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December 2023 by Adam
This bank used to be awesome. There are two atm machines in the drive through. One only lets you take out money via 20$ bills. The other ATM lets you take out as little as one dollar bills. The other ATM lets you take out as little as one dollar bills I always get confused as to which ATM lets you do what but I’m not sure why they’re different in the amount of money they can deposit.
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September 2023 by Maribeth Culbert
Very friendly
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December 2022 by Martins Ogbu
Friendly staff. Much better than other branches I've been to around Silver Spring MD.
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November 2022 by Kathy Poe
Very helpful
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July 2022 by Francis Becknell
I had a complicated banking question and their awesome employee Godfrey helped me tremendously by tracking down the record I needed. A+ effort from him and the whole staff as they discussed my situation.
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July 2021 by Zee Ahmed
I’ve never had a good experience with a single Capital One location. Incompetent workers and you can tell they have zero education. Good luck, definitely not a startup friendly bank.
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September 2020 by David B.
Worst capital one ATMs. My cards get ate, my money gets ate, ending up on hold forever to reach a department. Don't go here, maybe even just get a new bank
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August 2019 by TC Wood
Drive thru a little slow, but friendly reps
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July 2019 by Sean H.
This is another one of My favorite banks . This is Capital One Bank . It has a Huge Parking area . Outside the building Lies the ATM machine But I do not like the ATM''s being outside because of less security and not much lighting . Inside they have great management desks and an office for the Owners or Bosses . They have 6-8 teller windows to help people on the inside . They have great customer service staff the best Burtsonville ,MD has to offer all of you . They have great sales pitches on credit cards and other deals you cannot refuse there . Plus checking and Savings accounts . They have a big huge vault to keep your safety deposit boxes in with your valuables . The vault has the top of the line security . This is a great bank to come too to do business in all the time and have a great experience . But I wish they can bring back the Friday and Saturday Doughnut and Coffee thing back to make people feel more at home there when being helped . They stopped it a couple of years ago but I hope they bring it back . sometimes the bank can be so busy sometimes at the teller windows that there might be a wait and sometimes requires patience . Even though that sometimes people might not have the greatest experiences but they should give places like this second chances to be better next time . So come on down to The Capital One Bank and have a great experience if possible . Welcome To Burtonsville , Maryland's Capital One Bank And Enjoy Your Wonderful Stay With Us !
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May 2019 by Michael Tran
This experience was my worst experience at this local branch. I had always liked this branch 5 years ago, but now, the branch has changed with new staff members (that don't even know what they are doing and are not acknowledgeable of any product or service). Capital One has now removed the Deposit Slips which is very agitating for me and that the app barely works. Some staff have an attitude and don't even care about their jobs. There was this new muslim lady at the counter and apparently she can't understand what transfer and withdrawing is because she took 10 minutes trying to understand me clarifying what I needed. At the end, she did it but was not helpful. I now want to switch to my other bank, Navy Federal Credit Union just to have peace of very accommodating staff and fast service.
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February 2019 by Nhi Tran-Lopez
Although this branch is always spotless and offer complimentary coffee/ tea, they are super slow. I've come here on several occassions and all the time they are slow. There could be only 2 customers waiting, and my wait time is still 15 minutes until it's my turn. It's only convenient bc of the shopping center they are located in.
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October 2018 by Nufaces Media
I only went to the bank to cash a check written to me for some items I sold on Craigslist. Well, the capital one customer was a capital one 360 customer which is different than capital one. Needless to say, the process of cashing the check was a nightmare. Phone calls to support were useless. I ended up having the buyer cash the check and then give me the cash. Wow!!
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September 2018 by Richie R.
This is the absolute worst branch. Each time i come the tellers and the bankers are so slow. I've been waiting for 25 minutes to see a banker and i'm the only one in the waiting area. They are absolutely understaffed.
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January 2017 by Claudia Lewis
Courteous staff.
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July 2015 by Niki Groome
I have been coming here for 4 years now. The staff is so much friendlier than at my last Capital One Bank in Upper Marlboro! Rosa, the bank manager never fails to greet me when I walk in the door, unless she is busy, and all of the tellers are very polite, efficient, and personable. I do miss the coin counting machine, but I understand that the maintenance completely swallowed any profits they made from non-Capital One customers. The auxiliary staff are very competent and do their jobs quickly and professionally. I have to bring my mother here twice a year, to get notarizations that she is still alive, and she is always treated with the utmost respect, and made comfortable if we are required to wait. The bank is always spotless, and there are always coffee and treats available.
