-
August 2023 by Ticona Fillah
Our Kenmore refrigerator(manufactured by Daewoo) stopped cooling and I called Ascend to see if they could come out and take a look. Mohammed came out the same day and was able to quickly diagnose the issue. He told me what part was needed and told me to give him a few days to find it via his distributor since it wasn't available on Sears Parts Direct. After 4 days, I contacted him to check the status of his ability to locate the part. I received no response to my phone call or text message. I did pay him $90 to diagnose the problem, and it has been no response since. Others seem to have had a good experience, but I was disappointed with my experience because he seemed like a genuinely nice guy. If he couldn't find the part; I would have appreciated him just saying that. For that reason, I wouldn't recommend him based on my experience.
-
August 2023 by Timothy Dilworth
Mohammed was very responsive, actually arrived ahead of time, quickly diagnosed the problem and fixed it efficiently. I strongly recommend him.Service: Dryer repair
-
June 2023 by Gary Heflin
My oven stopped heating and after a quick search online we came across Ascend Appliance Services, and I am very glad I did. After a quick conversation with Mohammed, he got my oven model number and scheduled service the next day. He showed up on time and had the part he needed already on hand. After a quick part replacement the oven is back up and running! Thank you so much and I would very much recommend Ascend Appliance Services and Mohammed.Service: Oven repair
-
June 2023 by Chris Shaw
Needed to get my dryer repaired, and called Ascend in the morning. Mohammed picked right up and scheduled me for the next day. He was able to diagnose the problem quickly, pick-up the parts, and get it installed, and I had a working dryer again, all within 2hrs. Highly Recommend!!
-
March 2023 by Jaclyn Sass
Mohammed was wonderful. Quick response, knowledgeable, gave a fair price and a quick repair. Highly recommend!!Service: Refrigerator/freezer repair
-
December 2022 by LaSantra Ledet
Highly recommended! Came out the same day and repaired my dryer. Very friendly, professional, and reasonable. Would definitely call again for additional services if needed.Service: Washer/dryer repair
-
October 2022 by Deborah Hefty
I am very pleased with the service provided by Ascend. When my dishwasher installation with removal of the old appliance was cancelled by the company I ordered from, I was at a loss for who to call. It required coordination with a freight delivery and an installer on the same day as I have no garage or porch to store a large appliance for a later time. I searched Google reviews and looked for a local company with many, recent reviews and Ascend came out on top. I called and was answered quickly. Installation was scheduled for the afternoon following the morning appliance delivery 2 days after I called. The price was reasonable and installation went smoothly. Mohammad gave tips on keeping the dishwasher functioning well and communicated well so there were no surprises. I will definitely use Ascend again!Service: Dishwasher repair
-
September 2022 by Claudia Gates
I most certainly recommend Ascend Appliance. Very professional and polite. I was able to get appt within a day or so after I called and part came in quickly and was repaired the next day after part came in. Great work.Service: Dishwasher repair
-
June 2022 by James Perlstrom
The tech was very professional and thorough. He was prompt and went the extra mile to solve the washer problem. Repair was perfect and he provided recommendations to avoid future problems.Service: Washing machine repair
-
April 2022 by David Feldman
We used for 2 repairs at 2 properties. He fixed everything fast. He’s very polite and professional with great rates. He’s accessible and responsive to texts or calls. I highly recommend.Services: Dishwasher repair
-
March 2022 by Joyce Vent
They were able to schedule the next morning. The technitions, Isaac and Chris arrived on time and quickly diagnosed the problem. My stove is 10 years old and I decided against the repair. Isaac offered to try to repair the original part for the cost of labor. I was extremely impressed by the offer and his ability.Service: Stove & cooktop repair
-
March 2022 by LA New
The service was superb. He was able to come out in one day. He diagnosed the problem with the dishwasher and fixed it and also fixed the handle on our refrigerator. He was reasonable and conscientious. I would highly recommend and would use Ascend Appliance Services again.Services: Dishwasher repair
-
March 2022 by Sara Fox
Mohammed did a great job fixing a leak in our washing machine! It was leaking from the dispenser tray into the drum. Mohammed was at my house within an hour of my initial call to him and diagnosed the problem right away. He had to order the part in that needed to be fixed, and he told me what to expect with my washer until the part was in (such as: I could still use it but keep an eye on it if I did, and the drip shouldn't get worse). It only took two days to get the part, and he came after hours to fix it, which we really appreciated as a home with two messy kids! He did a great job explaining to both me and my husband what happened and giving us tips for the future, and he was professional and very kind. We will definitely keep Mohammed's number on hand in case we need help with appliances again!Service: Washing machine repair
-
January 2022 by John Dovich
Great service. He arrived at time he said he would be here, quickly disassembled dryer, diagnosed problem, explained it to me and told me the total cost-which was very reasonable. After I accepted the price he quickly replaced the part that was worn out, reassembled the dryer, cleaned up the laundry room and adjacent space. Dryer is good to go. He is very easy to talk to and very thorough in explaining what needed to be done. I plan on having him back for some other appliance issues and highly recommend him to everyone.Service: Washer/dryer repair
-
January 2022 by Karen Durilla
Ascend Appliance Services is the place to call for quality work done in a professional manner. I was able to schedule an appointment for the next day and I liked the fact that we were called 30 minutes in advance of the appointment time. Mohammed was very professional and knows what he is doing. In fact, he told me on the phone what he thought the issue was with my oven. He is personable, very friendly, honest and trustworthy. You can trust that Mohammed is telling you the truth about any repairs he recommends. We will definitely call Ascend if we have appliance issues in the future.Service: Oven/hob repair
