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December 2023 by Ella Ndukwe
Pharmacists set their own hours for when they want to give out vaccines. The CVS pharmacy website times are not useful because the pharmacy will decided when they feel like seeing you. I had to waste an entire hour waiting because the pharmacist for her own reasons decided she didn’t feel like giving out vaccines till an hour after I had been waiting.
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December 2023 by Adam
This review is STRICTLY for the pharmacy. The worst pharmacy I’ve ever been to. If you try calling, it takes them over 10-15 minutes to answer the phone. The line to wait for your meds can get ridiculous as they don’t have enough brain cells to have two people work a register, but just one. Also, they closed down the drive through window line. I don’t know when or how long it’s been closed, but at least a few weeks. Furthermore, most employees at the pharmacy don’t have the best bedside manners. If you want an amazing pharmacy in the area, I suggest Giant which is in the same parking lot. They answer the phone immediately and they also will deliver your meds to the curb while you wait in your car.
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November 2023 by Danielle A.
Made a minute clinic appointment online and drove 20 minutes there not feeling well. This location does not have a minute clinic or provide any covid testing but the website allowed me to make an appointment and show up. Not sure if I blame the location or CVS. Then the next day the minute clinic app function was down for upgrades to hopefully remove defunct locations from the appointment scheduler.So we were there for no reason and had to book another place. Then to make it worse, my elderly aunt (who had 4 adult kids who each grew on her bladder) had to use the restroom and she said the bathroom walls were covered in colorful bodily fluids. What does it say when people dispensing medication and helping sick people are using such a disgusting bathroom? What germs are on their clothes while they tend to sick people and their meds? Whole place is unclean.
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October 2023 by Greg Brauer
All of the staff are very thorough. The pharmacists on duty always are responsive and provide assistance with prescriptions. The estimated time for prescriptions has always been on time.
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October 2023 by Priscilla Kw
I would not recommend this pharmacy to my worst enemy. I have tried giving them the benefit of the doubt but am continuously extremely disappointed. Rarely is my prescription ready even when I receive multiple texts that it is available for pick up. When they “expedite it”, there is no difference in pick up time and it still takes a day at least. The people behind the desk are rude and cannot be bothered to provide basic customer service. I was told they are “just absolutely swamped” and the guy behind the desk, who appeared and smelled stoned by the way, pointed to the line of people as well as the mess of medications on the counter. I understand the demand is there, i have worked customer service positions in the medical field. However, maybe if the staff actually worked on the prescriptions rather than gossiping and standing around, things would actually get done. I have also had prescriptions that are NOT mine (never taken or even heard of for that matter) filled and charged to my insurance when I did not even pick them up. The employees also could not answer why they were under my name, what they were for, or how to go about fixing their error. I witnessed an older man upset because he also received messages (which he showed the staff) that his pain meds for cancer treatment were ready, which, they weren’t. What made it despicable was that EVERY staff member started laughing at the situation openly instead of addressing the problem, and then went back to leaning against the counter and talking about their kids. Shame on them.
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October 2023 by Chrissy Diamante
Had a Covid test scheduled, that was made online, waited at the window for 15 minutes, never once got seen or acknowledged. Went inside and waited in a 20 minute line to be told their Covid systems were not working. I get that’s not their fault, but an appointment option should not be listed for their location.
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October 2023 by Mary Sturm
Scheduled Covid 19 vaccine. I understand that they were behind because the vaccine can in late and was frozen. The lady giving the vaccines was very rude. When I asked about my card getting signed, she said I would get an email and was nasty that I even asked. Never received my email.
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October 2023 by Dave T
Clean store; I came in for my booster, and it was such a great visit. I was seen a few minutes after my assigned time. Everyone was nice and pleasant. I got a new card and it was really great
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September 2023 by Christopher Miller
Is the whole scheme with all the coupons to offset the high prices listed on the shelf really worth the cost of customer burn out in not wanting to deal with it all? Why shop at CVS if you don't have your wad of CVS coupons with, or the time to figure them out like what the cover, are they expired. I had the tip of my finger amputated, I needed some more big Band-Aids to cover up the post-op resulting wound. I had to get down on the floor to read the labels , read the prices, and then sat there and pondered if I could use a coupon for two different boxes of one inch bandaids, the last ones 6 could find. I also had a coupon for supplements, when I went to the aisle that had them I couldn't even see the bottles on the shelf because they were covered up with price tags on the shelf above! I know you all lowered the height of your shelving so to provide better security to see who is walking around the store and to prevent theft, the downside is the shelves in a narrow and low and it's hard to see the items jammed together and read the huge price tag hanging everywhere. I finished up by shopping getting some almonds cuz I had a coupon for nuts, had to leave the teller and go back and switch item cuz the actual prices meant I didn't meet the $10 minimum to use the coupon. The chips I bought to use the $4 full price coupon, turns out they expire next month reading the bag when I got home. Wonder how much of your food stock, just sits there gathering dust. A friend says her retired uncle enjoys dumpster diving behind his local CVS, especially when the holidays change and the over priced seasonal candy items are thrown away, to make shelf room for the next items to go unsold and to eventually be thrown away. I guess management will never see this.
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August 2023 by Meriel Jimenez
Rude employees that will not answer questions and then leave you on hold when they don't want to hear from you. Has happened to be 3 times today--I couldn't believe it so tested it out. Please avoid them to maintain your sanity. Oh and they lied to me claiming bogus Federal rules. So shady...
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August 2023 by Lee Claire
Drive up window not blocked off and no sigh that it is closed. Apparently they never plan on opening it again. After wasting time at the window, I stood in line for 30 minutes only to be told I'd have to wait because my script wasn't ready yet. It was sent electronically hours before.
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June 2023 by I'See You
*Pharmacists are rude; line is always slow. Drive- thru pharmacy has been out of order for almost one year.Need to be audited asap.DO NOT RECOMMEND.
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May 2023 by Nick Bailey
There was a bogo50 off tag of CVS branded medicine, and they didn't give me the discount that was advertised. Very shady and misleading. No wonder this store has a 1 star rating.
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April 2023 by Myrical G.
Can I leave 0 stars. Stand in the pharmacy line for pick up. She doesn't know what she's doing says I can't find anything... Sends me to the drop off line, they find it immediately and send me back to stand in line again at pick up. Not the first time, second time or even fourth time this has happened. I'm done, I'll drive farther.Now the covid test debacle, we don't have your online order, go to the drop off line.... We don't have your online order, go to the front check out.... I don't know what your talking about go back to the pharmacy. No, the pharmacy sent me here.... Throws 3 different kinds of tests on the counter and says what do you want but you have to take it back to pharmacy to pay....Ma'am, our records show you already picked up your tests on Friday... No I did not. Ma'am someone picked it up for you... No, I'm divorced so they did not. Ma'am someone picked it up at 1 o'clock on Friday... I'm telling you, I don't know who you have it to but it was not me or a representative of me An hour later after the pharmacist has gotten smart and begins to patronize me explaining how the process works I reply well the situation is the same. I ordered test, I did NOT pick up the tests but now you're saying I can't get any because they've been picked up. Not by me!! The reply ... oh well I don't know what to tell you I could call a manager but we're under construction so I don't know where he is but if we had a manager he can review the tapes. Well don't you have a PA system, oh yeah, well call the man up cuz I can guarantee I noranyone I know picked them up on Friday...Another half an hour, after the manager again explains the system to me and oh they just must be up front on hold to be picked up but in her system it shows as picked up because it was transferred but it's upfront.... Please, yes, take me up front because I've already been there twice and that guy was useless and didn't even look it up but tossed some boxes on the counter and told me to pick what I wanted ...I am now on my way home awaiting a call from the manager because they don't know who they gave my prescription too and have to review the tapes....
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April 2023 by Leon W.
I'm in the Burtonsville CVS. I'm heading to the coupon center, which has been moved near the door. An employee moves in front of me and directs me from the exit to the check out counter. Not that important. I get in line. Same employee comes over and steps in between me and my wife, ask her if I'm bothering her and is she all right. I'm deciding whether to let my wife see a different side of me when I break his nose when I push between the two. Another employee ask him to leave the area and is smiling with a "let's be friends" attitude to me and my wife in a rapidly escalating situation. He leaves the area saying somethings I can't hear because of the commotion. It was not complimentary and I regret not breaking his nose.