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September 2025 by Marylynn Logsdon
This store is disrespectful to seniors, failed to file a claim, they were rude dismissive, go any where else. Vicki the manager was horrible.
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August 2025 by Kevin WH
One of the best UPS stores I’ve been to in a long time. The service and help was fast, friendly and efficient. I think if you bring a good attitude the store should return it back.
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July 2025 by Theodore Garrett
Vickie is awesome. She was the only worker, however she handled the mid day rush efficiently with grace and positivity.
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July 2025 by Fred Taylor
Great customer service, especially when you forgot to write the RMA and they dig through boxes for you to fix it
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July 2025 by Jacqueline Charles
The UPS store in the free state shopping center on Annapolis, road in Bowie is clearly under new management. The store posts closes at 7 PM. I got there at 6:58, knocked on the door insisted they come to the door so that they could scan my return barcode to handoff my return. Speaking in their native language they seem to debate whether to serve me or not.They decided not to serve me and told me their systems were already off. That means they do not keep their store hours. It was the last day I could return it. That's what I call horrible customer service.
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June 2025 by Thankful
Nando and Raj were so kind and patient with my Amazon return mix-up.
Thank you sooooo much 🥰
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June 2025 by SV B
Very efficient staff
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May 2025 by Dr. Tony Johnson
The service I received was nothing short of amazing. I was served by the manager, Kia. She was professional, cordial and worked quickly. I had a very important shipment and she had me on my way in under 10 minutes. I certainly recommend that you use this UPS location.
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May 2025 by PG Kicks
Ms Vickie was great appreciate the service
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May 2025 by Karen Buster
I go to this particular UPS weekly. The staff is excellent!
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April 2025 by Aaron A. Esposito
Vicki and the team at store 5571 helped my business by providing exceptional assistance. This particular family had obstacles to overcome and they received, printed, notarized and scanned back the document. Very grateful!
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March 2025 by Linda Weaver
The staff are very helpful and pleasant to work with. For the majority of complainers, we all have a bad day!
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March 2025 by Mari B
Great friendly staff. When I bring in packages they are very efficient and process everything quickly. When there is a line it moves quickly.
Great store A++
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March 2025 by Courtney
I stopped by the UPS Store early on a Monday for fingerprinting and to ship a gift, and it was such a great experience. When the equipment started acting up, it was a team effort. Kia made sure everything went through, which meant a lot since the prints were for a job. And before that, her teammate brought me back earlier than my appointment. When I mentioned I also needed to ship a birthday gift, Kia used the meager items I had available to turn it into a real gift package. It turned a simple errand into a genuinely positive moment, thanks to people who cared and made the day a little easier.
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March 2025 by Whitney Cooper
I dropped 4 pairs of sneakers off and it never moved from the store. They stole it. Not realizing it, I dropped another pair off the next day and they were stolen also. Just garbage juice people.
