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January 2025 by DR J.
Check-in was slow but the service was excellent, and the value was great! More staff needed for check-in. I maid an appointment but it didn't seem to matter.
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January 2025 by Dee P.
It's very hard to impress me these days but this establishment had me skipping out the door. Yes literally skipping! In my line of work I'm literally on the phone all day! How it started? Well.... my phone fell out of my pocket during my excitement of a package. Listen.... I waited a long time for that package. My ex I wore off quickly :(. Upon picking up my phone Your girl was completely devastated! I called up asurion and I was offered several options. 1. Go to Ubreakifix 2. Wait for a phone to be delivered 3. Purchase a new phone (shrugs) I decided to go with option #1 due to the fact that I had to work! I took one look at my phone and just knew it was impossible to fix but it was worth a shot. I called ubreakifix in full panic mode and spoke to one of the amazing, knowledgeable and experienced techs. He explained that the store is closing at 7pm but if I can get there by 6:30pm he can fix my phone! Ooooh That feeling of excitement immediately took over!! As soon as I walked in I was greeted by the very friendly "Monique". Handed her my phone and explained how I opened a claim and how I damaged my phone etc. The tech immediately took my phone to the back, did his thing and my phone was pretty much brand new (front and back) within 30min. Monique offered a screen protector/ put it on for me at a cost of $10. As mentioned, I walked out skipping! It was just a great experience Overall! Although I had a great experience, lesson learned! "Invest in a good phone case" I highly recommend this company! My phone is working perfectly fine and looks new xoxo Service 5/5 Knowledge 5/5 Parking 4/5 Expertise 5/5 Cleanliness 5/5
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November 2024 by romar avary
You never fixed my device, matter of fact cancel my account, asap.
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November 2024 by Ken Zavos
Screen replaced quickly and under warranty. Great job everyone!
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November 2024 by Amari Thompson
they fixed my playstaion 5 as soon as i pointed out the problem to them
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November 2024 by Mina Nana-Anyangwe
Excellent service. Made an appointment online and when I arrived, the solutions expert, Monique was very welcoming.
Patiently listened to my reason for stopping by(cracked LCD phone). Took all info necessary and gave me a timeframe to be back.
I received a text when my phone was fixed!
Great customer service.
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November 2024 by Michelle Gadson
Ms. Smothers customer service is absolutely amazing. Thank you!!!!!
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November 2024 by John Durning
I had a very nice experience at uBreakiFix in Bowie. Monique was courteous and professional and my phone was repaired and returned when they said they would.
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October 2024 by Ace Towing
Monique was AMAZING! You did a wonderful she was very precise & knew what the solution was. Extremely pleased! Class act! Highly recommend. Just in case
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October 2024 by Takura Tela
Monique was very helpful..please go see her she is good
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October 2024 by LaRoyce Davis
Monique was courteous, knowledgeable & kind.
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October 2024 by William David
They are amazing in and out in less than one hour. Monique is on point very informative.
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October 2024 by Samuel Moyer
Monique is Very professional. A joy!!
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October 2024 by Todd Bailey
Jonathan did a great job replacing the glass on my cell phone. He also gave me good tips for reducing drain on my battery.
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October 2024 by Craig Snider
I was very happy with my experience. 1. The customer service was excellent. 2. The repair was quick (new display/touch screen on my cell phone). 3. The price saved me buying a new phone.
