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November 2023 by Adam
This rating is specifically related to the pharmacy. The pharmacy is so efficient and handling many customers, that you barely have to wait, and if you do, it’s not for a long period of time. You can always call them, and someone usually answers within 10 to 40 seconds, unlike the CVS around the corner which is a nightmare. Sometimes you wait in line for up to 45 minutes just to get your medication at the CVS and when you try and call them, sometimes you’re on hold for over 45 minutes. In addition, the Giant Pharmacy has these new Medication holders that look like clothes hangers. When you come to pick up your medication, the bag lights up, so they can easily find your medication without having to sift through unorganized boxes of medication. The staff are super friendly, especially Leah. The best part about this Giant Pharmacy, is you can call ahead of time, and they will run your medication out to your car. All you have to do is pull up to the curb and call them about less than a minute before you arrive, and they’ll be out there waiting for you with your medication. I recommend using using cash to purchase your medicine for curbside pick up because if you give them a credit card, they have to go back inside to run it and then come back out again with your medication. If you want it to be more efficient, call them before you arrive and ask them how much your medication is so you can get the exact change. Just let them know you have exact change and they’ll run your medication out immediately and then you’re all set to go!
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November 2023 by Pamela Griffith-Smith
Best Giant Ever! I needed more pumpkins for pie the wknd after Halloween & they had just gotten rid of them. However, Anthony & Wendell, gave me numerous suggestions AND found 3 pumpkins at another location for me to pick up from them the next day! Thank you for going above & beyond! ?
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November 2023 by Samantha Nicole
I am really disappointed in this location, it has been twice that they close the store eaelier then actual closing time 11pm.I am a single mother that needed to grab some extra formula because of my child's feeding needs. This is the only grocery store rite next to us and the other Giant on cherry hill Rd had ran out of our specific formula Similac Sensitive orange label. This giant wayched everyone just standing outside not letting anyone inside the store when there was still 15 minutes left until closing. I would have kept banging on the door but my relative member that went to go purchase the formula was the one to be waiting outside & did not want to cause a problem. However as a Single mom I know my rites and I would of banged on the door until I was able to at least get someone's attention & explain my situation. I feel very unfortunate to not feel respected as a resident living in this Burtonsville area.
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November 2023 by Samantha Solo
Work 2 jobs, left 2nd job early to get groceries for me and my kids.They closed the store 15/20 minutes early!I know they aren't obligated to stay open past closing time, but this 20 minutes prior.They didn't fulfill their advertised open hours. 6am- 11pm
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November 2023 by E
Used to be much nicer. New mismanagement the past 2 years is showing. Lots of empty shelves and lazy employees these days.
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October 2023 by Jon Angier
Unbelievable. I just had literally the worst experience in a grocery store in my entire 63-year life. The shopping went fine, but when I went to the self-checkout, the "buy one get one free" item got charged, even after I completed the entire shopping order. The so-called 'assistant' could not figure out what was wrong, so she had someone check to verify that the sign for this item was correct. It was, which I thought would be the end of it and they would reverse the extra charge. But no! Then she had to call the supervisor to do some paperwork and correct the problem in their computer - all while I was waiting. But it gets worse. Then she told me the manager would have to come and do the refund transaction. So I had to go up to the front counter while they did more paperwork and figured out how to refund me. Meanwhile, 15 minutes had already gone by and my $100 worth of groceries were melting. But is still gets worse! When they finally figured out how to refund me, I put in my card, and the 'assistant' went off to help 2 other patrons with their problems. So I'm still waiting...and waiting...and waiting. Finally she comes back and says "Oh, I forgot to put your transaction through!" It ended up taking almost 25 minutes for them to resolve the issue - and meanwhile LITERALLY holding me hostage. I will NEVER shop at this store again, and try to avoid all Giant supermarkets as much as possible. I do not like being treated like a criminal when spending my money at their store.
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September 2023 by Mike DiFilippo
I’ve been shopping at this Giant store for 25 years. I like the large selection of products and the produce section is outstanding for freshness and the careful attention of the staff.Normally a 5 Star place for me I have to go with a poor rating today because I was ignored by the lady at the Seaford counter. I stood patiently for over 5 minutes as she walked back and forth. Guess she had lots of work because she never looked at me. I finally left without my salmon filets.
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August 2023 by heather mills
I just want to share my experience with this store. I am a vendor and Everytime I go into the store every staff member treats me like family. One staff member saw I needed help today and without even asking 5 minutes later I had a whole crew helping me until the job was finished. I give this store a five star rating. Anthony the store manager is amazing and so is his whole crew of employees. Thanks for putting a smile on my face everyday.
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August 2023 by Yoyo Mean
Almost bought this bread unit I saw the green mold. Needs better quality control, located near small bread section near the deli.
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July 2023 by Kane T
Burtonsville Giant. Cleaner than most. Fewer shady characters in the parking lot. Cashiers and staff are generally helpful, positive and polite.
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July 2023 by David Robinson
The Deli department at this location is understaffed, and as a result, the Staff members who work in this department are overwhelmed. BUT that's still not an excuse to have an unprofessional attitude and not have any regard for your customers.
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May 2023 by Karen Kim
This Giant does not stay open until it’s posted hour of 11:00pm. Gone twice around 10:30 pm and they were closed. Please update your hours so customers are aware of the correct closing time.
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May 2023 by Jawad Malik
One of the better, cleaner groceries in the area. But no store hours listed on the door!! Went there shortly after 10:00 and it was all locked up.
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May 2023 by Mark Banfield
It is a large store and has everything. Staff is gruff. You will have to dodge restocking carts, always.Expect to wait if you're going to the deli counter.One entire bank of front doors is shut down due to theft concerns and listed as emergency exit only. Limit on check yourself items due to theft concerns.Parking lot is horribly congested.
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May 2023 by k
Service is good. Everyone is nice and helpful but its dirty inside and out now. Yesterday in the produce section there was a broom just laying on the floor. Trash is everywhere in the store, out front and in the parking lot. It's embarrasing as this is my neighborhood store. I have been shopping there for years and see the decline. They have closed the other entrance which is ridiculous to me and also the quality of the food has gone down.