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August 2024 by Damishia King
I recently had the engine and catalytic converter replaced on my 2008 Land Rover Range Rover HSE at Brandywine Auto Parts & Installation in Brandywine, MD, and the service was outstanding!
From the moment my vehicle was towed in, the team of professionals demonstrated exceptional knowledge and expertise. They took the time to explain the entire installation process and answer all of my questions, making sure I was comfortable with them ordering the part and providing full service work there.
The quality of their work was top-notch. The installation of the engine and catalytic converter was completed with precision, after the original engine replacement was not as ordered, Josh and the team made certain to research and replace it with a new one despite the kerfuffle. I was impressed with their attention to detail to say the least. It's clear they take pride in their craftsmanship, and it makes a world of difference.
Moreover, their customer service was excellent as they communicated with me to ensure full understanding throughout the process, as the staff was friendly, and accommodating. They went the extra mile to ensure I was satisfied with everything, which I greatly appreciated.
I highly recommend Brandywine Auto Parts & Installation for any automotive needs. Their professionalism and dedication to superior service make them a standout choice in the area!
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January 2024 by C L Moncrief Sr
I drove by this place for years and never knew, but they were found when I needed an engine for my vehicle. They installed my engine, and the service was above Grade AAA+++. For your automotive repair needs, give them a shout, and I promise you won't be disappointed.
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March 2022 by Gregory Marshal
Transmission was installed within 1 week
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October 2021 by AllTechs playlist
These guys are really bad at diagnostic. Do not trust there judgement.
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June 2021 by Ron Heflin
Brandywine installations beat others prices by $1400 had the job completed in one day. When the original estimate was for 2 days..
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April 2021 by Darren G.
Came in for what should've been a $10-$15 part, the guy tried to charge me $50. One look on eBay the same part is $10 shipped to my door.
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April 2021 by Preccious West
I had a couple of guys at work recommend having my engine replaced here. This has NOT been an easy or good experience for me. I purchased the engine in August then had the truck towed to them/Brandywine Installations in Sept 2020. They called just before Thanksgiving (Nov 2020) to say they were replacing the engine that week and be finished before Thanks giving. I called after Thanksgiving and they said they were still working on it. Finally around 3rd wk of Dec 2020 that called back and said the engine they put in was bad and they would have to get another, engine but should be finished around Christmas. Christmas came and went. I called repeatedly for them to say they were "test driving it"....this went on for weeks. They finally called end of Jan 2021 to say they installed 2 engines and it still isn't working...."MAYBE" it's the computer. They sent me back to the rep that sold me the engine and he said "they think its the computer and I'll look up the cost and call you back with an estimate". It is now APRIL and NO ONE HAS CALLED....TEXTED....OR EMAILED. I'm going to have it towed to the Chevy dealer and have them diagnose the truck.BRANDYWINE INSTALLATIONS may know how to swap out an engine but they cant do anything else or my truck wouldn't have been there over 6 months with them with their thumbs up their A$$....INCREDIBLE
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April 2021 by Preccious W.
I had a couple of guys at work recommend having my engine replaced here. This has NOT been an easy or good experience for me. I purchased the engine in August then had the truck towed to them/Brandywine Installations in Sept 2020. They called just before Thanksgiving (Nov 2020) to say they were replacing the engine that week and be finished before Thanks giving. I called after Thanksgiving and they said they were still working on it. Finally around 3rd wk of Dec 2020 that called back and said the engine they put in was bad and they would have to get another, engine but should be finished around Christmas. Christmas came and went. I called repeatedly for them to say they were "test driving it"....this went on for weeks. They finally called end of Jan 2021 to say they installed 2 engines and it still isn't working...."MAYBE" it's the computer. They sent me back to the rep that sold me the engine and he said "they think its the computer and I'll look up the cost and call you back with an estimate". It is now APRIL and NO ONE HAS CALLED....TEXTED....OR EMAILED. I'm going to have it towed to the Chevy dealer and have them diagnose the truck.BRANDYWINE INSTALLATIONS may know how to swap out an engine but they cant do anything else or my truck wouldn't have been there over 6 months with them with their thumbs up their A$$....INCREDIBLE
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February 2021 by Melissa M.
As the reviews state, terrible customer service!!!!!! Rude and unfriendly. Do not support this business. I wish I read the comments before taking my truck here. I was so happy to find a discounted Engine that I took a chance. Huge mistake!!!!! Buying the engine was ok. However installing and waiting months and then driving off and the check engine light came back on. And being told to take to Autozone was the issue!!!!!!
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January 2021 by Tomar Mason
I'm pleased with there work so far
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September 2020 by Chistyle
They took $2500 from me for installing an engine and new radiator (at their recommendation). Car ran horribly and two days later it wouldn't start. Called manager and he hung up on me. First they said it wasn't engine it was a bad catalytic converter and they would void warranty if I drove it. So I got 22nd opinion and was told catalytic converter was good and it was poorly installed engine. Then Brandywine said it needed a tuneup and they would void warranty if I didn't get tuneup. They sold me a new radiator which I didn't need but didn't tell me I needed a tuneup when they installed an engine. They refused to fix my car and just took my money.
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September 2020 by Rahmad Powell
Awesome service and custom Care.
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August 2020 by Anika Hines
I was told by the sales person that my car would be ready in a week I called back after not hearing from them by Wednesday to find out that it won't be ready for 6-8 weeks. It is ridiculous and very inconvenient
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August 2020 by David Hamlett
Its taking almost 2 mouths to get my truck back i dont see why its taking so long i just need my truck back they said originally 5 weeks not 2 months
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August 2020 by Brian T.
I have to say this is a trashy piss poor business!It appears they are in the business to abuse and rip off customers with a mission.Stay away. Use Advance Auto or Rock Auto etc.....
