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July 2024 by Angela Brodnax
My experience at the Brandywine Visionworks location was great. The staff and doctors were very professional.
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July 2024 by iamcynt
I always come here with my family!
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July 2024 by Richard and Tracey Lewis
From the receptionist to the doctor, the process was seamless with excellent customer service!
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July 2024 by Melvin Batts
Outstanding customer service and professional service
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July 2024 by Nona Colbert
Visionworks in Brandywine makes my eye exam experience a joy. From the time I walk the door, to my exam, and the choice of eyewear, I am treated as a valued customer.
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July 2024 by LeKebia Ford
This location definitely does not keep up with purchase confirmations. Will not send email to let you know the glasses have arrived. You have to keep calling and good luck on whether they answer the phone or not. Customer care once the exam is complete is very limited. The website for making appointments doesn't work. The email reminders to set an appointment comes automatically but when trying to make an appointment it doesn't even work. (SMH)
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July 2024 by Ryodyo Vlogs
I went today to complete an order. Website says open until 4. At 3:30 the door was locked and lights were off. No sign on the door stating any type of emergency. Wasted my time, energy and gas.
Things happen but customers should come first, at least let us know so we don’t drive across down for NO reason at all.
Smh Brandywine
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July 2024 by V McND
Representative was extremely patient with trying tobimprove my glasses' fit on me. She took her time with my fit. Talked me through it. She also helped me get a new frame filled and discussed the pros and cons of using insurance or not.
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July 2024 by james dixon
The Technician that did the machines did an Excellent Job Working Those Eye Machines
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July 2024 by limexx _
Awesome customer service!! And quick exam. Would 10/10 recommend and I would go again.
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June 2024 by Wanda Jones
My visit was timely, the people were professional and courteous. Most if all it was hassle free!
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June 2024 by Velacroix
Very welcoming and gregarious staff that each committed to answer even the most niche questions I threw at them. The doc gave one of the most comprehensive breakdowns of both my updated prescription and eye health that I've yet to experience from an optometrist.
I don't often do reviews, but the services made a great impression on me.
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June 2024 by David Brown
Outstanding Customer Service
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May 2024 by Maria Rivera
The experience that I had at this location met all of my expectations. My appointment went very smoothly, from the time I arrived and left. I was greeted right away by staff whom were very friendly and had a positive manner. The staff was very patient and answered all the questions I had , all the staff was very knowledgable, They gave very exceptional feedback and information. My doctor was Dr. Brooks , I had a great exam and learned a lot of information about my eyesight. I was helped by Fatima who did a great job helping me pick out glasses as well as Kye and Keisha whom made my experience the best too! William also stepped in and assisted with any questions I had while choosing eyewear. I left Brandywine Vision Works feeling very confident in my eyewear decisions , eye health and being a customer at this location. I will continue coming back to this location due to the excellent customer service that I have recieved here. They have gained a forever customer, I couldn't thank them enough!!!
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May 2024 by Mark Jeffrey Magauay
Unprofessional!!!
Today, we visited Visionworks for an eye exam. Unfortunately, we arrived a couple of minutes late, and the staff informed us that we would need to reschedule. We explained that we had mistakenly gone to the wrong location after traveling nearly 15 miles. Disappointingly, we were still unable to be seen. Overall, a frustrating experience. 0 stars
