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March 2024 by Nikki G
Terrible customer service. I just moved to the area and every time I’ve come here I get frustrated at the lack of customer service. No greetings or acknowledgement, no eye contact when speaking as well as sounding bothered by me asking a simple question about packing tape. They all hold conversations at the front while NOT assisting a single person WHILE there’s plenty of people in line. It’s really a joke.
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February 2024 by Rosanna Alexander
On Saturday my packages that were too large for the mailbox were dropped on the ground by the box instead of being put on the porch. The packages contained my Girl Scout cookies and other perishable items that could have been damaged by animals. I try to patronize the post office but behavior like this is what makes people choose other carriers.
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January 2024 by Josue Amaya
I recently had an extremely disappointing encounter with the passport staff at the US Post Office at this location. My scheduled appointment for my six month old turned out to be a complete waste of time and effort. The passport staff skipped us and told us we did not have an appointment. I showed my appointment confirmation to another worker there (She was very nice and willing to help) and she let him know that we had a confirmation. However, he still decided to ignore us and not even address the situation. My wife and I were met with an unfriendly and uncooperative attitude from the staff member handling passport appointments. Right from the start, it was evident that he had no interest in providing quality customer service. Instead of being helpful and accommodating, he seemed bothered by our presence.As a result of this unpleasant experience, I was forced to leave the post office without getting the assistance I needed. It is disheartening to encounter such a lack of professionalism and customer service in a government facility that is supposed to provide essential services.I strongly advise others to approach passport services at this particular US Post Office with caution. The staff's indifferent attitude and lack of attention to appointments create an atmosphere of frustration and disappointment for customers who rely on their services. I sincerely hope that improvements are made to enhance the overall customer experience at this facility.
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November 2023 by Chris Myles
The postal worker who handles the Passports was the most unprofessional professional I have ever encountered in a post office. This place does not represent my Tax dollars. Someone needs to have a corrective action meeting with him.
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October 2023 by Tony Scorpio
The USPS mail needs to start delivering mail during business hours not after hours also on the weekends it needs to come early.
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October 2023 by James Moore
They just can't seem to get their act together at this location for delivery service. Packages not received, but marked delivered on the USPS tracking app. They leave packages in the rain in my driveway, and on my front porch when its sunny. I'd leave zero stars if that was an option.
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October 2023 by mr willie
Tellers at this location very friendly. Postal workers should be paid more. Customers so demanding and most font have the knowledge or stamina to for USPO
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August 2023 by Amanda Chavez
They carriers from this USPS are not doing their jobs. My daughter’s passport was sent to another house and this USPS made us pay DOUBLE to file for a new passport. This is not the only occurrence. Multiple of my neighbors have had the same issues. I think that the carriers from this USPS simply cannot read addresses. Do your jobs.
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July 2023 by Bionka Barnes
THE DELIVERY LADY KNOCKED OVER MY TRASH CAN, WHEN I SAID SOMETHING TO HER SHE STATED YES SHE DID BECAUSE IT WAS IN FRONT OF THE MAILBOX. SHE STATED SHE WASNT GOING TO PICK UP. TOLD ME TO CALL BOWIE LOCATION
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July 2023 by zakiya monroe
This USPS is the absolute WORSE! If it wasn't the closest to my home IO wouldn't have a account with them. I had a hour break and spent my whole break in there STANDING IN LINE while they had TWO WORKERS ! They have the slowest service ever and there attitude is unacceptable. They always losing packages too or don't know where there are. WORSE USPS EVER !! Don't get a account here if you don't have too.
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May 2023 by Deidra Bell
Very slow survice took me more than 30mins to get stamps. However the nice lady behind the counter was well mannered.
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March 2023 by James
Horrible service. I gave two letters to a mail carrier in a USPS truck to mail for me. One letter was going about 30 miles and the other about 150 miles. About 3 weeks later neither letter had been received. I spoke with a Ms. Perry and a Mr. Joe Maze (not sure if they gave me the correct names) at the Bowie post office about the missing mail. They both promised to check with the carrier and get back with me when he returned to the post office. Not surprisingly, neither ever called me back. And, neither letter has ever been received. Someone needs to look into what is happening with the missing mail at this post office.
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March 2023 by barbara Bunn
Very friendly and knowledgeable staff. Only drawback is that there is at times a very long line and minimal staffing. Some of this is due in part from some customers not having their items ready for shipping. Literally bringing what they want to ship in the bag straight from the store and expecting the person behind the counter to pack it all up for them.
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January 2023 by Carol C.
Was out of town for a month and placed a vacation hold on my mail delivery. I was handed two stacks of mail, covered with rubber bands and placed--by the Bowie Post Office staff--in a Target shopping bag. They had placed a stack of mail belonging to another Bowie resident in my bag! I've now decided that the Bowie post office is dangerously incompetent. I immediately returned the mis-delivered stack of mail to the clerk. No apology, no thank you. He just grabbed the mail. The Crofton post office is a few miles out of my way, but that's where I go to mail packages and buy stamps. They're always courteous. This location is well-lit, and they have stamp machines in the outer lobby. The Bowie post office is sadly beyond basic. When I take my next vacation, I'll find another option, rather than leaving the care of my mail in the hands of the sketchy Bowie post office.
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October 2022 by Kenny Nero, Jr.
Don't go here if you need your mail to arrive. Twice I've sent out time sensitive items and twice they never arrived. Try Mitchellville's post office off 193, much better track record. Heck a camel service will deliver your materials more efficiently.
