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“Your staff at the Bowie, Maryland location were phenomenal! Hands down!! The staff was friendly, they were knowledgeable about the products, they have multiple options and resolutions for any problems that did/ could have happened. And the problem was with my existing phone due to its damage. Not one single problem with the transaction. I was helped by Javares and another guy that worked diligently on transferring my data from my broken phone. I wish I had gotten his card as well! Thank You Again”
“Torian worked with me over 2 days and I must say, he has given me the absolute best service at TMobile. So patient, so informative, and willing to help any way that he could to fix/transfer data from my phone.
Thank you so much Torian.”
“Samad was the absolute best - sorry if I messed up the spelling of your name but my husband said you were the most helpful rep he’s worked with in awhile. You were able to answer his question, resolve his issue, and help him with better plan options. Thank you so much!”
“I went to the Bowie Walmart yesterday morning about 9:00 a.m. I was pleasantly surprised!! I shop at Walmart both online and in store. The Bowie store was one of my least favorites. It was a running joke that this store was a "hit or miss." However, the shelves were stocked and organized. Store staff were available and working. It was clean. It was such a great experience, I actually did more shopping than I planned!! I wanted to do a happy dance. I was so excited that I wanted to share my delight with the manager, so I ask a staff person if I could speak with the manager (not explaining why). Well, the staff person took me to customer service and it turned into disappointment (this is why I rated 4 stars instead of 5). The staff person requested the customer service rep to call the manager for me and the young lady refused. The staff person asked several times and the young women's response was "you call him." Very unprofessional and all of this was done in front of me - the customer. I just walked away. But I still wanted to share the "job" well done on the other points.”
“Two different days with two different customer service. Went in to Tmobile on Sunday, 4/21/24; though they were almost closing, I did not get welcomed. And what they told me could not be done I was able to do today. Thanks to Jonathan and Naziah. These two employees are the most customer friendly, and most knowledgeable I have ever met. Though Naziah was hungry and needed a break, she stood with me all the time. I had to keep telling her to go eat while transferring information one phone to the other. Please make sure you keep these two employees. They are rare comodities. It was a joy being at Tmobile today.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Rico was my service Rep. Rico is the epitome of professional and excellent customer service. Nice, curteous, knowledgeable, helpful, and displayed patience and integrity. He was easy to communicate with. Because of his excellent service, I not only purchased the product that I came to purchase but also purchased 2 additional products.”