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June 2024 by Ciara Long
Samad was the absolute best - sorry if I messed up the spelling of your name but my husband said you were the most helpful rep he’s worked with in awhile. You were able to answer his question, resolve his issue, and help him with better plan options. Thank you so much!
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April 2024 by Katarina Thompson
Thanks to Ressa- great customer service, incredibly patient and knowledgeable. Made switching phone plans a breeze.
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March 2024 by Vanessa Fleeton
UPDATE: SEMAJ was awesome today. I also listened/watched Teressa & she was good as well. I guess I'll start back visiting store.
I was so frustrated today at this store. I hate being passed onto to 2-3 people. Seems they're all about a sale. I've been with VW since before some of them were born. My money pay them. I deserve much better service. Guy today was talking fast & too technical. He tells me he's not talking over my head. Another guy barely touched my phone. He mentioned the $29.99 fee if trouble shooting is needed. I got better help from an AT&T worker who isn't paid at all by me. I'll be calling Corp. tomorrow.
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October 2023 by Yahya Muhammed
Great service but I do not like Verizon
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August 2023 by Maia Manzo
Fast and excellent service. Added another phone line and processing was done in 20 min.
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June 2023 by John Barnes
Professional, helpful and the team is welcoming
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June 2023 by Kerry Corbett
Cleveland was great very knowledgeable and friendly
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June 2023 by Cheryl Holmes (Mstravelady)
Excellent. Conveniently located near my new house. Great community.
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May 2023 by K. Riley
I recently moved to Maryland and this is always my go-to spot. I recently went in and the atmosphere is always so uplifting and fun. The staff are knowledgeable and your normally don’t wait more than 5-10 minutes to be seen. They are approachable, considerate, and very patient. I wish I remembered the names of the associates that I worked with because they really took care of my needs. I ended up leaving with a new phone and a brand new iPad! 10/10 would recommend.
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May 2023 by Kyndia Riley
I recently moved to Maryland and this is always my go-to spot. I recently went in and the atmosphere is always so uplifting and fun. The staff are knowledgeable and your normally don’t wait more than 5-10 minutes to be seen. They are approachable, considerate, and very patient. I wish I remembered the names of the associates that I worked with because they really took care of my needs. I ended up leaving with a new phone and a brand new iPad! 10/10 would recommend.
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March 2023 by Margaret N.
We had gone to this store the beginning of the week to ask questions about our business account and received excellent customer service. Two days later we received a phone call who is the manager at this location and he inquired about our visit and we talked about another inquiry that we forgot to ask earlier that week. Johnathan said I could come to the store and ask for him, he would get me a sim card for my ipad and the cost and fee for this device, which was one that I had but wasn't using, could be used for my mom to facetime me and have internet access. We made some adjustments on our account and there was no additional cost incurred when cutting back on data we were not using. Johnathan definitely changed our mind about this store. He was very helpful, I forgot my password on the ipad and was also able to help another lady that we next to us - making two happy customers. If you have any issues, see Johnathan.
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February 2023 by Adrian R. (Yo Adrian)
Friendly and great to work with even though I told them I wasn't wanting to make a purchase that day.
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February 2023 by Im Namir
Went into upgrade my phone. Was very pleased with every employee????????. The Manager ???????? thumbs up, the knowledgeable all willing to help they don’t rush you. Would recommend this location. ⭐️?⭐️?.
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February 2023 by Jamie Hicks
They were very professional and knowledgeable. They quickly resolved our issue and we were on our way.
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January 2023 by CeeJay Pilot
Service was very helpful in setting up our additional line & even saved us some money while adding a new line. The manager at this store is stellar.
