Mattress Firm Free State Center is dedicated to helping customers find the perfect sleep solutions. The store's staff, including knowledgeable Sleep Experts, spend over 200 hours training to assist with choosing the right mattresses, bedding, and essentials tailored to individual needs. Customers appreciate the friendly and excellent customer service, making the shopping experience enjoyable and stress-free. Many reviews highlight the staff’s ability to solve unique problems and provide satisfying solutions, often going above and beyond expectations. Shoppers value the store’s wide selection of top brands such as Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®. The store offers convenient services such as a Love Your Mattress Guarantee®, delivery options including setup and old mattress removal, and a 120 Night Sleep Trial® to ensure customer satisfaction. Customers have shared positive experiences with staff members like Winston, Jayson, and Mike, praising their professionalism, knowledge, and helpful attitude. Jayson, in particular, received high praise for his patience, compassion, and humor, helping customers through difficult situations such as replacing lost beds after a fire. Overall, Mattress Firm Free State Center is recognized for its excellent customer service, knowledgeable staff, and commitment to making each customer’s sleep experience better.
The delivery men were very polite, friendly and professional. They moved swiftly, our new mattress was on the bed and the old mattress was out the door in no time.They asked me check the new mattress for my satisfaction and it was just as I had purchased. The entire experience was great.
November 2025
Customer service was amazing from the moment we walked in the the store till we walked out. Thank you!
November 2025
Salesman Mike was knowledgeable, informed, courteous and patient. Everything a sales representative should be. We must wait till after the delivery to rate the full experience.
