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March 2024 by Keda Brown
Amazing Billie has great customer service
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February 2024 by Corey J.
Do not get major repairs done to your car, go to the dealership. Engine or transmission they can jam it in your car but don't think it will be done right. The prices are good of course since you'll have to come back to pay them again to fix what they were supposed to do initially. Just get minor things from here NO ENGINE OR TRANSMISSION work. Thank me later.
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February 2024 by Mark B.
If I could give zero Stars I would the customer service sucks. Nobody in the yard to help you it's a little short white guy there I don't know his name but he's an a****** he doesn't know any information about anything he just likes to carry confrontational with several customers he was arguing with someone when I got there because they had a complaint when I left I made a complaint and he wanted to argue don't waste your time and even go there it's a dump the worst junkyard I ever went to. When they when you ask them where a part is if you've never been there they won't even tell you how to use the yard how to use their paper they won't give you anyone to help you and just don't even waste your time and go there so waste of time and their parts are garbage
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December 2023 by Arthur C.
I purchased a used transmission from these guy's for $250.. Installed the new transmission and relearn..Only to have the same issue upon further diagnosis I discovered it was the transmission shift solenoid..So I called and told them about it. I was asked did they install it.When informed no they said they needed a diagnosis from a Tech on the shops letter head..I informed Phillip that I was a tech with over 15years. So he told me to get a letter using company letter head and send it in..Needless to say they did not honor this and accused me of downloading the letter head of the Internet..When asked what more could I do.I was accused of being rude and told I had to purchase a new transmission..I have never been so rudely handled by a company in all my years as a tech..They made me feel like I should've attached a resume to a letter they asked me to give them...Very rude and very unprofessional establishment..That actually sells junk not savage
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October 2023 by B S.
I went to Brandywine to pull some parts for a car. I should have seen what was coming when I noticed there were no customers there, NOT ONE PERSON. The nasty @ss counter guy charged me $2.00 to enter the yard, and then did not tell me where the fords were. I assumed I could figure it out on my own. Went into the yard. None of the cars were in specific groups, no Ford section, no Chevy section, etc. Just a bunch of cars all mixed up. I finally asked a yard guy, he told me that the guy up front should have told me where the fords were and then drove on. After looking for a half hour I gave up. This used to be a first class operation...30 years ago. By the way I'm a mechanic, and I know my way around a salvage yard. In my opinion this is not a salvage yard any more, it's a junk yard. Do not waste your time.
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November 2022 by Tony J.
All out good service and no hassle getting what u need. They also have great prices and a variety of cars not completely picked over. I'd recommend to anyone who needs parts. Only thing is they're only open on the weekdays
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November 2022 by Damien D.
Mari Austin, sales/customer service representative is very vague & unprofessional. Made me wait 2 hours thinking I was about to get a part. Only to make me stay pass closing time. Then I walk up to the last 2 workers (which was her and her short fragile husband) that are leaving only to be shouted at & threaten by saying they was going to call the cops on me. I, very confused just wanted an explanation while her husband was yelling at me behind lock doors. Finally got them to talk only to blame me for the miscommunication. Seriously? I heard y'all was bad but not upright dogshiet. Mari was very vague, misleading & just incompetent. From the first time I walked up with my order number she ain't say anything for the next 5 minutes. Just made me stand there for 30 mins only to tell me the part don't work or it's not there, (the usual lies they tell) and then handed me another work order (1hr prior to closing) and said "they" will call me later. Then she said a mechanic will call me. Then I told her I'll just sit in my car and wait till they do call me and she said agreed. She made me think I was getting a call from that same store for a part I was going to get & I just sat in my car.
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August 2022 by Jennifer B.
I had my windshield replaced at Brandywine Auto today. It cost $165 for a new windshield and $150 for the labor. This was less than I was quoted at another shop. I purchased a brand new windshield which they ordered for me. They also have a pick and pay lot for used parts (I didn't venture over to that side). I paid for the windshield last week and it took one day to arrive. I came in today to have it installed and it took less than an hour. The customer service was good. I recommend this place for windshields.
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August 2022 by Alisha B.
I've been calling for a couple of weeks but keep getting the run around. Pretty rude and unwilling to talk to the customer for some reason. Maybe they're fine if you actually go there, but they treat you like you pissed in their cereal if you call them.
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March 2022 by Carolyn H.
I posted on the Brandywine site about the warranty I paid 200.00 For and some person posted that they have no record of me purchasing anything from them I have every reciept and you can not be any type of manager for brandywine auto parts to tell someone who has spent over 1000.00 dollars in your establishment your investigating skill need to be updated in the mean time my car is sitting in a shop for months waiting on you people to acknowledge my warranty and do the right thing.
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November 2021 by Anthony R.
I called Brandywine. I was transferred to and put on hold by 4 people. I then hung up, called back, told the woman who answered I'd hung up and called back and she replied in the bitchiest tone I've ever heard from a business "Well, that'll get you put on hold again". I forged ahead and asked if they had seats for a Toyota truck and she said "We don't inventory seats" then hung up on me. Two messages, first for those who might call Brandywine and second, my response to that nasty woman I talked to. Don't call them unless you like being on hold for 10 minutes and then not getting what you called for. As for Ms. Nastiness, please feel free to buss my posterior...two cheeks, no waiting.
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August 2021 by Shannon B.
I give this business a no star, I called to inquire about a part who ever they have answering which is a female , Was so rude and unprofessional, yelling at me through the phone because I couldn't understand her non speaking ass . I would never give this business a dime of my money . I see have it's a two star business .
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April 2021 by Jeffrey K.
DID NOT STAND BEHIND BAD TRANSMISSION THEY SOLD ME. I bought a used transmission for my 2006 Ford Explorer through Brandywine auto parts. Due to delays at the shop I was working with the transmission sat for several months uninstalled. Now this is a legit Exxon station with an ongoing relationship with Brandywine. Once installed the transmission sent error codes like a Christmas tree. I had the vehicle towed to another shop to make certain it was not install error. Same codes, tranny no good. So I spoke with MARK the manager and he said the tranny had only a 30 day warranty. Now mind you we had three service stations corroborating the fact that the transmission was bad, and had only just been installed. The trans was bad from day one, and instead of standing behind his product, and providing a new one, Mark stonewalled me and stood behind his short warranty. His scrap iron transmission cost me $750, plus the install cost, $1000, plus towing fees $120 plus rebuilding his worthless transmission, another $1200.00 He could have done the right thing and seen that his transmission was junk from day one, but he screwed me with the short warranty clause. Thanks again Mark. Watch these jokers they are unethical.
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April 2021 by Darren G.
Came in for what should've been a $10-$15 part, the guy tried to charge me $50. One look on eBay the same part is $10 shipped to my door.
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February 2021 by Melissa M.
As the reviews state, terrible customer service!!!!!! Rude and unfriendly. Do not support this business. I wish I read the comments before taking my truck here. I was so happy to find a discounted Engine that I took a chance. Huge mistake!!!!! Buying the engine was ok. However installing and waiting months and then driving off and the check engine light came back on. And being told to take to Autozone was the issue!!!!!!
