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August 2024 by J B
Update on the below: My new car has been sitting for almost 2 months at this dealership with no resolve. I’m pay a car note and car insurance on a vehicle that I can’t drive.
TERRIBLE SERVICE CENTER! They are only out for your money even though their company built a poor quality vehicle. I purchased a Nissan Sentra less than 60 days ago. It’s been sitting for 3 weeks now due to a poorly manufactured tie rod which almost caused a crash. Nissan of Bowie gave me a $3100 bill to complete all repairs associated to this issue which included the cost to repair the tie rod that is part of a recall. Because I feel unsafe in this vehicle, I asked the dealer to keep it and show me a 2023 with no recall issues since a full fix for the tie rod (that can cause crashes) will not be available until winter 2025. I was told that they could not take the car because it’s part of a STOP SELL… WHAT??? So I’m supposed to pay $3100 to fix a vehicle that the manufacturer doesn’t even want back because of its issues??? That makes no sense. I was advised by their service manager Rome that I needed to dispute their decision to charge me for the full repair with Nissan Consumer Affairs. He also arrogantly mentioned that he trains associates at Nissan Consumer Affairs and knows one of the investigators that came out to view my vehicle. I am still waiting for an outcome but I am fully prepared for next steps if this is not favorable. This dealership does not care about the consumer or our safety and it’s extremely disheartening. DO NOT SPEND YOUR MONEY HERE!!!
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August 2024 by Judsina Gorham
Unfortunately, customer service has not been the best. This dealership sold a vehicle in 2024, with an active recall that they did not fix. The car has been in their ‘care’ for months. They can’t fix it permanently until December 2025…and they won’t buy it back. This is unacceptable. Their service is unprofessional, dishonest and misleading. They don’t care about their customers/consumers.
Do better!
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August 2024 by Francisco Alsina
Nissan of Bowie,
You lost a customer, and I resent being lied to.
If you are considering this dealer for service, please make an informed decision.
Not sure I want to go back here … for any service. Let me list the ways:
1. Brake Fluid is ‘Critical’ … so I asked about this because my car has less than 20k miles. Turns out this was a bold face lie. My service advisor lied to me. Over the phone, my advisor just thought it was a good thing to do.
2. $89.95 to balance and rotate the tires … after being quoted for …. You guessed it, only rotating the tires ($37.50). Yep, both items are on the initial sheet given to me for suggested maintenance.
3. CVT service … for a manual transmission car? Yep, my service receipt shows it. At least it was free.
4. ‘Transmission Fluid Exchange’ - $583.58. What? Yep, originally quoted $360.00. This doesn’t matter because the dealer has no manual transmission fluid in their parts department. So, let that sink in – cheapest car for sale in the US is my car, a manual transmission Versa. I guess this dealer saw a sucker walking in. Little did they know I have engineering degree and have done all my car maintenance in the past – I know how long it takes to get this work done, especially on car as easy to work on as mine. Oh, the cost per quart was $38 … but the MSRP for the fluid from Nissan is only $23.99. I fail to see how labor costs over four hundred dollars. I welcome comments as I really wish to know why this service costs this much.
I believe Nissan of Bowie has an unsat service department. The service department needs to understand the sales sells the first car and service/parts departments sells the next one. I’ve purchased six Nissans over the years, but I think my run is up – not because I don’t like their cars (which I do), but because service at this dealer leave no options on nearby dependable dealer service.
I made a mistake going to Nissan of Bowie. Please, make an informed decision.
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August 2024 by Denise McGregor
It appears that once they get yoiur money they go ghost. I bought a car a month ago. They were supposed to pay off my trade in. To date, they have not paid it off and now I have to make a payment on a car that I no longer own as well as the upcoming payment for the new car. I have been calling for a week with no response. I have purchased four vehicles from this dealership. When I purchased last month, I told them that I would be ready to purchase another new car in September. I was in the market for a new Armada to replace my current one but they have lost me as a customer.
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August 2024 by justin Webb
The team at Nissan was great. Particularly Moose, who is an outstanding salesperson. Moose and Manager Scott went the extra mile to help me out during my process. Hard to beat the service they offer.
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August 2024 by Ian Quate
Hands down the best used truck buying experience. Big up y'all ?
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August 2024 by Quiaira Lane
I am writing to express my frustration and dissatisfaction with the lack of communication and assistance from your general managers Steven Osburne and Robin Zimora. For over three months, I have been trying to locate my vehicle, but no one seems to have any information about its whereabouts. Spoke with previous general manager Steven Osburne regarding issue, in which he never followed up, asked me to delete my first review (sketchy) and clearly failed to communicate my issue to the new general manager.
Despite my numerous attempts to reach out, I have not received any callbacks or updates. This situation has become urgent as I need to know what happened to my vehicle and return the tags to the MVA.
The lack of response and the extended period without any resolution is unacceptable. I expect immediate action to locate my vehicle and a prompt response regarding the next steps.
Thank you for your attention to this matter.
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August 2024 by Marcus Waudby
Da Marco looked after us really well. Would use this dealership again.
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August 2024 by Maame Ekua Dadson
They have great customer service!!!! Hands down. They go above and beyond especially Jackie and Rome !!!!
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August 2024 by Keith McGraw
Really beautiful Delership nice people working there. Take way to long to get the paper work done it was like 8pm buy the time I left.
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August 2024 by Elizabeth Gomes
Moose is best car salesman you can ask for. He is very knowledgeable about the cars and great help when it comes to finding a right car for you. I have been to various different dealerships over the years, as I was taking my time to find me a car in this market. And I have came across many salesman who don’t know about the cars they are selling. Moose on the other hand provided white glove service. He took his time to go over every single feature new car comes with. Assisted me even weeks after purchasing the car, to help me learn about some features I had questions on. Overall I am very satisfied with my purchase and the service he had provided. It’s hard to find a car salesman like him in these days.
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August 2024 by Maurice Emmanuel Parent
Taking my car to the Nissan of Bowie service center was the worst decision I could have made
I arrived on a Saturday morning, the only issue I had was problems with acceleration. After a multi-point inspection, REAR DIFFERENTIAL FLUID LEVEL was flagged as something to address at a cost of $199.99. I declined the service but agreed to having them reprogram my transmission and rotate my tires. I picked up the car that evening, stuck around another hour or so to test drive an ARIYA and talk to finance. While driving off, I noticed a humming sound I never heard before. At first I wasn’t even sure it was coming from my car. When I finally realized it was, I decided to call the service shop first thing Monday morning (they are closed on Sundays). I told them of the issue and brought it back in. I reminded them that there was NO HUMMING OR GRINDING SOUND before dropping the vehicle off the first time.
I was told the humming was due to the REAR DIFFERENTIAL FLUID LEVEL and now the rear diff needed to be REPLACED at a cost of $3,859! How could a problem grow from a fluid level recommendation to needing a full replacement IMMEDIATELY after leaving their center? Despite the service manager (who was very nice) trying to convince me that these things just happen, I simple could not accept that this was a mere coincidence. So I got second opinions.
I took my car to another mechanic who looked and saw no signs of oil leakage from the rear differential. I then took my car to Jiffy Lube to see if replacing the oil would make the sound go away, and they told me THERE WAS HARDLY ANY OIL IN THERE.
Now, I’m not saying the service department drained most of the rear differential oil out, which caused the grinding sound that I experienced IMMEDIATELY after leaving their facility, a sound that I had NEVER heard before, but if there were no leaks, and no grinding sound before I brought it in for service…
The shame is that we have been a loyal Nissan family for almost 20 years. My parents are on their 4th Nissan and I am on my 3rd. We’ve always been happy with service departments. I’m at a loss, either I pay thousands to fix a problem that didn’t exist before taking my car to this service center, or trade it in for another car and accept a lower trade in value because of an issue that, again, did not exist before.
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July 2024 by Diane Williams
Very clean work areas.
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July 2024 by Carl Schinner
Derek Boardley is amazing salesperson looking forward to more cars from him
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July 2024 by Sonja Robinson
Good customer service given by service representative Joseph and the shuttle guy
