Truist is a bank that provides standard financial services with a mix of experiences reported by clients. The branch adjusts services for health and safety, offering teller services through drive-thru lanes only, in-person visits by appointment only, and some closures. Reviews note both efficient and slower service. Some clients report very smooth and fast transactions, completing withdrawals in less than five minutes. Others mention that lines, both inside and at the drive-thru, can get backed up and wish tellers would work a little faster and smile more. Many reviews highlight a high level of service, with staff described as responsive, helpful, and knowledgeable. Clients report being warmly greeted and receiving service that goes above and beyond, with staff showing dedication, work ethic, professionalism, and kindness. Some associates are noted for their transparency when they do not know an answer immediately, ensuring they find the correct information. Experiences with loan applications are also reported as positive. However, some clients have had less pleasing experiences in the area historically and have faced difficulties with larger cash withdrawals. Overall, the branch receives recommendations for its outstanding service from many satisfied clients.
