“This location, being very close to home, is convenient. Shawn was attentive and even stayed late to help my daughter upgrade her phone. Overall customer service was 5/5. My only issue is that there was an additional service fee for paying off my daughters phone without telling me (I could have just as easily paid it off myself on my Verizon app) and there was a $35 service fee for processing the upgrade at this store instead of going into a Verizon store. I believe that omitting this information is misleading and should be made clear at the beginning. I was happy with the customer service and would have still stayed to avoid driving into Frederick, but feel lied to by omission. The other issue was that I was told that I qualified for a $440 trade in deal, but then when we were finalizing the details I was told the old phone was only worth $220 trade in. Again it’s misleading to state a number and then give a lesser number. I lucked out and the phone ended up trading in for more as we were processing the paperwork, but again communication should be clear. Still a nice, convenient location and they stayed late to make sure we were good to go.”
Mobile Phones
“This location, being very close to home, is convenient. Shawn was attentive and even stayed late to help my daughter upgrade her phone. Overall customer service was 5/5. My only issue is that there was an additional service fee for paying off my daughters phone without telling me (I could have just as easily paid it off myself on my Verizon app) and there was a $35 service fee for processing the upgrade at this store instead of going into a Verizon store. I believe that omitting this information is misleading and should be made clear at the beginning. I was happy with the customer service and would have still stayed to avoid driving into Frederick, but feel lied to by omission. The other issue was that I was told that I qualified for a $440 trade in deal, but then when we were finalizing the details I was told the old phone was only worth $220 trade in. Again it’s misleading to state a number and then give a lesser number. I lucked out and the phone ended up trading in for more as we were processing the paperwork, but again communication should be clear. Still a nice, convenient location and they stayed late to make sure we were good to go.”