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September 2024 by LaToya KP
As with all of the stores, the set up and ambiance are great. However, customer service could be improved. I visited today to purchase products and the sales associate informed me that she would take me to another register. She really could have done a better job explaining why I had to walk to the perfume counter. Also, instead of asking me to hand her the product that I put on the counter, she gave me a weird look as if I was supposed to know that she needed the product handed to her to go to another register. Upon following her to another register, she stated that someone else (who was extremely pleasant) would be taking over my purchase. We work hard to purchase items that we need and want, while customer service is not everyone’s portion, courtesy is a basic trait that can be extended to all humans.
This reference is for the MAC Store in Macy’s at Bowie Town Center in Bowie, MD
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January 2024 by Alice Toyin
This place is not professional . I called this place five times trying to make an appointmenteach time the person picks up , hears me and hangs up. I’m not sure who exactly runs the phone lines or who’s at the front desk but it is unacceptable to pick up a phone and hang up on a customer .Totally disappointed !!!!
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November 2023 by Kevin Pinckney
I am scheduled to be in a photo shoot this week, and I was required to pick up some items for the shoot. I have absolutely no insight on anything as it pertains to make up.Danae, The manager at this location was extremely welcoming and helpful. She was very insightful, which was exactly what I needed. Best customer service experience I have had all. Thank you Danae.
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November 2023 by Darvin Smith
The associate was not familiar with your product. She said I'm just working the cash register. She was very rude.
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August 2023 by Jo L.
Extremely disappointed in this Macy's in Bowie tonight. The place is a damn mess. Clothes all over the floor, lots not folded and employees just standing around...no, actually leaning all around on the glass displays or sitting on display tables. The fitting room in intimates is closed, permanently, I was told and I could take my bra over to another fitting room two departments away. Come on man. WTH, Macy? You trying to get this store closed too? Won't be surprised if it does. Is there any management??
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May 2023 by Kiah R.
This Macy's has your usual items but the selection of items here needs A LOT of work, you're better off going to another Macy's to find what you need. They need to do better here and put in items people would ACTUALLY buy when it comes to clothes.
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December 2022 by Giselle H.
Liz was amazing in the jewelry department and helped me choose these gorgeous beautiful earrings for my goddaughter's
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December 2022 by Leellani C.
Now any retail store can be let's just say interesting-you go to Macys in VA and the stores are just different -more selection and the list goes on and on -Macys in a "urban" area well you know they do us different-yup I said it ---But here's why the stars ---It's all for the STAFF...yes .....the pick up desk for packages team, the perfume and cosmetics team, the shoe team and my absolute fav ...the Last Stop Shop team . Many regulars go to this store for package pickup so we're not taken by the porch pirates and I often run into some of the same faces it's funny how we recognize each other ..,we need to form a shoppers club and probably need an intervention lol --but back to the point -I noticed the pick up desk staff recognizing some of the frequent customers greeting them by name -chatting being funny and caring in particular to our elders ---Community, caring, customer service all in one ---so 5 stars for the Macys staff that know me by face and name when I pick up my sale price shoes and my $11 Karen Fleece tops -I appreciate you :) Macys should hopefully one day read this and give y'all a bonus .....holla at me when the holiday moose popcorn goes on clearance also ...smile
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July 2022 by Robin H.
Store employees are rude and inventory is limited. Check out counters are few and far bet.
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January 2022 by Jordan A.
My review is solely of my last experience in this Macy's. It is only a 5 star review because of Ghazala, a cashier in the men's department. I wanted to buy a pair of shoes in the shoe department and the associate there, while friendly, just told me they didn't have my size in stock and gave me other stores to go to. Bare minimum. I walked past the men's department to leave the store and myself and my mother decided to ask Ghazala if it was possible to hold shoes at another store before going and she went above and beyond for me. She ordered the shoes for me from her register to be shipped directly to my home instead of just telling me to try a different store and found a discount for me! Shoes wasn't even her department and she was more help than associate who helped me in the shoe department. Ghazala was extremely professional, friendly, respectful, knowledgeable and a great asset to the store. She made my day! Also gave her a good review to corporate. Awesome experience!!!
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January 2022 by Maria V.
The customer service is NON existing! The employees display a bad attitude and disgust when approached. They seem bothered to be doing their job they're getting paid to do. Such a shame no choice but to avoid this store! This is not the fist bad experience, I just kept going back for convenience but no more. This is unacceptable at every level. I tried to speak with the manager except they never answered my voicemail.
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July 2021 by Tara
One cashier on a Saturday. Horrible!!!!
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December 2020 by Erica L.
My mom and I have matching necklaces I purchased years ago from another retailer. My chain broke and I purchased a new chain from Macy's about 1 year ago with the 3-year warranty. The warranty is great. However, the service in the store leaves much to be desired. I waited at the jewelry counter for 12 minutes without a glance or a hello. There were 2 associates behind the counter and 1 customer they were already assisting. I just really would have appreciated a 'hello' or even acknowledgement that I may have to wait a while. I was there to pick up, so it shouldn't have taken and didn't once I finally was helped. The bad part is I walked past several associates and no one said anything on my way in or out. It wasn't until an employee heard me on the phone complaining about the bad service to a friend that she even asked if there was anything I needed assistance with. She then promptly pointed me to another employee.
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September 2020 by karen herring
I just called to ask about Chanel lipgloss because it stated they carried that item. However, spoke with a rude guy that wasn’t helpful at all. Would never go there in person
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November 2019 by Vanessa B.
This location of Macy's had a great selection of items on sale for Black Friday. 20, 40, 50, 75% off items. I was just in town for the holiday, and didn't have enough space in my luggage, so I didn't get as many items as I wanted to. Lots of great clothes with good quality, except for the sweaters improperly hanged, with the hanger poking straight through the sleeves. There were several instances of this all through out. Asides from that, it's still a decent store with fabulous clothes.
