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January 2023 by Rolling C.
This Nissan dealer is the absolute worst!! Don't waste your time coming here , the service advisor Ashley is extremely unreliable/incompetent as well as the service lane manager Rome Williams who's great at coming up with excuses as to why your car can't get the services it's been needing for months now. It's always an excuse at this place. They will lose your checks, no one's ever there to detail your car, forget about the person that's supposed to replace your rims b/c no matter what day they tell u to come in for a replacement HE'S NEVER THERE TO REPLACE THEM!!! And idk if Ashley suffers from memory loss but if you go to her with multiple concerns she won't even remember the NEXT DAY!! She will say that she will handle the concern but won't even put a note of it anywhere!! If your trying to find Nissan dealer pls look elsewhere!!
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February 2022 by Melissa E.
Disappointed with my interaction just recently in speaking with who may have been a sales associate, I was transferred without being told the department. I spoke with Dawn, who I asked about the rental car process and was immediately shut down without her even remotely attempting to find a solution. I explained to her the website has inaccurate information, no apology, just flat out "we don't do that" more and more I am finding the dealerships in my local area are truly unprofessional and not interested in assisting potential buyers...so much for supporting in my community . The reason I reached out to the Bowie location is because they popped up once I entered in my zip code. please do better Nissan. You just lost a potential buyer due to poor customer service .Simple formula :Girl rents car Girls falls in love with car Girl buys car!
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January 2022 by Jeffrey T.
This place is fishy and seems full of scams. Came in for a recalled part a little over a year ago and waited for an hour and they said it was fine, yesterday I started smelling burning when driving so I took my car in and they said it was the recalled part. Said the recalled part was no longer covered because of their policy and that I would have to pay $1800 to fix it even though it was a previously recalled part. (Even though they said it was replaced mid convo on the phone???)Said on the phone it would have taken 5-7 hours to replace the part when I had been there the first time but I was only there for an hour and let me go. Seems like it's a great place to get scammed. Good ol' pg county for ya!
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October 2021 by Master J.
My AC went out on my '11 Nissan Altima and I was worried how much it was going to cost to repair. My vehicle has been well maintained by a dealership that is no longer open. I took my car to Nissan of Bowie and let me just say this. My Service rep Sherika put me at ease. She was very thorough and detailed. She told me it would take 4 to 5 days to get the job done. She quoted me a price; ordered the part; and completed the repair in less than 24hrs. My out of pocket was less than quoted. Overall the Service; Workmanship; and patience with a new customer was impeccable. Nissan of Bowie comes highly recommended for any of your Nissan service work. Hats off to Sherika for providing exceptional customer service.
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September 2021 by Pierre P.
Was just told 3 hrs for an oil change! I asked what was the point of making an appointment if I was going to be put and the end of the queue, even after the walk-ins. Make it make sense to me...smdh... Guess I'll be going to Glen Burnie.
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August 2021 by Robert T.
Terrible customer service while attempting to get an oil change. No help while standing at the service desk. They moved my car but didnt check it in. After an 1:15 minute wait got my keys and rolled out. Will never go back!
