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October 2023 by B S.
I went to Brandywine to pull some parts for a car. I should have seen what was coming when I noticed there were no customers there, NOT ONE PERSON. The nasty @ss counter guy charged me $2.00 to enter the yard, and then did not tell me where the fords were. I assumed I could figure it out on my own. Went into the yard. None of the cars were in specific groups, no Ford section, no Chevy section, etc. Just a bunch of cars all mixed up. I finally asked a yard guy, he told me that the guy up front should have told me where the fords were and then drove on. After looking for a half hour I gave up. This used to be a first class operation...30 years ago. By the way I'm a mechanic, and I know my way around a salvage yard. In my opinion this is not a salvage yard any more, it's a junk yard. Do not waste your time.
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August 2023 by Samantha Haney
I called this morning to inquire on a few parts I needed for my truck. Phillip was very personable, knowledgeable, and quick! I informed him that I would be sending someone on my behalf to reserve my parts. They came in talked to Phillip (who remembered our brief conversation) and were in and out quickly! Prices are unbeatable as well. Thanks Phillip and Brandywine Auto!
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August 2023 by Noor Akbari
It was not bad to have your auto parts
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November 2022 by Fennessa Sloan
Ordered a part was told it would be there the next day per paid got there had to go to other location then told I would get a refund on core no refund bad business
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November 2022 by Michael Smith
I thought perhaps I could get a tow bar from BW Auto. I could hook it to the white BW pickup truck that rode my and other people's bumpers up I70. If the driver represents BW, they're in a hurry, disrespect full of others and they're very Dangerous.
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November 2022 by BIKETINEWE NZONOU
Worst customer service I have never seen in my life. Hang on me while speaking also they need anger management.
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November 2022 by Leonard Bishop
Absolutely way overpriced beyond gougin.Thought I was stupid enough to buy a 4.7 02 with 160,000 on it jeep motor for 2grand.
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November 2022 by Tony J.
All out good service and no hassle getting what u need. They also have great prices and a variety of cars not completely picked over. I'd recommend to anyone who needs parts. Only thing is they're only open on the weekdays
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November 2022 by Damien D.
Mari Austin, sales/customer service representative is very vague & unprofessional. Made me wait 2 hours thinking I was about to get a part. Only to make me stay pass closing time. Then I walk up to the last 2 workers (which was her and her short fragile husband) that are leaving only to be shouted at & threaten by saying they was going to call the cops on me. I, very confused just wanted an explanation while her husband was yelling at me behind lock doors. Finally got them to talk only to blame me for the miscommunication. Seriously? I heard y'all was bad but not upright dogshiet. Mari was very vague, misleading & just incompetent. From the first time I walked up with my order number she ain't say anything for the next 5 minutes. Just made me stand there for 30 mins only to tell me the part don't work or it's not there, (the usual lies they tell) and then handed me another work order (1hr prior to closing) and said "they" will call me later. Then she said a mechanic will call me. Then I told her I'll just sit in my car and wait till they do call me and she said agreed. She made me think I was getting a call from that same store for a part I was going to get & I just sat in my car.
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August 2022 by Jennifer B.
I had my windshield replaced at Brandywine Auto today. It cost $165 for a new windshield and $150 for the labor. This was less than I was quoted at another shop. I purchased a brand new windshield which they ordered for me. They also have a pick and pay lot for used parts (I didn't venture over to that side). I paid for the windshield last week and it took one day to arrive. I came in today to have it installed and it took less than an hour. The customer service was good. I recommend this place for windshields.
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August 2022 by Alisha B.
I've been calling for a couple of weeks but keep getting the run around. Pretty rude and unwilling to talk to the customer for some reason. Maybe they're fine if you actually go there, but they treat you like you pissed in their cereal if you call them.
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March 2022 by Carolyn H.
I posted on the Brandywine site about the warranty I paid 200.00For and some person posted that they have no record of me purchasing anything from themI have every reciept and you can not be any type of manager for brandywine auto parts to tell someone who has spent over 1000.00 dollars in your establishment your investigating skill need to be updated in the mean time my car is sitting in a shop for months waiting on you people to acknowledge my warranty and do the right thing.
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November 2021 by Lavonnia Johnson
They are very good at finding parts for your car. The price is great and the customer service is excellent.
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November 2021 by Leonard Thomas
Great customer service and the most decent structured salvage yard I've ever seen
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November 2021 by Concerned Citizen X
Be aware of the scheme they run. I live in Clinton and called before coming to purchase a part. They told me one price on the phone & told me the part sold to jack the price up when I arrived. I arrived in least than 5 mins.& It took the cashier more that 15 mins to complete the transaction. So the person who bought my part should’ve still been there. No one was there but me. #scanners
