait situation. You will pay $800.00 for a $200.00 mattress and you won't even realize it.
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June 2022 by TIM Thomas
In and out in less than 30 minutes. We walked in and told Mike what we were looking for. He showed us some options, we picked one, paid, and made a delivery appointment. No sales person pitch or hassle to try to get a bigger sale, we were extremely satisfied!!
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May 2022 by Lenny Wohlfarth
I purchased a mattress from Jack on May 8th. He was friendly and helpful. When there came a snag on the deliv ery of the mattress later in the week, Jack contacted me and made sure my mattress was delivered on the day and within the window that had been promised. I was incredibly happy with how he handled things. I would 100% recommend purchasing a mattress from Jack and this location.
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March 2022 by Natalie Jeoffroy
Excellent service from beginning to end. Jack took time to explain the differences of the mattresses I liked. Listened to my concerns & solved a major problem with getting the queen mattress...narrow stairs!!! The 2 delivery men were THE most efficient men I've met & didn't get annoyed with my nosey baby. Only con is getting to & from location during rush hour traffic. Highly recommend but not during rush hour.
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January 2022 by Peter G.
I was complaining to a friend about only getting 4-5 hours sleep nightly and he said I should talk to Jim at Mattress and more because he knows his stuff and won't try to hard sell me. I said that'l be the day and he said it's your loss so quit complaining. I took the challenge and went to see Jim. When I got there I walked around for a couple of minutes and nobody jumped on me like a car salesman and was relieved. A guy named Jim came over and we talked about my needs and he then showed me several mattresses. I checked out (feeling the mattress) all of them and narrowed it down to two. He said to lie down on the mattress, this time stay there as if you're going to spend the night. I thought, why hasn't anyone else said that to me. I checked out the first one and it was ok but not quite right. So I got up and went to the next one and crawled up on the bed and snuggled in on my left side as customers coming in smiled at me. I stayed there for what must have been a long time and dosed off. I woke up when another customer came in. I checked my watch and had been there 17 minutes. Still no salesman bothered me. The mattress sold itself. I got up and went to find Jim and after a short conversation had gotten a price and delivery date on the Naples III Euro King. Fast forward, last night I slept 8 hours (NO Bull). Thanks Jim!