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December 2023 by kendra ford
Brandywine office: When I got to my 10:30 appointment, I was told that I had missed my appointment. They told me it was at 8:30. I would never make an appt that early because I take my daughter to school at 8:50 about 45min away from the office. I had received texts confirming my appt was at 10:30, and I was told that “they don’t send those out”. Well, who does? I was still seen, but had to wait. He squeezed me in, but it was pretty much a complete waste of my time because it was just an “exam”. No cleaning, just X-rays. I had to make two additional appts (one for cleaning, and then another for a filling, because apparently that’s just how they do it even though it doesn’t make much sense, but i guess it does to them if they get paid for extra/pointless appts). I have cavities due to GERD and acid reflux, but my cavities won’t be filled until February! I just feel like my time was wasted & not only did the front desk lady not apologize, I was actually blamed for it when I 100% would NEVER make an appt that early, especially not in another county! I do want to say that the hygienist who helped the dentist was very nice! She not only apologized on behalf of the company, but looked further into the matter & confirmed that my appt WAS for 10:30. I really want to get my fillings done as soon as possible, so I plan to call around to see if there’s sooner appts elsewhere.
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November 2023 by Hicham Elouaddane
This review is about the La Plata location. if you are considering this place for any type of medical care, DOM'T.This place is a joke. First, it does not look like a place where you get medical care. it sure feels like a rehab center or an animal shelter.I picked this place because of its proximity to my place of residence. I was looking to establish primary care and get a physical. The place is not ran by any doctors, it is ran by a NP. They took my vitals and took to a room where they forgot about for 30 minutes. When I finally inquired, they said yeah we are running a little behind. Running behind is waiting for 5-10 minutes. Waiting to be seen by an NP for 30 minutes is a joke. No apology given or attempt to rectify the situation.I packed my belongings and just left. I can't trust my health to a poorly managed place that looks tacky AF.
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November 2023 by angie navarro
I lost my vaccine record shots, I came here 2014. Is it possible to show up at the place & is there a way to know if they could give me my shots record again? I need it for school.I want to be reassured that they can help me out.
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September 2023 by Bill Power
I don’t even post reviews on businesses but I had to make an account and warn others. Everyone from the representatives over phone to the doctors are GARBAGE. My doctor sent my medication to the wrong pharmacy after I REPEATEDLY told them the pharmacy I deal with. It’s been a week since I have contacted them and they have yet to send it to the right pharmacy. There’s One phone representative in particular who I’m talking about who is rude and doesn’t know how to speak to people. She answers the phone with a nonchalant attitude and when the conversation is over she doesn’t say bye/ can I help you with anything else?…or anything like that. All she says is “OK” and hangs up. Not to mention the doctor doesn’t even have a direct number you have to call the call center number as everyone else. I actually wouldn’t mind it if they actually had quality people working for this company. I wouldn’t recommend these people to anyone let alone those with serious medical conditions. You’re honestly better off treating yourself.
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August 2023 by Annette Williamson-McGant
If I could give them zero stars I would. Front desk was very rude and nasty to my mother. She Went all the way up because they never sent the link to my daughters telehealth appointment just for the lady to have an stank attitude with her just because she's asking for the link. she assured that the link would be sent 15 minutes BEFORE the appointment it's now 25 minutes after the appointment and still NO link and I've waited months for this appointment, it's ridiculous. This place is trash and I will be switching providers today!!!! Honestly fire the whole staff and management.
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July 2023 by Elise H.
Find another doctor's office. I needed a new doctor for my prescriptions as I just moved here. The doctor was curt with me and seemed like she didn't want to be there. When I had to disrobe to be examined, I sat in the room for ten minutes while my doctor had a whole conversation outside the door. After that, I had to give a blood sample. The doctor taking my blood stuck me THREE times and was constantly readjusting the needle in my arm because she apparently couldn't find my vein. She said I must have been dehydrated because my blood just wasn't flowing. She kept flicking and tapping very harshly all over my inner elbow and forearm. She was wearing a glove with a rip that exposed one of her fingers. There is now a massive bruise on my right inner elbow, and it hurts to lift things or even type.
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July 2023 by Angela W.
at the Leonardtown office you can NEVER get an appointment.when you CALL to contact YOUR clinic, you get in the QUE for ALL of Greater Baden. after 10 min of holding you AUTOMATOCALLY are forced to leave a message.they take FOREVER to call back.the Great Mills office you have to get scanned down with a metal detector and ESCORTED WITH a Security guard to a MENTAL POD and left there.I waited 30 min in this pod (wifi I blocked also) and was told I would have to wait another 30 min! I got there 10 min before my scheduled time and the only mane above mine was 30 min prior to MY arrival!UNACCEPTABLE. I'm getting a new provider.
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July 2023 by Bridget Bates
They are the worst! I can never get in touch with them to schedule an appointment. I like my son's doctor which is why I've stayed but the administrative team is disgraceful! They should be ashamed of themselves. In all my years I've never seen such a disgraceful group of people. The easiest thing should be getting in touch with a business. I always call at opening and I always have to wait. Their system is set up to hang up on you if you hold long which is always the case. The call back process is terrible because they hang up and don't call back. They've done this multiple times. I have to call back and start over or just take my son to urgent care. I'm done with this business. 3 year if trashy and disgraceful service is all I can take. They've expanded to additional locations but haven't fixed their appointment system. Something is truly wrong with their administrors who you can't get in touch with either.
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May 2023 by Wumi Olatoye
Animal shelters get better treatment than this facility.Warning- dont do it, its bad. The elevator stinks, the chairs look tattered and old. The front dest staff are unpleasant, in fact rude, un coothed, and they talk to patients like children. "Just sit down- to call you back up" "What I CANT UNDERSTAND WHAT YOUR SAYING" That was how a front desk woman addressed a man who needed a translator.Nurses- attitude right when they enter the door there demeanor is that they dont give a blank and annoyed. The nurse practitioner wasted my time when she could have told me not come. She Np Petitis even suggested I take my record.
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April 2023 by Ayana L.
Don't know if Dr. Shaughnessy or Dr. Kevin Williams are still there, but if so: I highly recommend you look elsewhere. Unless you want a therapist who cleans her office while looking for your file during your entire appt. or who is literally leaving for a trip with suitcase in hand white you're in the waiting room waiting to see him! Frazzled, indifferent, incompetent, & unempathetic are not qualities in this field. And Dr. S spent more time trying to push low income vets like myself onto Obamacare which is a joke given the deductibles & premiums, & more time doing her job: she might actually be counseling ppl.
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March 2023 by Katrina M
There is always a half hour delay and someone upset in the waiting area. The doctors are attentive, but the administration and staff leaves a lot it be desired. Perhaps there is an understaffing issue, so it's better to go to another office.
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March 2023 by Dominic Staff
Theres no way to put 0 stars.never did all the trst I requested,they are playing with people lives and health.i put up with the long wait times but it was not worth it,if you value your health and life do not go here
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February 2023 by Alyson D.
I'm not sure WHY I haven't received an email or phone call back, but this is getting borderline ridiculous. I was charged a copay for a service that was preventative. Your incompetent staff coded it incorrectly, even after I mentioned it to them prior to the exam. I will never return, but the VERY least that can be done is that the mistake can be fixed. On top of that, the "OB-Gyn" who did my exam was actually a family doctor, and you could tell. For sure.
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February 2023 by Alyson Dunn
I got charged a co-pay for preventative care. I have contacted and left messages for billing and as of right now, am on the phone and 182 in line. 182 in line!! I will never come back here. On top of that, I scheduled a well-woman exam with an OB-GYN and a family doctor did the exam. It was not the same. The care was the not the same. I did not feel heard or cared about. I hope Dr. Keith in Annapolis takes Cigna. I will travel there to go see her because she is amazing.
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February 2023 by WENDY C. AGUILAR
First time this location just recently switch to this doctors I see doctor at Bryan’s rd location way better customer service. I brought my son to this Brandywine location for blood work . My son is 18 years old he had Autism and ADHD we got upstairs receptionist told us to seat down then a extremely rude receptionist told me I need to go downstairs to sign my son up we went then downstairs they say the receptionist made a mistake to go upstairs. Then the same rude lady tells me loud that my son is 18 in front of him that I didn’t need to talk for him or be there she so rude she doesn’t know if he had a disability that reason why I’m there talking for him . I’m definitely getting my son out from this doctors so so unprofessional
