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August 2024 by Justin Phoenix
The staff is very courteous! Everyone was really nice and helpful in getting me set up with an IDP to check the boxes for driving internationally.
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August 2024 by Carl Holloway
Worst place. Got motor mounts installed last September/october. Three months later they needed to be replaced. Went back up there, they stated they had to order the part. Parts came and I received no phone call stating they were in. When I called for a follow up, I was informed they sent the parts back because I didn’t come in not knowing the parts were in. The parts were reordered and the mounts were replaced a second time. Three months later, the mounts went out AGAIN. This time they stated they would order the parts from the dealer and it would take 5-7 days. Two weeks go by, I call for an update and was told they still didn’t come in. I wait another two weeks and call back up there, then I was told the parts were in, again no one called to let me know. I was told to bring my car Friday for the service, but when I take it up there they state they’re swamped and may not get to it today despite being told to bring it in that day. My car was ready on Saturday but once again no one called to let me know my vehicle was ready. They have the WORST communication up there and act nonchalant about it. It’s no point in making an appointment as your time doesn’t get honored. I pray I don’t have to bring it back up there.
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July 2024 by Lori Tennyson
I was greeted immediately upon entering the facility. I told her what I needed (international license), she gave me the application, took my picture, processed everything and had me out the door in 10 minutes (no exaggeration). I loved this place.
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July 2024 by Kwaku Walker
I went to obtain an International Driver's License. There was no wait, and the agent was friendly and efficient. Great experience.
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June 2024 by Edward Vanyo
Techs could not open the door after car was towed there. Had to show them how to use a key. Car towed and
Left there Wednesday, was told they couldn't diagnose it until Monday because their one technician was going on vacation
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June 2024 by Richard Chaddock
Everytime I go and make an appointment and you wait hours just for an oil change. Went again and this time I gave up when my car was still sitting in the parking lot 30 minutes past my appointment. they are nice checking you in but you better bring a meal because you are going to be there a while. Go to Jiffy Lube if you want it done right!!
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February 2024 by c smith
Please stay away from these people. You will probably do better buying a book on car repair and attempting to fix it yourself.A year ago my daughter took her car to AAA in Brandywine because she felt the car didn't sound right and was running differently. They charged us over $1,200 to fix her car. The next day she was coming home from school and the car over heated: the engine light came on, and the temperature warning alerted. We took the car back and AAA Brandywine informed my daughter that the overheating occurred because they didn't replace some sort of seal. They inform us that it would be another $1,200 to replace the seal. Fast forward to 12/27/2023 and my daughter takes the car back to AAA in Brandywine because the AC is not working. They charged us $200.00 for a diagnostic. Then inform us that the AC condenser and compressor both needed to be replaced. The AAA tech then sent us an estimate via email stating the repairs would be $1,900. Then the technician called my daughter and informed her that the cost would be $2,300.00 for the repairs, not the $1,900 in the emailed estimate. My daughter asked why there was a $400.00 difference in the emailed estimate and the verbal estimate. The AAA tech stated it was taxes. Maryland taxes are 6% not sure why AAA is allowed to charge excessively more state taxes then what is allowed by Maryland law. The AAA tech then asked her had she been in a accident. She stated she had. So the tech stated that the "accident" is what destroyed the condenser and the compressor. The tech didn't realize that what my daughter considered an "accident" was a piece of tire tread hitting her roof and her window of her car. The insurance company can confirm this.My daughter inform the Brandywine AAA tech to stand down and don't fix anything, she would come and get the car. She goes to pick the car up. And they hand her the service invoice and the declined services state the cost for the declined services was $1,700 dollars not the $1,900 in the emailed estimate or the $2,300 in the verbal estimate.I later Googled the cost for the service and the parts specifically for my daughter's car only to find that AAA seems to have 100% markup on parts. I know that you are about to say Google is not reliable but please hold you thoughts for a moment.I took the car to my sister's mechanic who is certified and owns his auto repair garage. He is very respected in her community. The diagnostic was $145.00. Yes, the compressor and condenser did need replacing. My sister's mechanic stated that the compressor and condenser had been destroyed because at some point the car had excessively overheated. I feel the excessive overheating was caused by AAA last year when the failed to correctly and completely fix the car.My sister's mechanic fixed the car for $1,200.00 which was $800.00 to $1,300.00 dollars cheaper then AAA based on which of the three AAA estimates you go with. My sister's mechanics cost were inline with Google and more traditional markup on parts (not what seemed to be the 100 percent markup by charged by AAA).Please take your car somewhere reputable and reliable. Please note I feel that the overheating was the result of the incomplete repair work they did last year which costed over $2,400.00. As such they want another $2,400.00 to fix what they broke.Buyer please beware "overpriced and incompetent. If these people are charging you anything over $200.00 please do your research and get a second estimate. I honestly wouldn't let them near a car but if you have no other choice don't take their word for anything money related or repair related. Consider yourselves warned.Update 2/23/2024. We ended up having to buy a whole new car. In my opinion the work performed by these people destroyed my daughter's car. The car was 7 years old and had less then 66k in mileage. She worked so hard to pay that car off and she loved "Carl the Car."
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February 2024 by Kai Dawson-Fischer
Let me start this by saying that if you come to this AAA establishment, please make sure to work with Simon and TaLyen. They were overwhelmingly helpful.I came in with a frustrating problem that has been plaguing me for a week with AAA. They both worked hard, investigated and helped guide me in the right direction where I eventually SOLVED my problem.So again, please make sure to look for Simon or TaLyen, they are both amazing and patient people.(They both need to get some promotions in my humble opinion)
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February 2024 by Debbie Smith-Addo
THIS IS AT THE BRANDYWINE, MD LOCATION!!! ZERO STARSBEWARE: Left our car for service 1/17/24. When we called three days later (once we received the estimate) to follow-up with the status, they could not find our car and it had been stolen!! When we arrived there to talk to someone, no one had any answers on approximately when the car was stolen, no camera information, they didn't even file a police report at the time that THEY discovered that it was missing!! Instead, we had to call the police to their location.... mind you, the car could have been missing for multiple days at this point!! We are seniors. My husband uses his car to earn a living!! When we asked the one lady at the kiosk 'Has this happened before? She said, "Yes..."usually " not this time of year...and typically catalytic converters!!!"Considering that no one had any information on tracking, cameras, or possibly when it was stolen, how do I not know that this kind of thing isn't an "inside" job.....? We are devastated that we have not heard anything from AAA about this incident!! NO ONE HAS REACHED OUT TO US AS OF FEBRUARY 5, 2024!!! THIS IS AT THE BRANDYWINE, MD LOCATION!!! NOT EVEN A RESPONSE FROM "CUSTOMER SERVICE"!!!
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February 2024 by Debbie Addo
BEWARE!! Left our car for service 1/17/24. When my husband called three days later (once we received the estimate) to follow-up with the status, they could not find the car-- and it had been stolen!! When we arrived there to talk to someone, no one had any answers on approximately when the car was stolen; no camera information, they didn't even file a police report at the time that theydiscovered that it was missing!! Instead, we had to call the police to their location.... mind you, the car could have been missing for multiple days at this point!!We are seniors. My husband uses his car to earn a living!! When I asked the one lady at the kiosk 'Has this happened before? She said, "Yes..."usually " not this time of year...and typically catalytic converters!!!" Considering that no one had any information on tracking, cameras, or possibly when it was stolen, how do I not know that this kind of thing isn't an "inside" job.....? We are devastated that we have had no response from AAA and this location on the theft of our vehicle!! BEWARE!!
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February 2024 by Storm
Cars getting serviced by them get stolen from their facility! And they do nothing to help investigate or resolve the issue. They act like its no big deal & give you no help. If you take your car here then there is a good chance you car will be stolen !
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January 2024 by Debbie A.
THIS IS AT THE BRANDYWINE, MD LOCATION!!! Left our car for service 1/17/24. When we called three days later (once we received the estimate) to follow-up with the status, they could not find our car and it had been stolen!! When we arrived there to talk to someone, no one had any answers on approximately when the car was stolen, no camera information, they didn't even file a police report at the time that THEY discovered that it was missing!! Instead, we had to call the police to their location.... mind you, the car could have been missing for multiple days at this point!! We are seniors. My husband uses his car to earn a living!! When we asked the one lady at the kiosk 'Has this happened before? She said, "Yes..."usually " not this time of year...and typically catalytic converters!!!" Considering that no one had any information on tracking, cameras, or possibly when it was stolen, how do I not know that this kind of thing isn't an "inside" job.....? We are devastated that we have not heard anything from AAA about this incident!! NO ONE HAS REACHED OUT TO US AS OF FEBRUARY 5, 2024!!! THIS IS AT THE BRANDYWINE, MD LOCATION!!! NOT EVEN A RESPONSE FROM "CUSTOMER SERVICE" ON THIS REVIEW....!!!
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January 2024 by Becky J.
My friends car was stolen while getting serviced!!! And they did nothing to help investigate & then they acted upset because he was questioning how it happened! They are the worst & for all we know one of the employees stole the car! We are currently working with the police now, which AAA did not call once they realized it was stolen and we have to call corporate to file a claim because no one at this location wanted to help him!
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December 2023 by That’s so Sylvia
CONSUMER BEWARE! DO NOT TAKE YOUR AUTO TO THIS FACILITY! 0/10 DO NOT RECOMMEND!
I brought my car into this location to fix a possible coolant leak (my auto was overheating). This was my first experience and they came highly recommended to me. AAA Brandywine advised me that they believed the cause of the coolant leak was due to my bypass hose which in turn will fix the overheating issue. They asked If I could leave the vehicle with them. I received a call from AAA Brandywine days later confirming that it was indeed the bypass hose and they told me I needed a new battery. After I authorized the work, Donnell emailed me the auto inspection for my vehicle, (which was performed when I initially dropped off the vehicle) and the auto inspection stated that my battery health was ok. Needless to say, they had me buy a battery I didn't need. They called me days later to pick up the auto after all the work was completed. Upon driving home (within less than 15 minute into my commute) my auto started overheat. I called AAA Brandywine back and advised them that auto was running hot still. I took the auto back to them so they can take another look. A couple of days later, they called me insisting that they couldn't get my auto to overheat. I picked up the vehicle again and upon driving home it started to overheat AGAIN. I took my auto back to AAA Brandywine a total of 3 times to rectify the issue however, they kept insisting that they couldn't get my auto to overheat. On the final attempt to allow AAA Brandy to rectify the issue with my auto and the repairs that they completed, I picked up my vehicle and the shop manager Tony came outside, while I was sitting in my car to argue with me about how they couldn't make the auto overheat and they've done all that they could do. On the way home, I recorded my temperature gauge showing that it was overheating after my attempts to rectify this with AAA Brandywine. I ended up taking my vehicle to another repair facility to fix the issue and it was the water pump the entire time. Again, this was my first experience with AAA Brandywine and sadly it cost me a lot of money for them to "fix" an issue that they DID NOT FIX and endure poor customer service. I will never go back there again and will not recommend this facility to anyone.
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December 2023 by edisha kargbo
I would not recommend this car care insurance to anyone, they have time & time again been unreliable always having an excuse about why something is done incorrectly and misinformed about policies. When I got into an accident it took them 3 1/2 hours to get to me to tow even though their estimated time was 45 mins to an hour & then brought the wrong tow & left me again for another 3 hours until the police ended up coming & helping me instead… I had to pay out of pocket because they didn’t show back up in time as traffic in the area where I was located started picking back up & it was very unsafe. My whole experience in the one month that I’ve been with them has been horrible
